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I accompanied my brother to Glockner’s of Ashland in search of a good used vehicle. Angie Gue was the salesperson he worked with at Glockners. He did purchase a vehicle and Angie and Glockners were easy for him to work with on making the purchase. Angie is an excellent person and not just a salesperson. She treated my brother with respect and kindness throughout the process. She went above and beyond both before, during, and after the sale. I highly recommend Glockners if anyone is looking for a vehicle.
I spoke with a salesman on Friday morning to get pricing...
I spoke with a salesman on Friday morning to get pricing on two new Ram Promaster’s they have online. He told me he would get me prices quickly and email them to me. I never heard back from him all day so I called at 5:30 Friday evening. He answered and said he had been busy but had the prices ready and would email them to me. I never got them. I called Saturday morning and left a message. No response. I went online to the dealer website and clicked on a text link. I asked if someone would contact the salesman and ask him to contact me. Nothing. Then text link gave me some lame ballpark price. I finally emailed salesman again. He just responded telling me he though his boss had sent me the prices. Sure he did. If you are not in Ashland I would not try buying from this dealer. They obviously don’t want to sell to anyone on the internet. Worst customer service from a dealer in a long time.
Great service and time management. Able to ask any questions and get a quick response. Friendly and easy to work with. Helpful and made the process easy.
Easy and No Pressure.
Prices were more than competitive. No local dealer could compete. Offered pricing at the same level as the online retailers, so there was no long, miserable negotiation on the price. They were several thousand below other local dealerships with similar comps. David was my sales rep and he was great too. Would go back mainly because of the ease and convenience.
Was told I was approved over the phone. Was told yesterday to be there at 9am to sign the paperwork. I call back to let them know I would be to 11am before I get there tomorrow morning. They told me that was fine. And to call 30mins before I get there tomorrow should they could have the vehicle ready to go. I call this morning let them know I'm on my way. I was told you must not have gotten my message. Your not approved I got you confused with another customer. Really xxx!!! Thanks Glockner dealership.
My wife and dealt with Ryan Evans he was really helpful and went above and beyond to help us with buying our new 2019 ram 1500 at a fair price we love our new crew cab that accommodates our family thank you Ryan for all your help
Very satisfied customer
We purchased a used 2017, Jeep Cherokee Latitude, I simply love this vehicle, our sales people Roger, and Angie were very helpful and knowledgeable. By explaining instruments in the vehicle I had no clue about. In a minimum of 2 hours we were driving vehicle home. I highly recommend Glockner, and these two sales people. I am a very satisfied customer!! And when needing a vehicle again, I will be back.
Inconsiderate unprofessional service
I had a service appointment and I left my truck with them for 24 hours for 3 recalls that they told me would take 90 minutes. They let the truck sit for 24 hours and did not address the recalls. They asked me to bring it back a second day. My time and your time is not important to them!!! Their logo is " we make it easy" it needs to be changed to "we take it easy" They might repair your vehicle if they decide to get around to it. . If you get suckered into buying from these guys be prepared to go somewhere else for professional service
Excellent service and experience
This is the third vehicle I have purchased in my adult life and the first time using Glockner in Ashland, KY. I must say this was the easiest, fast experience I have had. Brent and Zach went above and beyond to make sure we got a great deal and everything went smoothly. I will definitely be recommending Glockner, Zach, and Brent to any family and friends who may be in the market for a new or used vehicle.
Great Buying Experience!!!!
Was a good experience Zach was not pushy just wanted to see what type of vehicle we were interested in and answered all our questions has followed up with the sale Great Customer Service...don’t find that much anymore would recommend Glockner for anyone to purchase a vehicle.