Napleton Cadillac of Libertyville

I had a very amazing experience and I love my new Cadillac XT5 Luxury SUV!!!!

This place is a rip off! First off Keith Goebelt is the rudest service advisor of all. They overcharged me by charging 25 to 35 percent over list price on parts and also inflate the labor charges. I trusted them last year on a 4700 dollar repair order which I now realized they way over charged me on the parts! 35% over list! I will be pursuing legal action against the dealership and corporation as well as continue to put in complains with the complaints.com and the BBB. What a bunch of thieves! All they care about is how much money they can scam out of trusting customers ! Beware!

Everyone I spoke with was extremely helpful. I've never bought a car out of state before and was a little nervous. They made the process extremely smooth and I would definitely do it again.

Been buying cadillacs from this location for over 40 years. Last one was from napleton. Brought car in for knocking noise in front steering while making sharp turns. The dealer said they heard the noise but have no idea where it is coming from. Brought car to just tires for same problem they found the cause right away and told me to go to dealer since it would be covered under warranty. Brought car into a different cadillac dealership for same problem and they found the same problem Just tires found. the control arm rubber was all cracked and split and the drivers side tie rod had to much play in it. They said it was under wartranty and they would fix. My car will never go back to napleton for service and I will never buy a car from them again. They do not have competent mechanics or they just are to lazy to fix what is bad on the car. Called corporate offices for mapleton and they were useless. Now I understand where the problem is.

Very smooth and professional service. The drop off and pickup was very easy. My service guy Michael made the whole loaner and service process very enjoyable

Purchased my SRX in 2012 and have regularly used their Service Department. Always great and courteous customer service. If waiting for your vehicle, comfortable waiting area with beverages. If your vehicle requires a longer service period, a courtesy vehicle is quickly arranged.

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks

Flew from New Orleans to purchase a denali that was suppose to be in perfect condition. They lied to us and said no damage or wear and tear. My husband got there and there was 4 dents, leather wear and stains. AWFUL.

We received excellent service from Dominic and Dan and also the best price for our tradein. The transaction was flawles. Dan delivered the car to our house and assisted with the setup. This is the best Cadillac dealer we ever dealt with.

Nice showroom and staff but when you get to the numbers, things fall apart. Advertised online prices on used/CPO will get tacked on a $900 'reconditioning' fee so you can't possibly pay what they advertise. Shady bait and switch. Sad to waste the time. If they were honest about pricing they would easily earn my business. I've bought several used cars and never had this issue before. I believe all Napleton stores do this.