Reviews
Write a reviewI had a very amazing experience and I love my new
I had a very amazing experience and I love my new Cadillac XT5 Luxury SUV!!!!
I had a very amazing experience and I love my new
I had a very amazing experience and I love my new Cadillac XT5 Luxury SUV!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This place is a rip off!
This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware!
This place is a rip off!
This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for the review. Scott and Jim both spoke to you yesterday and explained our stance. Have a great day. Napleton Cadillac of Libertyville
Everyone I spoke with was extremely helpful.
Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again.
Everyone I spoke with was extremely helpful.
Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
terrible service department
Been buying cadillacs from this location for over 40 years. Last one was from napleton. Brought car in for knocking noise in front steering while making sharp turns. The dealer said they heard the noise but have no idea where it is coming from. Brought car to just tires for same problem they found the cause right away and told me to go to dealer since it would be covered under warranty. Brought car into a different cadillac dealership for same problem and they found the same problem Just tires found. the control arm rubber was all cracked and split and the drivers side tie rod had to much play in it. They said it was under wartranty and they would fix. My car will never go back to napleton for service and I will never buy a car from them again. They do not have competent mechanics or they just are to lazy to fix what is bad on the car. Called corporate offices for mapleton and they were useless. Now I understand where the problem is.
terrible service department
Been buying cadillacs from this location for over 40 years. Last one was from napleton. Brought car in for knocking noise in front steering while making sharp turns. The dealer said they heard the noise but have no idea where it is coming from. Brought car to just tires for same problem they found the cause right away and told me to go to dealer since it would be covered under warranty. Brought car into a different cadillac dealership for same problem and they found the same problem Just tires found. the control arm rubber was all cracked and split and the drivers side tie rod had to much play in it. They said it was under wartranty and they would fix. My car will never go back to napleton for service and I will never buy a car from them again. They do not have competent mechanics or they just are to lazy to fix what is bad on the car. Called corporate offices for mapleton and they were useless. Now I understand where the problem is.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dbldpr, I do apologize for your issue. You can reach me at 847-362-4100. We can go over and see if there is anything I can do. Keith Herrera General Sales Manager
great experience
Very smooth and professional service. The drop off and pickup was very easy. My service guy Michael made the whole loaner and service process very enjoyable
great experience
Very smooth and professional service. The drop off and pickup was very easy. My service guy Michael made the whole loaner and service process very enjoyable
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Purchased my SRX in 2012 and have regularly used their Service Department. Always great and courteous customer service. If waiting for your vehicle, comfortable waiting area with beverages. If your vehicle requires a longer service period, a courtesy vehicle is quickly arranged.
Great Service
Purchased my SRX in 2012 and have regularly used their Service Department. Always great and courteous customer service. If waiting for your vehicle, comfortable waiting area with beverages. If your vehicle requires a longer service period, a courtesy vehicle is quickly arranged.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Keith in service was great and because of him I will...
Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks
Keith in service was great and because of him I will...
Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
LIARS. TERRIBLE
Flew from New Orleans to purchase a denali that was suppose to be in perfect condition. They lied to us and said no damage or wear and tear. My husband got there and there was 4 dents, leather wear and stains. AWFUL.
LIARS. TERRIBLE
Flew from New Orleans to purchase a denali that was suppose to be in perfect condition. They lied to us and said no damage or wear and tear. My husband got there and there was 4 dents, leather wear and stains. AWFUL.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Rachel, we try our best to accommodate all of our great customers. We do apologize that we did not meet your needs.
We received excellent service from Dominic and Dan and...
We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Cadillac dealer we ever dealt with.
We received excellent service from Dominic and Dan and...
We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Cadillac dealer we ever dealt with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bait and switch
Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditioning' fee so you can't possibly pay what they advertise. Shady bait and switch. Sad to waste the time. If they were honest about pricing they would easily earn my business. I've bought several used cars and never had this issue before. I believe all Napleton stores do this.
Bait and switch
Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditioning' fee so you can't possibly pay what they advertise. Shady bait and switch. Sad to waste the time. If they were honest about pricing they would easily earn my business. I've bought several used cars and never had this issue before. I believe all Napleton stores do this.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Brad, I am sorry you had an unpleasant experience. Give me a call and I can try to help. Keith Herrera - General Sales Manager - 847-362-4100