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(131 reviews)

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Not fixed

I spent $500 and the broken part didn?t last a day

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi James, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (706) 715-6300 to speak to our manager directly.

6000 mi service (1st service)

Was very happy with the way they stick with reservations. In and out in 45 min. There was no additional charges and inform me what was done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

New car purchase

Very nice! They gave us the keys and let us take a test drive. Quick and easy process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jason, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

Hughes Subaru

Hughes Subaru is a friendly place that gives quality service. I was told up front how much the cost would be for replacement and services. Excellent staff and very helpful and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Billie, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about the services you received and thank you again for choosing Hughes Subaru!

Oil change

The staff is always pleasant and efficient. They provide water, soft drinks and snacks while you wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

Smaller Dealership, GREAT Experience

Not the biggest Dealership but do do everything right the first time everytime, can't ask for more.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gary, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Muleteam

Great as always and the price was right.!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Happy Subaru Forester 2019 owner

Great service! Brett Coggins was helpful service advisor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Singularly OUTSTANDING

See comments sent to ownership, below -- Dear Ms. Hughes - I am writing to inform that I have just concluded a SINGULAR AND OUTSTANDING sales experience with you representative, Mr. Roy Felts. From my initial contact - and first impressions still count for a lot to this old school guy - Roy was as personable, friendly, instructive, customer-comes-first-focused, and all around extremely pleasant with whom to deal. I would be happy to elaborate on my experience at any time, at your convenience. In the meantime I would ask that you personally recognize Roy and express my sentiments. He is a SUPERB representative of your dealership and the Subaru brand. I can assure you the relationship with Hughes Subaru, already in the extra-memorable category, will only become more so as we go forward. Sincerely, Joseph M. (Joe) Donohue

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Rptoth

Very easy to make service appointment. Since I am a caregiver, Hughes Subaru picked up our Forester, actually, the same man, Howard who picked our Subaru the last time serviced. Howard called me a few weeks later asking how my wife was doing. All my contacts have been great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Robert, we're happy you found our staff to be so supportive during your experience here at Hughes Subaru. We hope to see you soon!