Volkswagen of Kirkland

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 8, 2019

    I lease from this dealership and I'm on my third car. The service department is easy and efficient to work with. The process of leasing was smooth and... respectful the first and third time. The second time was a little off, but I still went back.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 4, 2019

    Great dealership. Easy to work with, no pressure sales approach and competitive pricing. Sales staff was very friendly and knowledgeable. Overall very... happy with the experience and can recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 3, 2019

    Great experience at Volkswagen of Kirkland. Very simple process. Not pushy sales people. Quiet and calm in the location. Very friendly and knowledgeable... people working there. Highly recommend! I did purchase from here.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 27, 2019

    They were fantastic to deal with! They fixed my car in a timely fashion and kept me informed along the way. Great to work with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    September 13, 2019

    First choice for my VW's service. Using them for years now, always friendly and helpful. Not like other service shop, they will write down your tech question... and get answer from expert for you without question. Really nice service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 13, 2019

    Came in for a new key and programming, I was pleasantly surprised by the practically all female staff. Prior to ordering the key from them I called around... and did a price check for key/programming. They were the least expensive. I also asked them to reprogram the car so that the horn wouldn't go off every time I lock the doors, and they did it without charging me for it. Thanks Kirkland Volkswagen!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 4.0 out of 5
    August 27, 2019

    The quality of used vehicles at Volkswagen of Kirkland is top notch. Financing was a breeze, it was probably the most expeditious automobile purchase I've... made. I am very satisfied with my purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 1, 2019

    Staff are very helpful, I would definitely recommend buying a VW from this dealership. Drove away from the dealership being very satisfied with the process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 25, 2019

    NEVER go back this dealership ... Sales person Jesse is awesome and try to make this business but Manager Mike and Seth try everyday not to make this business.... Went up to this dealership and ask to see a car, not available. Saw it on the internet and claimed that its sold. If wanted to see, need to sign paper work first. Then value my trade it, not satisfied with price, walk out dealership. 2 days later manager Seth call up and give a good price trade in value (increase trade in value) but secretly include new car sales price as well, told that its different months different promotion. Upon discussion over text and agree price, I went back in. Right before signing paper work, they added over 8k additional stuff like extander warranty, all kind of warranty and dealership installed parts. Then walk out again. Next day, call me and way they can lower the new car price, AND i walk in again to finalize. They still insist those extra additional stuff dealership installed part is a must and cannot take out. Manager MIKE sitting behind the counter are rude and seem like he doesnt want to do business. Never ever a Hi to a customer and seem like I owe him million dollars. Manager Seth is out of patient was negotiation and claimed that Im wasting his time when i decided to walk out. NEVER come back this dealership, as everyone are try to cheat you and adding things into your invoice and never tell you. When you point out, they will tell you its a must and cannot be take off.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 1, 2019

    I wanted to mention Evan the young salesman who I worked with. I had an easy time. I was looking for a used Subaru Legacy 3.6. They had and no time wasting.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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