Hi Lo Auto Sales of Frederick

I would walk before buying another vehicle from this lot. I went down on a weekday evening to pick up the truck I bought. It was storming and hard to... get a real good visual on the vehicle(mistake #1) The salesman Katie told me on the phone that she would have the $995 on the vehicle price removed for being a veteran. That didn't happen(mistake#2). The truck runs great but it was never washed and smelled horrible like cigarettes. I washed promised it would be detailed. (Mistake#3) I was promised a task of gas. Not even a quarter tank (mistake #4) Over the next week or 2 I found damage on the passenger side of the vehicle. There was damage to the passenger side lower quarter panel that I hadn't noticed. (My mistake) however I was told there wasn't any damage on the phone prior to buying. (My mistake) So I dealt with Mr. Craig Grove on the phone and I got him an estimate there was $800 for a repair he gave me at $250 check and had me sign a piece of paper which I did. Then I noticed that the 2 doors had been damaged and painted over poorly and that they painted over the seals on the door handles and that the running board had dents on the trim down the whole passenger side. It was obvious the vehicle was side swiped and cheaply repaired. And they knew this because they replaced the running board motor at their shop. But still gave me a carfax starting no known accidents.

Awesome place to buy a truck. Got a f150 xlt from catonsville . .. Everyone was very friendly and kind .Go there first before u going anywhere.

We enjoyed our experience with Desia and found her to be most helpful. Because of her, I rated our experience 4 stars as opposed to 3 stars. We chose... to wait a few months before completing the review to see how the car does. We called to set up an appointment to review a specific car that was listed on-line. When we arrived, we were told the car was sold and another model was pulled for our review, however, it was not the model we wanted. Once we explained what we were looking for, the car we ultimately purchased was brought for a test drive, a Ford Edge AWD Limited. It was apparent from the beginning that the car was not ready for presentation, the interior was filthy and smelled of cigarette smoke, but the test drive was good, and the car was detailed before we picked it up, With 108,000 miles and no maintenance history, the first thing we did after buying it was to have all the fluids and filters changed: engine oil, coolant, transmission, transfer case, differential, etc.. nearly $800. It was very apparent that the oil and filters had not been changed in a very long time. We do like the car, although there was a little more damage to the rear wheel well than we originally noticed and the interior head liner is starting to separate at the edges, probably from the cigarettes. It has turned out to be a very nice car and my daughter does love driving it. We are going on 3 months now on temp plates, but I believe that is more a West Virginia DMV back log issue than the dealership.

Had a few problems with service finally spoke to the general manager Craig and he took care of everything for me satisfactorily and very happy with my... Tahoe

This place does not hold up their end of a deal or promotion . The people there are rude and do NOT have customer service skills.... BUY YOUR CAR SOMEWHERE... ELSE

Mike was amazing. Very helpful and made sure he did everything possible to help get me the vehicle I wanted. Very friends. Highly recommend going to see... Mike for a vehicle.

Spent the day with Mike shopping for my car. He was great, he was there to ask questions, listen to my needs, and wasn't pushy at all! I was unsure with... what I actually wanted and test grove four cars before choosing. We spent a total of 4 hours there and had a great car buying experience. I would recommend Hi Lo to a friend looking to buy a used car! They have three lots of cars to choose from and a friendly staff.

Jeremy - sales and Craig - office manager were great to deal with. Easy, fun, friendly process from test drive to final sale, would highly recommend both.... Thanks again!

Desia was very helpful and worked with me each step of the way. She even got me a better monthly payment than what I was initially trying to pay. I would... definitely recommend hilo auto sales on buckeystown pike.!

Quick easy friendly service. Highly recommend Mike at Hi Lo Auto sales for all your car buying needs. He was able to meet all our needs.