Capistrano Mazda

The service at this Mazda location is outstanding!! My second car from here and every experience has been excellent

The experience I had an Capistrano was very engaging and informative about the car selection they had. Overall a great experience and an amazing dealer Otto

The staff at Capistrano Mazda areboncredibly accomodatinh especially Marcin.They gave me the tome i needed to make a decision and offered several options to choose from.Overall,i had a really positive experience experience with this branch!

Cyrena was professional, courteous and kind. From first contact the service was exceptional, from the initial phone contact to the service personnel. The video was an exceptional tool. As a woman I greatly appreciated it.

Mazda Capistrano has treated us well for all three of our purchases and we love buying from this company.

Provides a quick, comprehensive, and customer friendly service on your Mazda but at a premium price .

Very courteous..Felt no pressure whatsoever bye sales personal and staff.Definitely would recommend friends and family.

Feedback for Capistrano Mazda April 7, 2025 My daughter and I visited Capistrano Mazda intending to purchase her first car—a 2022 Nissan Leaf listed on Cars.com. Instead, we left disappointed, misled, and deeply concerned about the dealership’s practices. I initially contacted Emon via the Cars.com app. He said he’d be out when we arrived but assured us we’d be taken care of. However, when we arrived on April 2, 2025, we were surprised to find Emon present and assigned salesperson Rick, who admitted he knew nothing about the car. This was not the “100% taken care of” experience we were promised. Rick’s behavior during the test drive was inappropriate—urging my cautious daughter to “drive aggressively.” The car appeared mostly clean, but we found dirt in the back and the owner’s manual inside the charging bag—details they should have addressed beforehand. Back inside, Rick offered only one financing option: 8.49% APR, with no perks for first-time buyers. We opted to pay in full, either by cash or manager’s check. However, Rick insisted my daughter fill out a Mazda financing form. When I questioned why this was necessary for a cash purchase, he couldn’t give a clear answer, only saying it was “standard.” When we tried to leave, a manager named Moe intervened and confirmed the form wasn’t required. He then discouraged us from paying cash, claiming it “takes too long to count,” offering instead to accompany us to the bank for a manager’s check. As we resumed paperwork, Rick was passive-aggressive and defensive. When I said he was forcing a finance form on us, he snapped, “We’ll get rid of you,” referring to switching paperwork from my name to my daughter’s. Poorly worded and inappropriate. Shockingly, Rick tried again to get my daughter to sign another credit form—twice attempting to push unnecessary financing paperwork. He again confirmed with management that it wasn’t needed. Even worse, he offered to “gas up” the electric vehicle and mentioned “oil changes,” highlighting his lack of knowledge. Though we were paying in full, our paperwork went to the “Financing” department. There, they told us we could pay via debit or credit card, eliminating the need for a bank visit. While I confirmed the payment with my bank, my daughter was asked to sign a LAW 553-CA-ARB-eps contract—meant for financed purchases—despite our cash payment. The finance rep Paul said the contract "didn't apply" to us but still required a signature. This document clearly indicated we were financing the vehicle, which was not true. We finally left around 7:30 PM, exhausted from two hours of back and forth. Rick claimed he’d follow up to “help,” but we never heard from him again. This experience, especially for a first-time buyer, was unacceptable. We were misled, pressured, and subjected to unnecessary paperwork that misrepresented the transaction. I’m disappointed my daughter’s long-anticipated purchase was marred by poor communication, shady sales tactics, and a lack of professionalism. Shame on Mazda and this dealership for attempting to force financing forms on a cash buyer. This experience has left us distrustful of the entire process, and we’ll avoid dealerships whenever possible. Sincerely, Richard Sanchez

Rick at Capistrano Mazda is absolutely wonderful. I’ve bought 3 Mazdas in the past but Rick’s honestly, patience and kindness far exceeded my expectations. Rick is very knowledgable about Mazda cars he sells, and explains things thoroughly, patiently answering extra questions. I truly appreciate that he is not “hard sell” and doesn’t engage in gamesmanship which I have experienced at other dealerships.

Just added a **THIRD** Mazda bought from my AMAZING superstar sales gal Forouz!! Again, a flawless purchase… I ordered this new ‘24 Miata from the factory. Forouz is very passionate about Mazdas and a great ambassador for Capistrano Mazda. She kept me very up-to-date on my build-to-order and then its shipping status. She made sure that my delivery and transaction paperwork were enjoyable, efficient, uncomplicated, and per my stated needs. Forouz gives all of her customers a very high level of personal attention, and she is well-supported by her management team at this family-run dealership. I live an hour away from Capistrano Mazda, but I’d literally drive ANY distance to get this quality of experience. BTW, this is my 6th new Miata since 1989!!