Reviews
Write a reviewBought a smart fortwo back in September of 2017 .
Bought a smart fortwo back in September of 2017 . Since I was out of state, I bought the car sight unseen. It had a few minor problems, easily fixed. Proud to say that I still own this car and am very happy with my purchase! Sales people and photos were very helpful in deciding to purchase. Transaction went smoothly and nice folks to deal with.
Bought a smart fortwo back in September of 2017 .
Bought a smart fortwo back in September of 2017 . Since I was out of state, I bought the car sight unseen. It had a few minor problems, easily fixed. Proud to say that I still own this car and am very happy with my purchase! Sales people and photos were very helpful in deciding to purchase. Transaction went smoothly and nice folks to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Buyer Beware
The purchase went great- no pressure, no hassle. Less than a year into owning the vehicle came the problems, peeling paint (which the dealer said my warranty didn’t cover), and the auto body just looked at it and said, “it’s not worth it”. It was involved in a hit and run, and the mechanics repairing it wrote that they had to replace parts due to SHODDY REPAIRS FROM THE DEALER. Today I found out the cigarette lighter (I never used it before, don’t smoke, just want it for accessories) doesn’t work. Cabin light it’s out too, so there’s some electrical thing going on. Today’s discovery was just the straw that broke the camel’s back. Despite my initial good review and visit, I will NEVER recommend anyone buy a car from here!
Buyer Beware
The purchase went great- no pressure, no hassle. Less than a year into owning the vehicle came the problems, peeling paint (which the dealer said my warranty didn’t cover), and the auto body just looked at it and said, “it’s not worth it”. It was involved in a hit and run, and the mechanics repairing it wrote that they had to replace parts due to SHODDY REPAIRS FROM THE DEALER. Today I found out the cigarette lighter (I never used it before, don’t smoke, just want it for accessories) doesn’t work. Cabin light it’s out too, so there’s some electrical thing going on. Today’s discovery was just the straw that broke the camel’s back. Despite my initial good review and visit, I will NEVER recommend anyone buy a car from here!
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Wouldnt shop here
Was interested in a vehicle and reached out. Seem that they treat their potential customers like dirt. Not sure if they are trying to sell cars or scare customers away. Stay away!
Wouldnt shop here
Was interested in a vehicle and reached out. Seem that they treat their potential customers like dirt. Not sure if they are trying to sell cars or scare customers away. Stay away!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
love my Mercedes!
Looking for Mercedes suv and found at car castle. Impressive assortment of high end cars! Love my vehicle!
love my Mercedes!
Looking for Mercedes suv and found at car castle. Impressive assortment of high end cars! Love my vehicle!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shopping for a 2017 Toyota Camry 10/27/2018
I agreed on a price over the phone with Tony ( General MGR. ) on a Toyota for my daughter. Tony was true to his word and sold the car for the agreed on price. I've bought many cars in my 78 years and Tony was the first dealer that didn't try to jack up the price upon signing the contract, He even had the oil changed and removed any scratches that were on the car. It's hard to find an honest dealer in the car business that sticks to his word. Much appreciated Tony. Thank you
Shopping for a 2017 Toyota Camry 10/27/2018
I agreed on a price over the phone with Tony ( General MGR. ) on a Toyota for my daughter. Tony was true to his word and sold the car for the agreed on price. I've bought many cars in my 78 years and Tony was the first dealer that didn't try to jack up the price upon signing the contract, He even had the oil changed and removed any scratches that were on the car. It's hard to find an honest dealer in the car business that sticks to his word. Much appreciated Tony. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wonderful dealership
Bought a 2015 Honda Pilot. Best price i saw for the area, and the buying experience was very relaxed and laid back. Was the shortest car buying experience I had, and the men working there are super personable. Highly reccomend. They have a lot of cool cars to choose from
Wonderful dealership
Bought a 2015 Honda Pilot. Best price i saw for the area, and the buying experience was very relaxed and laid back. Was the shortest car buying experience I had, and the men working there are super personable. Highly reccomend. They have a lot of cool cars to choose from
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Customer
I asked about a car I talked to Tony but he never called me back 2006 BMW 330 CI convertible I am very interested in the car
Customer
I asked about a car I talked to Tony but he never called me back 2006 BMW 330 CI convertible I am very interested in the car
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great experience
With a name like Car Castle I was definitely cautious going in. I was expecting "Slick Jimmy" to be asking me what he can do to get me into a lemon today. What I got was the exact opposite. I worked with Tony who was completely no pressure and a pleasure to work with. They had a nice inventory of vehicles and a large indoor show room. I bought a Q5 and the price was very competitive. I have a friend who can buy "front line" dealer ready vehicles off auction nationwide and the price on this vehicle was cheaper than what he could find on auction. It's been 3 months since my purchase and I have had no problems. I am very happy with my purchase and would definitely buy from them again.
Great experience
With a name like Car Castle I was definitely cautious going in. I was expecting "Slick Jimmy" to be asking me what he can do to get me into a lemon today. What I got was the exact opposite. I worked with Tony who was completely no pressure and a pleasure to work with. They had a nice inventory of vehicles and a large indoor show room. I bought a Q5 and the price was very competitive. I have a friend who can buy "front line" dealer ready vehicles off auction nationwide and the price on this vehicle was cheaper than what he could find on auction. It's been 3 months since my purchase and I have had no problems. I am very happy with my purchase and would definitely buy from them again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Nice used Benz!
Very nice section of used Benz?s. Tony, Omar and the rest of the staff were great and patience with us. We love the 2015 MB C300 and we?ll be back for our next purchase!
Nice used Benz!
Very nice section of used Benz?s. Tony, Omar and the rest of the staff were great and patience with us. We love the 2015 MB C300 and we?ll be back for our next purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This is the place to buy a quality used vehicle!
I was in the market for a newer unique car. I saw the car I wanted (an electric model) using their very detailed inventory listing. Called and made arrangements to see the car. When I arrived I met with Tony (my sales rep) who was great to deal with and true in describing the vehicle. The car was presented in their all indoor showroom, which was especially nice given it was cold outside. Though a used car dealership, it felt more like a new car dealership. the inventory of cars were presented in fantastic condition. Credit to those who prep these cars. Test drive went smoothly with no issues found on the vehicle. So I bought it! Love the car and the buying experience. They say the "Customer is King" and surprisingly it really was. Thanks!
This is the place to buy a quality used vehicle!
I was in the market for a newer unique car. I saw the car I wanted (an electric model) using their very detailed inventory listing. Called and made arrangements to see the car. When I arrived I met with Tony (my sales rep) who was great to deal with and true in describing the vehicle. The car was presented in their all indoor showroom, which was especially nice given it was cold outside. Though a used car dealership, it felt more like a new car dealership. the inventory of cars were presented in fantastic condition. Credit to those who prep these cars. Test drive went smoothly with no issues found on the vehicle. So I bought it! Love the car and the buying experience. They say the "Customer is King" and surprisingly it really was. Thanks!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase