Reviews
Great people and amazing service as always. Can't recommend enough!!! They take care of you and your car.
Great people and amazing service as always. Can't recommend enough!!! They take care of you and your car.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The people at Capistrano Mazda were very friendly and did not use any high pressure tactics. I was able to test drive multiple cars and came back several times. I ordered a vehicle from them and was willing to wait for its delivery. Upon stopping in one day just to check on status of the car; I noticed another vehicle and spoke with my sales rep about it and when we looked it up on the website it was not there yet. As we were discussing the model the sales manager walked by to say hi. We started chatting about the vehicle as the porter was taking the car away to the storage lot. Moe the sales manager quickly called the porter and had it brought back. Shannon my sales representative quickly got the car ready and we went for a drive. A few days later I decided on the recently arrived vehicle and not to wait for the ordered car. I did all the negotiating over the phone with Shannon and Moe. When I asked to have the paperwork ready and the car prepared for delivery before arriving at the dealership it was done! Shannon and Moe got everything ready and Shannon even sent me a video of the car sitting out front of the dealership waiting. Paperwork was quick and the Finance manger was professional with zero high pressure tactics. He made some offers on products when I declined that was it. I want to give a very special shout out to Shannon Swenson and Moe Afzal, I will comeback to this dealership again because of their professionalism and friendly nature.
The people at Capistrano Mazda were very friendly and did not use any high pressure tactics. I was able to test drive multiple cars and came back several times. I ordered a vehicle from them and was willing to wait for its delivery. Upon stopping in one day just to check on status of the car; I noticed another vehicle and spoke with my sales rep about it and when we looked it up on the website it was not there yet. As we were discussing the model the sales manager walked by to say hi. We started chatting about the vehicle as the porter was taking the car away to the storage lot. Moe the sales manager quickly called the porter and had it brought back. Shannon my sales representative quickly got the car ready and we went for a drive. A few days later I decided on the recently arrived vehicle and not to wait for the ordered car. I did all the negotiating over the phone with Shannon and Moe. When I asked to have the paperwork ready and the car prepared for delivery before arriving at the dealership it was done! Shannon and Moe got everything ready and Shannon even sent me a video of the car sitting out front of the dealership waiting. Paperwork was quick and the Finance manger was professional with zero high pressure tactics. He made some offers on products when I declined that was it. I want to give a very special shout out to Shannon Swenson and Moe Afzal, I will comeback to this dealership again because of their professionalism and friendly nature.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Clean, nice, nice people, very helpful! Forouz was awesome! The car is better than I expected and I did a lot of research
Clean, nice, nice people, very helpful! Forouz was awesome! The car is better than I expected and I did a lot of research
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
It was a great experience, they helped me to found what I need and want to get a new lease car. Thank you so much!
It was a great experience, they helped me to found what I need and want to get a new lease car. Thank you so much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great, great great. Pro, pro, pro Best dealer in So Cal Friendly, Friendly. Friendly Accommodating
Great, great great. Pro, pro, pro Best dealer in So Cal Friendly, Friendly. Friendly Accommodating
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They were very responsive and efficient. Great customer service and good turnaround time. I would definitely recommend them.
They were very responsive and efficient. Great customer service and good turnaround time. I would definitely recommend them.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was very helpful and nice Prompt service and I was able to use a loaner car which was convenient for my schedule
Everyone was very helpful and nice Prompt service and I was able to use a loaner car which was convenient for my schedule
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Marcin was knowledgeable, helpful, and fast. I had been a customer in their service department and their sales was equally great.
Marcin was knowledgeable, helpful, and fast. I had been a customer in their service department and their sales was equally great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very good service. Friendly knowledgeable staff explained everything very well. Service was completed on time - actually a little early.
Very good service. Friendly knowledgeable staff explained everything very well. Service was completed on time - actually a little early.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent staff , very informative with each step of purchase! Just a very nice experience to purchase a vehicle from Capistrano Mazda.
Excellent staff , very informative with each step of purchase! Just a very nice experience to purchase a vehicle from Capistrano Mazda.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
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