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Haley Chevrolet - Midlothian

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (36 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Haley Chevrolet - Midlothian from DealerRater.

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Quality service and repairs.

Quality service and repairs. Genuine concern about making sure customers come first. Great range of services offered.Great value for customers. Timely delivery of services.

Quality service and repairs.

Quality service and repairs. Genuine concern about making sure customers come first. Great range of services offered.Great value for customers. Timely delivery of services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our team. Your satisfaction is our top priority, and we look forward to continuing to provide quality service to you in the future!

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They sold me a lemon and they knew it.

They sold me a lemon and they knew it. They didn't try to help fix the problem any.

They sold me a lemon and they knew it.

They sold me a lemon and they knew it. They didn't try to help fix the problem any.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, please send your name and contact info to digitalteam@haleyauto.com so we can look into this for you, thank you.

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Last minute appointment

I called early on a Monday to have my tire checked for a leak. They squeezed me in the same day. I got there about 20 mins early. They took my vehicle, provided me with a printout explaining that a screw was found in my tire and provided the amount it would take to fix it. They had me in and out in less than an hour! Great customer service!

Last minute appointment

I called early on a Monday to have my tire checked for a leak. They squeezed me in the same day. I got there about 20 mins early. They took my vehicle, provided me with a printout explaining that a screw was found in my tire and provided the amount it would take to fix it. They had me in and out in less than an hour! Great customer service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're thrilled to hear that we were able to quickly assist you with your tire issue and provide excellent customer service. We appreciate your feedback and look forward to serving you again in the future.

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Quick service

Went in to find problem for intermittent airbag light. Was quoted an hour to find problem but technician found and fixed problem in half an hour...final cost was less than quoted price for diagnosis.

Quick service

Went in to find problem for intermittent airbag light. Was quoted an hour to find problem but technician found and fixed problem in half an hour...final cost was less than quoted price for diagnosis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Davis,, that’s wonderful to hear. Thanks so much for leaving us a review. Have a wonderful day!

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salesman not holding a vehicle

My experience with haley was good at the start, I found the vehicle I wanted and it was at closing. The sales person David Rolston told me he would hold it for me, till I could come back on Thursday. When I got back on Thursday, to find out the salesman had bought it for his wife. I didn't receive any calls at all and I live two and a half hours away.

salesman not holding a vehicle

My experience with haley was good at the start, I found the vehicle I wanted and it was at closing. The sales person David Rolston told me he would hold it for me, till I could come back on Thursday. When I got back on Thursday, to find out the salesman had bought it for his wife. I didn't receive any calls at all and I live two and a half hours away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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New truck purchase

My husband ordered a 2023 2500 Duramax diesel LTZ pickup truck from Mr Moore the end of September 2022. the truck was built at factory in Canada in January,2023. It is now almost the first of April and our truck is still sitting on lot in Canada. We keep getting the story that there aretransportation issues. We NEED this truck soon, to move our camper and boat for trips we have planned, we stand to lose a lot of money if we do not have our truck to do this. Why can’t something be done to get this truck to us after all this time It is ridiculous. We are not happy

New truck purchase

My husband ordered a 2023 2500 Duramax diesel LTZ pickup truck from Mr Moore the end of September 2022. the truck was built at factory in Canada in January,2023. It is now almost the first of April and our truck is still sitting on lot in Canada. We keep getting the story that there aretransportation issues. We NEED this truck soon, to move our camper and boat for trips we have planned, we stand to lose a lot of money if we do not have our truck to do this. Why can’t something be done to get this truck to us after all this time It is ridiculous. We are not happy

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for reviewing us, Patricia. We apologize for the delay as we can imagine it is very frustrating. This has been forwarded to management.

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Great experience!

David was extremely helpful and made the buying process enjoyable. We appreciated the team at Haley for their support and flexibility.

Great experience!

David was extremely helpful and made the buying process enjoyable. We appreciated the team at Haley for their support and flexibility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Really glad you had a positive experience, Jessica. Thanks for reviewing. Have a wonderful day! We hope to serve you again in the future.

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2003 Envoy

I was certain that the issue with my vehicle was serious but Jason found it was something simple.

2003 Envoy

I was certain that the issue with my vehicle was serious but Jason found it was something simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks so much for the kind words, James. So glad it turned out to be a simple fix, we hope to continue serving you in the future!

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Terrible experience

Terrible customer service. Didn't even try to make things right with our experience. Talked to us like we were stupid.

Terrible experience

Terrible customer service. Didn't even try to make things right with our experience. Talked to us like we were stupid.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Andrews, our records show you have not been in contact with our store since the beginning of September, but we are very concerned about this matter. Please contact geanes@Haleyauto.com so we can have this resolved as soon as possible.

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Silverado purchase

Dealership attempted to raise the price a day later by $1,000.

Silverado purchase

Dealership attempted to raise the price a day later by $1,000.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mark, thank you for the feedback. We apologize for any miscommunications that may have occurred, but you were looking at a different truck the next day. We promise you that we did not raise any prices or try to upsell you. We hope you will give us another chance in the future.

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See all 36 reviews