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Napoli Kia

(2,261 reviews)
Visit Napoli Kia
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–6:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (203) 567-4846 (203) 567-4846
Used (203) 712-0466 (203) 712-0466
Service (203) 567-4691 (203) 567-4691

Inventory

See all 349 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Here at Napoli Kia we always strive to be the number one automotive solution for drivers throughout Milford CT New Haven Hamden Danbury Bridgeport CT and Fairfield CT! We achieve that goal by supplying a vast selection of new and used cars simple financing solutions and exceptional auto repairs and service. Of course it's our legendary customer service that will keep you coming back to us year after year!
If your car doesn't say Napoli on it you paid too much.

Service center

Phone number (203) 567-4691

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(2,261 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napoli Kia from DealerRater.

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Service department was efficient as usual!

Service department was efficient as usual! Communication was exceptional & work was completed in a timely manner!

Service department was efficient as usual!

Service department was efficient as usual! Communication was exceptional & work was completed in a timely manner!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I waited over 3 hours on my car to get checked out and

I waited over 3 hours on my car to get checked out and oil change get done , it was tiring and fostrated, and my problem didn't get resolved ' f up day.

I waited over 3 hours on my car to get checked out and

I waited over 3 hours on my car to get checked out and oil change get done , it was tiring and fostrated, and my problem didn't get resolved ' f up day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Howard, I'm truly sorry to hear about your frustrating experience. We aim for efficient service and it sounds like we fell short this time. Please reach out so we can address any unresolved issues with your vehicle. Thank you, Reuben Burgos - Service Director - 203-787-5850

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Service was fast and easy and a video of the activities

Service was fast and easy and a video of the activities were sent later on very impressive .

Service was fast and easy and a video of the activities

Service was fast and easy and a video of the activities were sent later on very impressive .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Kai was very helpful and easy to work with.

Kai was very helpful and easy to work with. Ended up finding a great car for my son.

Kai was very helpful and easy to work with.

Kai was very helpful and easy to work with. Ended up finding a great car for my son.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Fast friendly quick service, definitely recommend,.

Fast friendly quick service, definitely recommend,.fixed problems an address any concers ... no complaints here

Fast friendly quick service, definitely recommend,.

Fast friendly quick service, definitely recommend,.fixed problems an address any concers ... no complaints here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The problem was not resolved.

The problem was not resolved. The check engine light came back on. Plan on bringing it back on Monday, July 7, 2025.

The problem was not resolved.

The problem was not resolved. The check engine light came back on. Plan on bringing it back on Monday, July 7, 2025.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Beautiful services, we just went there offer for that

Beautiful services, we just went there offer for that car we want and he make happen !!

Beautiful services, we just went there offer for that

Beautiful services, we just went there offer for that car we want and he make happen !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The Team was extremely professional and kept me informed

The Team was extremely professional and kept me informed every step of the way as to what was going on with my vehicle.

The Team was extremely professional and kept me informed

The Team was extremely professional and kept me informed every step of the way as to what was going on with my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The staff greeted me with a smile, they were very polite

The staff greeted me with a smile, they were very polite and manners was on spot.

The staff greeted me with a smile, they were very polite

The staff greeted me with a smile, they were very polite and manners was on spot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Once you get someone to answer the phone it’s a good

Once you get someone to answer the phone it’s a good experience. Very helpful

Once you get someone to answer the phone it’s a good

Once you get someone to answer the phone it’s a good experience. Very helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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