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HORRIBLE "customer service" and just flat shysters. My Son and I both bought vehicles from them and were lied to REPEATEDLY. And "being from the East coast"... is NOT an excuse for allowing a "manager" to speak to someone the way I was spoken to ESPECIALLY being a woman. It was pouring rain when my son bought his truck so couldn't "inspect" it real well, when we took it back 2 days later for pull to the right we were told needs new tires. When asking sales manager if he was ok selling unsafe vehicle his exact response "you bought it didn't you?". There was sand in the battery box and air filter that we discovered later after it had been in for free oil change and they had "checked" airfilter. They will find ANY excuse to not honor their "free scratch and dent repair" and make it such a hassle to get an appointment for a "free" oil change that you end up giving up and paying somewhere else. But let me say all of the negative reviews posted here if you will notice have the same generic response "call and we will resolve this issue" you will NEVER be able to talk to the same person twice, just goes around in circles and I have made repeated trips in personally to be told "that person who handles that is not in but we will be then call you", ne er a call and when you go back in the person who told you that isn't in today. Then they place the blame on YOU saying "why did you wait until now to tell us about this problem". Show them paper work signed and dated by someone THERE and "oh well, our mechanic shop operates as a separate entity". NOTHING BUT CIRCLES
I worked with Jake Favorite. Overall it was a terrible experience these guys are so pushy and needy for their sales!! I would stay away.
Zach is very knowledgeable and helpful. He is very patient and allowed me to take time to search for the best car that fit my needs.
Thank you for taking the time to write about your experience. It's great to know Zach was able to provide you with a helpful and knowledgeable sales e...xperience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Steve VanGorder, SVG Motors
Stay Away! Used the bait and switch technique on me and I drove an hour only to find the lease payment jumped $300 from what I was quoted to get me there.... A lot of excuses came afterwards, but they could not get close to the original quote.
That is not the kind of experience we seek to provide, Cincy. Please call us when you can so we can address this together. Sincerely, Steve VanGorder..., SVG Motors
I just bought a car from SVG in Eaton and those guys are snakes when they do your Buyers Order watch out!! They will mark the price of the car up, I’m... sitting here going over the purchase and what we agreed apon out the door for my new car. It’s $5,500 difference in what I was charged the price of the car was supposed to be 41,600 out the door tax and title. They ended up charging me that after tax and my down payment and dealer insentives. So I over payed $5500 for my new car I’m just saying don’t trust them or really any dealership in Dayton they all use the same dirty trick so be careful and good luck
Eric, This is certainly not the type of experience we want to provide to our valued customers. If you are open to discussing this situation, please f...eel free to reach out to me. Sincerely, Steve VanGorder, President, SVG Chrysler Jeep Dodge Ram 937-548-7643
The salesman and sales manager went out of their way to get us the perfect deal on the perfect truck. We camed from Dayton for this specific truck. We... love it!
Congratulations on your purchase, Dave! Thank you for taking the time to write about your experience with us. I’m so happy to hear we were able to hel...p find the perfect vehicle for you. We would love to work with you again. Sincerely, Steve VanGorder, SVG Motors
I haven't purchased yet, but my experience in working with Brad to pick out the right car has been excellent. He is friendly and knowledgeable and makes... sure you get what you are looking for.
Service department was All good. Thanks for parking my car close since it was raining that morning. Good to have a check off sheet for maintainence... records.
This dealership is a very calm, cool laid back environment. They don't pressure you too bad. The salesman was nice enough to let us take the car to dinner... and think about it.
Great service with friendly people that are willing to work with you. No as fancy as the big dealers but their service is top of the line.