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Imperial Auto LLC

(65 reviews)
Visit Imperial Auto LLC
Sales hours: 10:00am to 7:00pm
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Sales
Monday 10:00am–7:00pm
Tuesday 10:00am–7:00pm
Wednesday 10:00am–7:00pm
Thursday 10:00am–7:00pm
Friday 10:00am–7:00pm
Saturday 10:00am–7:00pm
Sunday 12:00pm–4:00pm
(703) 794-4635 (703) 794-4635

Reviews

(65 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Auto LLC from DealerRater.

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Great crew at Imperial Highline

I purchased a used Tesla Model S from Peter H. at this dealership. Pre-sale communication was excellent. Since I was driving over 5 hours to see this car in person I was nervous. All their pictures online represented the vehicle in person, no surprises. Best price I could find for the condition, features and mileage of this car anywhere in the US. The transaction was fast and accurate. I normally don't write online reviews, but I feel I owe it to Peter and the crew at this dealership to let everyone know how great my buying experience went.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience!

After reading a bunch of reviews, my husband and I decided to go to Imperial Highline, It was important for my husband and I to find a dealership that was honest and didn't persuade/push buyers into something they didn't want, they didn't let us down in the slightest. They had a wide variety of the same car we were interested in, and great guarantee, not to mention their prices beat all the other dealerships in the region.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A great experience!

What an amazing buying experience! One of the most enjoyable auto purchases I have ever made! I encountered friendly staff from the very first phone call. Amir and Fahim went above and beyond to find me the vehicle I wanted, got me the lowest rate possible and made sure everything was exactly what I wanted at the right price! I drove over one hundred miles to purchase this vehicle, and I would do it again. The entire process was smooth and easy. Again, one of the most enjoyable experiences I've ever had purchasing a vehicle. I will recommend Nova Auto Outlet to any of my friends looking for a vehicle. Thank you for a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BEST DEALERSHIP IN THE DMV!

Wow! Excellent service is all I can say. I was working with Fahim on the purchase for a used Beemer. Within minutes he had called me back that I got approved with an EXCELLENT RATE. Because I had work until 5, I could not get there before 7 ( which they close). He was willing to stay later for me, we didn't leave until 8:30..... Paperwork literally took 20 mins, I was in and out! I LOVE MY NEW CAR. Happy customer and will strongly recommend seeing NOVA AUTO OUTLET

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome car dealer!!

Was very satisfied in my car that I purchased. Also would like to say thank you to my salesman Amir! He was very professional and was willing to take the time to stay hours beyond normal working hours, in order to help me out because I lived two and a half hours away. I would Recommend this dealership to anyone.also I like the way they do business with the vehicles and don't let anyone drive them and jus rack up miles on any vehicle they choose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership with great employees and services

My name is Kay.never write a review before for anone or anything before but am so impressed. .I recently Purchase 2013 M 37 infinity from Nova Auto outlet and an happy with it especially with their customer service, it's 100 percent great..they work with me,fixed everything that needed to be fixed and most importantly, they treat me like family and still stay professional about it...I will surely recommend this dealership....and the car is driving great and I hope it will remain like that without no big issue except regular maintenance ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GREAT

Great deals.....happy with my first time purchase!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service

Amir was absolutely a pleasure to work with!!! We love our Camry we purchased. Amir made it the fastest easiest buying experience ever!!! We will buy from NOVA AUTO OUTLET again. Highly recommend. Very upfront hassle free professional and accommodating!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful Experience

I called the day before to schedule a test drive. I spoke with Amir who was a pleasure to do business with!! He made the process so stress free. Amir was extremely courteous, professional , above all very upfront with all the information I requested. I feel we got a great car at a very reasonable and fair price!!! Everyone there was so nice and professional. I noticed the other sales representatives helping other buyers and they seemed to be the same as Amir friendly, accommodating, upfront. I will definitely purchase from them again as well as recommend them to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Disappointed

Drove several hours to look at a vehicle on this lot only to get there an the car be nothing as described on cars.com- they described the car as having excellent exterior free of any blemishes. The car had several deep scratches, paint scuffs, and even some rust. If the description of the vehicle would have been honest and accurate, I wouldn't have wasted my time going to look at it. This lot is very small and the cars are parked very closely side by side, most of the cars had more cars parked in front of them. Our sales person had to move several cars just to get the one we were looking at out.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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