Stopped in at 9:00am for a engine service light. I was told that it was only a bad spark plug. To replace the spark plug would only take about an hour.... I was offered a loaner car to visit the Collection Mall for lunch while I waited for the repairs to be done. The repair took longer then an hour. So the Owner came out personally and offered his apologies. No charge for the work because of the time it took to get the job done. Customer service at it best.