[{"id":353762,"firstName":"Dave","lastName":"Dimatteo","titleText":"sales associate","emailTxt":"brooklynsdad58@gmail.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/b7f835620e38.jpg","drDealerId":46172,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":352596,"firstName":"Art","lastName":"Colley","titleText":"Sales","emailTxt":"AWC1957@COMCAST.NET","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/4b2570abe7bf.jpg","drDealerId":46172,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 3:00 PM

Napoli Kia Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
74 lifetime reviews. Includes reviews of Napoli Kia from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 8, 2018

    After losing all faith in car dealerships because of my horrific experience with Key Hyundai, Dave and the team Napoli Kia restored my faith with their... efficient and friendly service. Dave went above and beyond with help from a great team who worked their magic in making my upside down nightmare into a brand new vehicle and tremendous savings. A stress free and comfortable environment, very friendly business all together! They now have a life long customer and an unlimited amount of referrals!

    5.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Dimatteo

    sales associate

    (4.6) 14 reviews

  • 1.0 out of 5
    November 1, 2018

    NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue... with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver???s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
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    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2018

    NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an... issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again.

    1.0 out of 5
    Customer Service
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    Quality of Repair
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    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2018

    Great experience to buy our car at the end of the lease. Art Colley made it an easy transaction. Very professional and seamless transition. Looking forward... to working with Art again.

    5.0 out of 5
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    Friendliness
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    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Art Colley

    Sales

    (4.4) 10 reviews

  • 5.0 out of 5
    September 28, 2018

    I Brought my car in for service, an oil change. Asked how long it would take because I would wait for. It. In a little less than an hour it was ready.... Everyone was helpful and courteous.

    5.0 out of 5
    Customer Service
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    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 28, 2018

    My Napoli experience was a great one starting with Kostas, my sales rep. He was knowledgeable as was all the people I dealt with there. And......the icing... on the cake was when I drove my car home. The Kia Sportage Turbo........the very BEST!!!!

    5.0 out of 5
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    Pricing
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    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 27, 2018

    I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then.

    4.0 out of 5
    Customer Service
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    Friendliness
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    Pricing
    4.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Art Colley

    Sales

    (4.4) 10 reviews

  • 5.0 out of 5
    September 22, 2018

    It was a pleasure dealing with David and his excellent team . No high pressure, just lots of helpful suggestions. I got the car I wanted and was able to... keep within my budget. I LOVE my Kia Soul !!

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dave Dimatteo

    sales associate

    (4.6) 14 reviews

  • 5.0 out of 5
    September 14, 2018

    My experience was very positive, friendly and courteous. Sergio Paniagua was knowledgeable about the inventory and very patient while I was selecting... a vehicle. I am grateful for all his help and I will be sure to recommend Napoli to my friends and relatives. Thank you for helping me find and purchase my SUV.

    5.0 out of 5
    Customer Service
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    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 13, 2018

    Very happy with my new Kia Forte lease,!!! The process was easy. We made a reasonable compromise on my monthly payments. I wish the car included a spare... tire rather than a spare tire repair kit. Other than that the car runs beautifully. Love it!!!

    5.0 out of 5
    Customer Service
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    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
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