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Thornhill Mitsubishi

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service !!!

Highly recommend this dealership and the service department for any service you may need

Great service !!!

Highly recommend this dealership and the service department for any service you may need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jaclyn Collins, we are very happy to have provided you with such a positive experience! We hope to see you soon!

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Service experience

Service departments for this dealer really needs to go the extra mile now and then to try to help someone instead of worrying about losing a dollar on tests or an inspection. My family just spent over $400.00 to bring the vehicle home and broke down 2 days later. Very disappointed.

Service experience

Service departments for this dealer really needs to go the extra mile now and then to try to help someone instead of worrying about losing a dollar on tests or an inspection. My family just spent over $400.00 to bring the vehicle home and broke down 2 days later. Very disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Joshua Dodrill, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (304) 855-4092 to speak to our manager Don directly. Thank you!

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Horrible

It?s Been almost a year now that my two rims have been on ?back order.? One is possibly even hurting my new tires, and they both need replaced under my warranty. I feel in danger driving myself and my daughter because the inside of a rim is bent so badly that at 50 mph it begins to feel off balance. I don?t know what to do at this point. I want to trade my vehicle in because of this entire situation. Nobody understands the extended tire and wheel or paint coverage warranties that are being sold because you can?t answer my questions, or correct them. I paid 800$ or more for a warranty then hauled off and had to fork another 700$+ for a new wheel that should have been covered and waiting on two new rims for almost a year now! It?s a horrible experience for me and needs corrected ASAP! I?m highly upset with all of this situation! Not enough bad things can be said about my experience with the warranty deal or the rims not ever being available!

Horrible

It?s Been almost a year now that my two rims have been on ?back order.? One is possibly even hurting my new tires, and they both need replaced under my warranty. I feel in danger driving myself and my daughter because the inside of a rim is bent so badly that at 50 mph it begins to feel off balance. I don?t know what to do at this point. I want to trade my vehicle in because of this entire situation. Nobody understands the extended tire and wheel or paint coverage warranties that are being sold because you can?t answer my questions, or correct them. I paid 800$ or more for a warranty then hauled off and had to fork another 700$+ for a new wheel that should have been covered and waiting on two new rims for almost a year now! It?s a horrible experience for me and needs corrected ASAP! I?m highly upset with all of this situation! Not enough bad things can be said about my experience with the warranty deal or the rims not ever being available!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

N/a, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Can you please provide us your information so we can better assist you and work to correct these issue? Please contact George Haydu 304-855-1400. Thank you.

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Customer

Pleased with the service and the wait time. They are very accommodating and always work me in after I get off work. The service personnel are always friendly and very helpful.

Customer

Pleased with the service and the wait time. They are very accommodating and always work me in after I get off work. The service personnel are always friendly and very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Ramona Cregger! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

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David NOe

Was treated wonderfully. Dave Noe was knowledgeable, showed an interest in making a deal that was affordable to me as a Senior on a fixed income.

David NOe

Was treated wonderfully. Dave Noe was knowledgeable, showed an interest in making a deal that was affordable to me as a Senior on a fixed income.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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