Viles Automotive Group

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    May 16, 2020

    During the sale the service was outstanding couldn’t ask for any better! Service after the sale pitiful, truck had a prior issue and was promised to be... repaired as part of the deal so we went ahead with purchasing the truck, took 5 months to get it fixed and I’m sure still wouldn’t be had I not gone over there trying find out what problem was, and other customers inside, the finance dude saying nothing we can do about it your $9000 upside down in it were not going to help you , manager got involved and truck fixed within 2 weeks ended up having to pay $100 deductible which was wrong because truck had the problem prior to purchasing it , had I went to pick it up I would not have paid it ,

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 20, 2019

    There just out to make a sale no matter what you tell them you can’t make the payment over and over I best they didn’t believe you no Matter what you tell... they have no morals

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • October 23, 2014

    I bought a 09 tahoe from Viles. Every part of the sale went perfectly and I love my new car, they really help you through the process. Guy and Chuck were... who I dealt with, both were extremely professional, friendly, and really prided themselves on making the customer happy. The part that blew me away was I took my tahoe back to them just to get a minor button malfunction fixed and they gave me a loaner car. I drove the loaner home and noticed a decent amount of oil leaking, we called them and they thanked us for letting them know so we didn't damage the car further, but not only that they had a mechanic drive to my house more than an hour from their dealership and bring me a new loaner. There are very few ,if any, places out there that would do that. I would definitely recommend them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Tyler, thanks so much for your kind review. Please let us know if we can be of any assistance to you in the future. Thanks, Nate

  • 5.0 out of 5
    August 8, 2014

    Hey, Thank you all so much for your assistance. You all really know how to help people whom are credit challenged. Thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We all appreciate the kind words. Let us know if we can be of any further assistance to you and if you know anyone that needs help purchasing a vehicl...e. Thanks, Nate

  • 5.0 out of 5
    August 8, 2014

    I really appreciate you all getting me in my new truck! Matches the boat to! Haha. Thank you all.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate your business as well. Please let us know if you ever need help again finding a vehicle. we would be happy to earn your business again. ... Thanks, Nate

  • 5.0 out of 5
    February 10, 2014

    I set out looking for a car February 3, 2014... Found a Toyota something or other on one of those fancy websites that pull up the kind of car you want... within such and such mile radius.. Chris from Viles Auto gave me a call, said they sold the car I was inquiring about. After talking to Chris for a few minutes, I decided to drive to Viles Auto an hour before their closing time. Drove a couple vehicles, actually drove one home that night.. took it back the next day because I just didn't like it.. the car didn't suit me very well. Ray Viles Jr sat down with me to figure out what I could afford, I told him I liked the white Mazda sitting out on the lot, he put me in it, I drove it home after I stopped by my mechanic's shop.. the car checked out great and I decided I had to have this Zoom Zoom. Ray Viles Jr was a wonderful individual to work with. I signed the papers on my car Friday, February 7, 2014 and it's been, possibly, one of the greatest decisions I have made. I am very skeptical of car salesmen. To me, you never really know what you are getting. I will continue to do business with Viles Auto because they put me in a quality vehicle that I feel safe in. Great group of people to work with!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks. We appreciate you!

  • 5.0 out of 5
    August 30, 2012

    Absolutely incredible experience! Just couldn't wait to write this review. Guy Thorpe you are the best car salesman I have ever dealt with. You are beyond... professional. You ROCK! Thanks for the car and thanks for the great deal. Everyone should buy from someone like you Guy. Thanks

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We just all try to do our best at everything we do. Thanks

  • 5.0 out of 5
    August 30, 2012

    Wow! What a great car! Thanks guys I really love my new wheels and you all were absolutely great to deal with. My salesman Guy was truly the most professional... salesman I have ever dealt with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    We certainly are glad that Guy has came to work with us here at Viles. We all call him GoodNews Guy. He is a great addition to our team. Thanks for yo...ur business. We truly appreciate you.

  • 5.0 out of 5
    August 27, 2012

    You guys did a real swell job. Thanks for working hard to get me the car I wanted.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business! Enjoy your new vehicle!

  • 5.0 out of 5
    August 27, 2012

    you all rock. thanks so much for redeeming car salesman for me. tell the boss to give you all a raise. thanks so much.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We can always use a raise. Haha! Thank you all so much for your business and be sure to send some referrals.

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