Capistrano Mazda

Great service as always. They are always so helpful and kind. I'm grateful to have such caring people working on my car!!

Quick The issue, that I didn't even realize my car had, was efficiently and quickly resolved.

Vehicle purchases have always been smooth and fairly quick. Service is always on time. 1

Excellent customer service and I was able to get a loaner car so I could take care of my personal errands while my car was being serviced.

Hugo was amazing He is efficient, communicative, and personable. Always a great experience at Capistrano Mazda.

The video of my car was very thorough and explained everything in a professional kind way. While there was no available car for me, Hugo was able to find a spot for my car to be finished in time for the ride that I had. He is always kind and informative!??

Professional, knowledgeable, and always go out the way to accommodate me and my vehicle. They always have an appointment that's fit to my schedule, no matter what day of the week.

All was excellent No A a a a a a a a a a a

AJ was outstanding. He was knowledgeable, a good communicator, and empathetic. I felt like he had our best interests in mind.

I had a great experience working with Otto Cedeno at Capistrano Mazda. Before I came in, Otto took the time to answer all my questions and sent me a video of the Mazda CX-50 Hybrid so I could get a better look at it. He also provided me with all the vehicle details, warranty information, and the CARFAX history report, so I had everything I needed to make an informed decision. Since it was close to the end of the month and the car was going to be reevaluated for a possible price reduction, his manager, Tom, agreed to honor the anticipated $500 reduction early, which I really appreciated. When I decided to see the car in person, Otto came in on his day off to meet with me. He was very patient while I test-drove the car, reviewed the pricing, and worked through the financing process. Otto was helpful, friendly, and never made me feel pressured or rushed. I ended up purchasing a certified pre-owned Mazda CX-50 Hybrid with fewer than 6,000 miles on it, and its first scheduled maintenance had already been completed. It had previously been used as a dealership loaner for only a couple of months, so it was basically still new. I originally thought I would only qualify for a 4.99% APR through SchoolsFirst because the car was considered used. However, the finance department worked with my credit union and was able to get me a 4.59% APR because it still qualified as a new vehicle for financing purposes. The entire experience went smoothly, and I drove away feeling confident, excited, and like I received a great deal. I absolutely love my Mazda CX-50 Hybrid! Thank you, Otto, Tom, and the finance team for going above and beyond and making this such a positive experience. I would definitely recommend Otto and Capistrano Mazda to anyone looking for a car!