[{"id":625502,"firstName":"Sean","lastName":"Callahan","titleText":"General Manager","emailTxt":"scallahan@helmsbros.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":106679,"certifiedEmployee":false,"deptDscrp":"Management"}]

Volvo Cars of Queens

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 6:00 PM

Volvo Cars of Queens Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

12:00 PM - 6:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2017

After a 15 year absence, Helms Bros. is proud to announce the return of the Volvo brand to Queens. Volvo Cars of Queens

...

is a brand-new dealership that is sure to appeal to all Volvo owners (and future owners) in the Great Neck region. Volvo's attitude toward selling cars fit most in line with Helms Bros. "No matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude.

"GOODBYE HIATUS HELLO QUEENS!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
385 lifetime reviews. Includes reviews of Volvo Cars of Queens from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 12, 2020

    Great experience. My sales representative (Wei Lin) was excellent. The dealership was fare in the negotiations. The representative was very knowledgeable... of the vehicle he was selling

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words. We appreciate it and look forward to working with you again in the future!


    Worked with:
    Sean Callahan

    General Manager

    NOT RATED

  • 5.0 out of 5
    February 11, 2020

    The team at Volvo Cars of Queens made a service appointment for me with very short notice which was a big help to me. They were very clear about the... work my car needed and showed me all the reasons why the work was necessary. I really appreciate how transparent the process was. This was my first visit with the team in Queens, but I'll definitely go back for future service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad we were able to assist. We appreciate the review and hope to work with you again in the future.

  • July 1, 2016

    I just bought a brand new XC90 from the guys at Volvo Cars of Queens and I was just blown away by the excellent service I received. I saw the XC90 I wanted... on their website, I called them about it and bombarded them with questions that they patiently answered, they got back to me in a prompt fashion when they couldn't answer a particular question, and when I arrived at the dealership the car was ready to pick up (once we completed all the paperwork, naturally). Marcel, Deron, and David are super nice, extremely accommodating, and made the whole purchasing process a pleasure. What buying a luxury car should be. Many thanks to Volvo of Queens for getting me in the car I wanted!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy to hear you had a great experience at our dealership. We aim for 100% customer satisfaction and are thrilled to hear we were able to e...xceed your expectations. Thank you for taking the time to review us and we look forward to working with you again soon!

  • 5.0 out of 5
    February 10, 2020

    Your staff was friendly, courteous, and kept me well-informed. The work was done quickly and well. The cost for the repair was not exorbitant.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elena - thank you for the kind words. We look forward to working with you again in the future.

  • 5.0 out of 5
    February 6, 2020

    Second time working with Volvo of Queens. Staff is different from the first I leased and all I can say is that their customer service has improved from... great to awesome. Thank you for taking the time to make me feel at ease in my new Volvo.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lissette - thank you for the kind words. We appreciate it and look forward to working with you again in the future!

  • 5.0 out of 5
    February 6, 2020

    Great service I have ever had Very professional very honest Highly recommend They took me on the time I was invited They explain to me all the work... they did And kept update me all the time

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the kind words. We appreciate it and look forward to working with you again in the future.

  • 5.0 out of 5
    January 27, 2020

    My sales consultant, Dishen was very professional and timely in answering all of my questions. Volvo of Queens had a great selection of XC90's and the... delivery process was smooth. Highly recommend! Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words! We appreciate the recommendation and hope you enjoy your XC90!

  • 5.0 out of 5
    January 24, 2020

    GOO PLACE FOR SERVICE, EMPLOYEES ALLAYS COURTEOUS AND FRIENDLY, THIS TIME THE SERVICE WAS VERY FAST AND I DIDN'T HAVE TO WAIT LONG, THANKS.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words and the 5-star rating! We appreciate it and look forward to working with you again in the future.


    Worked with:
    Sean Callahan

    General Manager

    NOT RATED

  • 5.0 out of 5
    January 21, 2020

    Everything went well for my tire appointment. I went to town for lunch and the car was ready and washed when I returned. Thank you.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julian - thank you so much for the 5-star rating and the kind words. We appreciate it and look forward to working with you again in the future.

  • 2.0 out of 5
    January 20, 2020

    I found a great deal at this dealer so I drove up from VA. People were nice and quick with the process, but that's actually the same in every other Volvo... dealers. Only problem I had was the CPO vehicle was not detailed at all, I literally found cracker scraps inside the rear AC vent, baseball stickers in between seats, sticky goo inside cup holders. They also didn't update the Volvo on-call account even after a week after purchase. I've never seen a dealership where they sell pre-owned vehicles without detailing and cleaning up the car. Also the day after the purchase, I found some scuffs on the bumper area and asked the dealer about it and the answer I got back was that pre-owned vehicles are not perfect and will have flaws. With my previous experience with Mercedes CPO, they fixed all the things I found even after 2 weeks after purchase. So it's your call, you might find a great deal here, but might have to use an extra $2-300 to clean up the car after purchase.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We apologize that your experience at Volvo Cars of Queens was anything less than satisfactory. Please contact the dealership at your earliest conveni...ence so that we can discuss this matter further and hopefully resolve the issue. Thank You. (866)414-8542

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