Worst experience ever. They gave OTD price and then upped it $800 when time to sign papers. We walked. They called us to ‘make it right’ promises to fill... the tank, and have a Yukon loaner while they fixed some interior issues following Monday. Didn’t fill tank until asking 3 times, gave us a tiny loaner car that smelt like cat and vomit-had to drive with windows down gagging. When they called because it was finished, it wasn’t, and I wasn’t getting back in smelly car, they offered no help or a different car when I asked for both, so I had to call for a friend to come pick me up. It was a JOKE. I was nice and civil but very clear that I’d never be stepping in a Patterson establishment ever again. I’m still disgusted.
I was looking for a used truck contacted the dealership and immediately was told the truck was already sold days later the truck was still on the market... to these day the truck is still In the market can't say much about service didn't get that far.
In the market for a RAM. Got on the RAM website and put in what I was looking for and it guided me here. Called them up told them the vehicle I was looking... for and it was pulled to the front ready to test drive upon my arrival. Once back at the dealership the finance process was the smoothest experience Ive ever had. I would highly recommend this dealership. From Justin the sales person through finance and delivery. All were professional friendly and made me feel like they were there for me and truly wanted my business. I've. Went to the large dealerships and feel that the smaller ones are so much better. Much more pleasurable experience. Thank you!
I had an excellent positive experience buying this truck from patterson in Kilgore. They waited for me to get off from work . They had the truck ready... to test drive. Found me a low interest rate with a low down payment and low monthly payments . Got me out of there promptly . And this all happens on a Friday evening. I drove my truck home that evening. No hassle no mess and only pleasant surprises. The staff at patterson Was very pleasant and courteous. Very professional and they had a great sense of humor. I am already recommending them to everyone I encounter. Thanks Patterson of kilgore.