Read reviews that mention:
Great experience with dealer and staff ! Very friendly and knowledgeable salesman
Very disappointed would put it lightly. My experience from the start has been trying at best. After spending hours at the dealership to purchase the... car and pay for it in full you'd think they would be jumping to make you feel satisfied. To start we purchased the car at the end of the day and said we would be in the next day to pay off the balance and pick up the car. I had called them the next day and said when we would be in and when I arrived the car was still dirty and not cleaned. I ended up having to sit around for over an hour waiting for them to clean the car and it took the sales rep I had going out and vacuuming it and not much else was done. It showed that communication was not a priority there. Then they send off my registration information to my DMV twice, it was returned to them because it went to the wrong location. The second time it has been lost in delivery. Now all new original paperwork is needed and I feel like they are not willing to take care of it. I understand that we are in the middle of a pandemic and xxxx happens unfortunately I don't think they do. Since this delay my insurance company is dropped this vehicle since it is not registered and I cannot drive it. I have called multiple times and no return call. It feels that they don't care about you after the sale and all they want was your money. I would not recommend them, since my experience has been so poor with them I would have to say go somewhere else. A little good will from the start would have gone a long way but their actions has shown they don't care about their customers.
Saw a vehicle in line and communicated through sales. They were honest and forthcoming. I drove my trade from TN and pulled away 90 minutes later. They... were incredibly hospitable for me and my daughter who made the trip as well. I highly recommend this dealership and any dealership in which Matt Bowers is associated.
I shopped online for a 2009 Lexus GX470 for three months. I found the best deal with the best people at Matt Bowers Chevrolet. They are laid back and very... helpful. Ask for Cierra!
Why do you have car posted if its sold? I called over a week ago and said you had sold it!!! I asked then gave sales person stock number said he didn't... even have it listed then asked me what kind of car then said oh its sold! Fishy!!!
We wanted to purchase a new Tahoe. Our salesman Michael provided a price for one vehicle which was acceptable my wife did not like the vehicle so another... was chosen. Negotiations started to a point that the salesman said will you pay $36500. We said no but we would pay $36000. The salesman had us sign the agreed upon price only to return later with a $42800 price. The reason given was the vehicle was more expensive. At no time were we informed the salesman offer was phony only to get us to pay more. When contacted by a person that did not identify himself we were told that the sales personnel were trained to do that.
Great customer service with great options to choose from.
Without going into every detail of the day, I can safely say that this was one of the most terrible experiences I have had going to a dealership with the... intention of purchasing a vehicle. Several red flags while we were there and hidden costs associated with purchasing a vehicle that isn’t included in the list price that should absolutely be (not talking about tax title license etc). I purchased a vehicle today elsewhere at a transparent dealership that made me feel comfortable, communicated extremely well, and were specific and upfront when answering my questions. Basically everything you should get when investing in a new vehicle. Do yourself a favor and go to a dealership that cares more about you than a sale.
This was the worst experience me and my fiancé had ever at a dealership.. they took forever and they lose paperwork or never call you to tell you if you... were approved or not if you came in late night.. we sat in there for 4 hours and said we were approved but kept asking for more money and when we said we didn’t have it. They said ok we’ll go home and we will call you I. The morning to let you know the final result.. they never called. Then we found out that they lost our paper work and they put the wrong vehicle in the system.. SO THEY ARE TERRIBLE DEALERS
My husband brought our vehicle to be serviced by the staff because after my husband installed a new battery in our vehicle, the display screen in the vehicle... stated to "service theft system. " In addition, the temperature and fuel gauges erroneously indicated low and the key could not be released from the ignition. Instead of having the malfunction with our vehicle appropriately, adequately, professionally addressed by the team, most of the malfunctions continues to exist. Plus our vehicle was damaged by their team however they denied doing it. From my experience, the quality of work that was done to my vehicle absolutely didn't represent professionalism from a certified dealership.