Reviews
Muy contento y muy buena experiencia el trato fue fantástico y no hubo demoras en el servicio. Lo recomiendo
Muy contento y muy buena experiencia el trato fue fantástico y no hubo demoras en el servicio. Lo recomiendo
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
How great to hear your Ford F-150 service was prompt and friendly. Thank you for recommending us, and we look forward to your next visit.
Went in for an oil change. Great experience. Good service. Will go back in the future
Went in for an oil change. Great experience. Good service. Will go back in the future
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- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with our oil change service. We appreciate your feedback and look forward to assisting you again. If you have any questions, feel free to reach out. - Lorenzo Ford
Experience was great. The service was excellent. The salesman and the banker was wonderful to help you out to go to the extent to help you out very good service. I will recommend anybody over there
Experience was great. The service was excellent. The salesman and the banker was wonderful to help you out to go to the extent to help you out very good service. I will recommend anybody over there
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It’s great to know our sales and financing staff went above and beyond to assist you. We’re grateful for your recommendation and pleased you enjoyed the service. Enjoy your new Ford F-150!
Harry was a great help in service and very professional. Its a a smooth experience.
Harry was a great help in service and very professional. Its a a smooth experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're glad our team provided professional service. Lorenzo Ford appreciates your feedback.
I recently purchased an F-150 from Lorenzo Ford, and just two months later I came back and bought an Explorer. The reason I returned was simple: Karim Leon. Karim made both experiences easy, professional, and stress-free. He was honest, knowledgeable, and always took the time to answer my questions without any pressure. Great customer service is hard to find, and Karim earned my trust the first time around, which is why I came back for my second vehicle. If you’re shopping at Lorenzo Ford, ask for Karim. I highly recommend him.
I recently purchased an F-150 from Lorenzo Ford, and just two months later I came back and bought an Explorer. The reason I returned was simple: Karim Leon. Karim made both experiences easy, professional, and stress-free. He was honest, knowledgeable, and always took the time to answer my questions without any pressure. Great customer service is hard to find, and Karim earned my trust the first time around, which is why I came back for my second vehicle. If you’re shopping at Lorenzo Ford, ask for Karim. I highly recommend him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for purchasing a second Ford and for highlighting our honest and knowledgeable service. We’re pleased our team made your Explorer selection stress free and answered all your questions without pressure. Your recommendation is greatly appreciated and we look forward to assisting you again.
Service was outstanding, Saw Ian he got me in without an appt and was very quick. There shop is vesiable to the customers from the lounge and it is spotless, i was very impressed Did suggest an air filter which I need but need tires i was told in 4,000 miles . Will be back.
Service was outstanding, Saw Ian he got me in without an appt and was very quick. There shop is vesiable to the customers from the lounge and it is spotless, i was very impressed Did suggest an air filter which I need but need tires i was told in 4,000 miles . Will be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re delighted we could fit your Ford Expedition in without an appointment and complete everything quickly. It’s great to know our spotless service area, visible from the lounge, made a positive impression and that our air filter and tire recommendations were helpful. We look forward to welcoming you back for your next visit.
Harry was a great and personable service rep. He called with updates and made my service all inclusive.
Harry was a great and personable service rep. He called with updates and made my service all inclusive.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback. It’s great to hear the service team kept you informed and provided comprehensive care for your Ford F-150. We look forward to assisting you again.
Excelente trabajo muy rápido me atiende muy rápido, las labores que hicieron. ¿Se puede recomendar?
Excelente trabajo muy rápido me atiende muy rápido, las labores que hicieron. ¿Se puede recomendar?
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your feedback about the service on your Ford Expedition Max. We’re glad the team completed the work quickly and met your expectations. Your recommendation means a lot and we look forward to helping you again.
Andy Sanchez was patient, responsive, professional and cooperative. We appreciate him and are happy with our purchase.
Andy Sanchez was patient, responsive, professional and cooperative. We appreciate him and are happy with our purchase.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rafa, we are very happy to hear that Andy provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Muy mala atencion por parte de una señora mayor que estaba en la oficina del manager. Me dice que mi carro no tenia llave de rueda, no tenia goma de repuesto y mis tuercas de repuesto también faltan. Su solución fue que las comprara a la tienda. Con mi carro nuevo. El manual de mi carro dice que el carro lo trae. Ella dice que no. Parece es la nueva fabricante de Ford. No recomendaría nunca este dealer
Muy mala atencion por parte de una señora mayor que estaba en la oficina del manager. Me dice que mi carro no tenia llave de rueda, no tenia goma de repuesto y mis tuercas de repuesto también faltan. Su solución fue que las comprara a la tienda. Con mi carro nuevo. El manual de mi carro dice que el carro lo trae. Ella dice que no. Parece es la nueva fabricante de Ford. No recomendaría nunca este dealer
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.