Napoli Kia Hours
Here at Napoli Kia, we always strive to be the number one automotive solution for drivers throughout Milford CT, New Hav
en, Hamden, Danbury, Bridgeport CT and Fairfield CT! We achieve that goal by supplying a vast selection of new and used cars, simple financing solutions and exceptional auto repairs and service. Of course, it's our legendary customer service that will keep you coming back to us year after year!
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Had a 9 AM service appointment on a Friday morning. Brought the car in after work on Thursday afternoon. The Service Dept. employee stated that they would... probably run a diagnostic that afternoon and let me know. Heard back from him on Friday morning. He stated that the diagnosis revealed that the part required would cost around $385. I gave my consent for him to order it. He "hoped" it would come in by the next day and that the repair would be completed. I stated "call me when it's ready!" Did not hear back from him on Saturday. However, I DID receive an email from the dealership Service Dept. at 10 AM on Saturday stating that they were sorry I missed my 9 AM appointment on Friday!!!! I called the Serv Dept on Monday at 2:30 PM to check the status of my vehicle. When I asked to speak with the person I had been dealing with, I was informed he was on vacation. This employee then asked if she could be of assistance. When I explained the previous info to her, she asked if she could put me on hold to check on the car. After waiting, on hold for 10 minutes [thank goodness for speaker phone] it sounded like there was a 'pick up' and I got cut off. I called back and after 2 rounds of getting the operator trying to connect me to the Service Dept. the call went through and I got Another employee. He stated that the girl I was holding for was on another line and asked how he could help. After reiterating the above, he said he would Transfer me to the Parts Dept. to see IF the part had come in yet!!! What?!?? Wasn't that HIS job??? ...Apparently Not. I talked to Paul in the Parts Dept. who said "Yeah, that part came in on Saturday, I don't know why it wasn't fixed." I asked him to please transfer me back to Service, which he did and the call went immediately to voice mail. I left a message requesting a call back and letting her know the required part was there on Saturday. When she called back 2 hours later she stated that she didn't know what transpired from the beginning but now knew that the part I needed would cost $1400 incl. labor!!! Beside myself but needing the work done , I agreed to the assessment but stated that I needed the car back on Wednesday. (7 days). Finally got the call on Wednesday at 9:30 AM. Picked it up around 11:30 AM. I bought my car here and have had a friend buy hers here. But I am reluctant to do so now, considering this experience. I love my KIA but NOT this "unexpected" Customer Service. Next time...Danbury KIA!!
Mr. Abraham has excellent customer services skills.He assured me a specific timeframe and he was on point. He quickly welcomed me upon arrival. 5 stars... to him
Frank and the rest of the service managers are always very courteous and professional and provide excellent service, in good time. I would recommend the... service department very much.
We always find our experience to be a good one. Good deals. Good cars. Curtis our salesman was excellent. Bought a Nissan Rogue. Was clean and polished... when we got it. Love the car.
Napoli is such a beautiful place and the workers are great. Keep up the good work. The best customer service that I ever dealt with
The service department is wonderful. Frank always goes above and beyond. I’m never waiting long when I bring my vehicle in. They are always very accommodating
Excellent place... Frank from the service department was such a great help... I truly thank him for all he had done... thank you so very much for all your... great help
Just went to have my KIA SUV serviced in Milford, CT. The service help was outstanding . She was so knowledgeable and courteous and pleasant to talk to... about the issues in regards to my vehicle . I would recommend that she gets a well-deserved raise.
I never thought I would write a review about a car salesman, but my experience at Napoli Kia was so great because of this one man. Ira was so patient,... so informed, so eager to help us find a deal, that I would never go to anywhere else to look for a car. It was the best experience someone could have at a car dealership!
Wonderful team, great service, very accommodating . I walked away happy every time. Definitely recommend it if you are looking for a new car. They went... out of their way to meet my needs. Today’s service was done on a timely manner.