Seattle Jeep

Asked to rotate tires and check th TPS. TPS was check on rest (A plus) Tire weren't rotated and two tires were under inflated. I prepare for oil changes, but unable to in for service before I was told they expired. Have had better service in the past.

the service folks and the recall work was 5 star! Only reason I gave 4 is that I didn't get a call back when I left a message with the service manager. Also, the hold times when I called back were very long. Once I got the service schedule, the work was done well and faster than expected. Chandler gave great updates and made sure everything was good.

The service was quick, the service advisors were pleasant and professional, and the waiting area was clean and comfortable.

I really appreciate the service I have received from Seattle Jeep and Chrysler. I count on them to keep my car in great shape. Chandler was very helpful and explained my maintenance plan well. I also appreciate that I now have multiple ways to contact the service department. This is a huge improvement,

Incompetence or not wanting to do the job. No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent visit was estimated a half day service which turned into three days without a truck and nothing was fixed.

Selina Pollino is great to deal with. She has excellent communication and my truck has been done ahead of schedule the last two times in the shop.

Fabulous experience. The other location closed and the new one is very helpful. I will go back.

Work took too long. Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicle for weeks. 3rd party recommended by dealer and that was used for PCM rebuild in CA was a disaster and never fixed the PCM, horrible comms and maybe in the end never even rebuilt it after having it for weeks. When the rebuilt PCM came back, the codes never changed. I got vehicle back, check engine light and MAF sensor code still there and yet I was charged $2k for other stuff. Afterward I went to another garage who got a PCM from ebay, installed it and fixed the check engine light in a week! Dealer parts dept did not exhibit sense of urgency with the 3rd party PCM rebuilder, when they told my service rep to stop calling them and maybe they could get some work done. Someone needed to dog the rebuilder who would put my service rep on hold for 45 minutes! The diesel mechanic, who recommended the PCM rebuilder who failed to deliver, was reassigned at some point which I found out later. Dealer did not charge me for the PCM nightmare (they were going to the 3rd party to get their money back supposedly but I never heard back) but did charge me for the MAF which was ok except wo fixing the PCM this can cause more failures. My biggest frustration has always been the lack of communication from the service rep. She is a professional, Personable and competent person and I suspect her workload is too high to provide the customer experience I expect which is to be updated on my repairs and called back. At one point there was a mixup and the rebuilder said my PCM was sent back yet the parts dept couldn’t find it. This caused me quite a panic knowing my vehicle was bricked wo my original PCM. Turns out the rebuilder mixed up the order yet continued to not report the status to the dealer. I thought going to the dealer with a vintage Jeep was the best solution because they had the tools, but turns out a regular garage fixed everything the dealer didn’t and did it faster and cheaper. And when they done, so was the diesel smell I complained about to the dealer. So after over $2k, the main issues I came into the dealer with (check engine light and exhaust gas diesel fumes) were not fixed until I took it somewhere else. I don’t doubt the other repairs were warranted but my main issues were not fixed after 6 weeks! Next time it takes that long for a vintage PCM try DriveTech on ebay and if it doesn’t work you can send it back! The only reason you got any stars at all is because I like Eliza and trust her sincerity but she is working in an environment with systemic failures at the dealer. Give the reps a better system and tools!

Why are you sending me this review this is so dumb thank you bye now

My experience was top notch, with timely service, great communication from Chandler, and the results expected.