Rountree Moore Kia

Service Advisor preformed professionalism with offers of a shuttle, beverages and updates. The video is a bonus !!!!

Look! We bought a brand new KIA from this dealership and done every bit of service with the dealership since we bought the car and when they did all the recalls the very next morning our KIA caught on fire! Electrical issue! smoking from under the passenger seat, melting wires! They towed it back and kept it for 54 days! and when we went to pick it up they had bypassed things to just get it to work partially and never fixed it 100%! KIA DEALERSHIP put 1,606 EXTRA MILES on OUR car and basically lied and stole from us! This was the first brand new car I bought for my Wife (Army Veteran)and 3 Kids! Do not trust this dealership! After everything we are still fighting with KIA over this issue and they have not done anything! Anything about it! Extremely upset! We have been fighting since Sept. 2024! Please spread the word! This is not a good dealership and they are flat out wrong! I'm a hard working husband of three kids who bought our VERY first new car and nicest car for them to be safe in and enjoy! And this is how KIA treats us!! Lieing and stealing from us! Shame On KIA! everyone up at that dealership! We are not done yet! You have to make it right!!!LAKE CITY FL ROUNTREE MOORE KIA

Completamente decepcionada, mentiras y más mentiras, carros usados vendidos como nuevo un seltos 2022 casi a 35,000 no lo puedo creer con un millaje alto y nadie puede ayudarte porque te estafan más y más, tengan cuidado, ojo vean hasta las letras más pequeñas antes de firmar y pregunten por cada número que vean, no se confíen porque les hablan bonito, como si les estuvieran ayudando, kia Lake City tengan cuidado u cheque ofertas de otros lugares osea agencias, nos atraparon y nos hicieron creer que el precio sería bajo, ooooooo trendo susto que le subieron 15 mil más de precio acordado... ojooooo

I always get great service at Rountree Kia, always quick and on time service. I really like being able to schedule services online.

Jp is quick and professional. Would recommend to anyone who is looking for an car mechanic.

Went to car lot for a 2016 Chevy trac 10500 approximately. Couldn't finance me on that but oh could on a 2021 jeep compass for 28000 for 1500 down and 6 to 7 a month . HOW?????.Really

I was very pleasantly surprised that Christian was doing a video of servicing my car! He was very efficient and courteous and completed the service as promised on time. Parts were ordered and he called me today that they were in the shop as soon as I was able to come back and they would install these parts. Another young gentleman took a letter that I had received and call the number and it was determined I did not need their service! I would recommend Rountree Kia to anybody and everybody!

I have been buying cars for nearly 40 years. I had the worst experience with this dealership! After making a deal on a BMW, my wife and I came to pick up the car. The dealership was empty so this should have taken 30 minutes at most. They knew we were coming so the car should have been waiting. Upon our arrival, we were handed the carfax but no paperwork to buy the car. We asked for water but got nothing. The salesmen left us hanging for another hour. The finance manager was doing nothing. My wife went in to talk with him and he was rude. I went over and asked for the manager but was told he was not there. At that point, I got into a shouting match and was called "dude". I'm a senior citizen and thought this was rude. I argued with this man, who reminded me of a skinhead. After a while, we decided not to take the car and left. My wife and I had been looking for a car with the features and color we wanted so we were very disappointed. I wrote to the CEO of the company. It took 2 emails to get a response. I offered him to take the car to another dealership where we would complete the purchase. I never got a RETURN EMAIL. THESE PROBLEMS START AT THE TOP AND TRICKLE DOWN. I would never buy from any of the Roundtree dealerships. It's just not worth the trouble. They are high priced as well and don't know the value of a trade.

Arrived at service appointment, car was taken in and started on right away. The Kia Techs started right away. They sent me a video of my cars inspection. Completed the service and were done in a reasonable time. The service written opened my car door , gave me the keys, a very pleasant young man. I love my kia,services have been super. The staff very helpful. Thanks guys job well done

AWESOME CUSTOMER SERVICE!MY LAST 2 VEHICLES WAS PURCHASED AT THIS DEALERSHIP THEY TREAT YOU LIKE FAMILY 👪 REALLY GO ABOVE AND BEYOND DUTY TO MAKE SURE I WAS SATISFIED AND I WAS😊