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Clay Cooley Nissan Irving

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (147 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award

Inventory

See all 24 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2024.
Our team at Clay Cooley Nissan in Irving welcomes you. We’re eager to help customers across Dallas, Garland, Grand Prairie, Rowlett, Addison, and other surrounding cities. We value customers like family, creating the ideal buying experience and providing the Clay Cooley Family Guarantee Program so you can buy with assurance. At Clay Cooley Nissan, we believe you deserve a car you love at a price you can afford. Our vast selection of new Nissan cars, trucks, and SUVs, as well as a healthy used vehicle inventory, provide you with options for your unique needs.
Shop Me First Shop Me Last - Either Way Come See Clay

Service center

Phone number (888) 864-5061

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Clay Cooley Nissan Irving from DealerRater.

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I took my car for ac service and did not fix the problem

I took my car for ac service and did not fix the problem instead they replaced parts that were properly good and the reason was it low on Freon and will not do anything to correct the problem they will not do anything to fix the problem

I took my car for ac service and did not fix the problem

I took my car for ac service and did not fix the problem instead they replaced parts that were properly good and the reason was it low on Freon and will not do anything to correct the problem they will not do anything to fix the problem

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I really recommend you guys to go visit jacob,Tomm

I love the experience we had with Tommy and Jacob EsCamilla help us out a lot I appreciate that I really recommend to go with them they answer all the questions we had it was my daughter first car and we really liked thanks to them a lot

I really recommend you guys to go visit jacob,Tomm

I love the experience we had with Tommy and Jacob EsCamilla help us out a lot I appreciate that I really recommend to go with them they answer all the questions we had it was my daughter first car and we really liked thanks to them a lot

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Reynel Mondragon, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan Irving. We can't wait to see you again, have a great day.

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Highly recommend !

The dealership was very nice and easy to find The staff was very friendly!! I would recommend Clay Cooley of Irvinto all And family and friends. Thanks Lance Jenkins for your professional service.

Highly recommend !

The dealership was very nice and easy to find The staff was very friendly!! I would recommend Clay Cooley of Irvinto all And family and friends. Thanks Lance Jenkins for your professional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Dana Narcisse, we are so pleased you enjoyed your visit to Clay Cooley Nissan Irving! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan Irving!

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Go See Jillian and Sisi!

Jillian and Sisi were excellent to work with. I drove three hours to go and see if I could purchase a car. They made my trip worth the drive. I got exactly what I wanted.

Go See Jillian and Sisi!

Jillian and Sisi were excellent to work with. I drove three hours to go and see if I could purchase a car. They made my trip worth the drive. I got exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dana, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

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Cool sales people, lame service dept

Sales team is cool. The service dept is TRASH. Location is only 5 minutes from my house, thats why I would take both my Maxima & the new Altima I purchased from them there. The service dept is rude & lazy. I never waited that long just to pay a service bill, if I known they were going to take that long I would've made in appointment to pay

Cool sales people, lame service dept

Sales team is cool. The service dept is TRASH. Location is only 5 minutes from my house, thats why I would take both my Maxima & the new Altima I purchased from them there. The service dept is rude & lazy. I never waited that long just to pay a service bill, if I known they were going to take that long I would've made in appointment to pay

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

G. Torres, it's upsetting to hear that your experience was anything but stellar. We'd like the opportunity to turn your experience around. Please reach out to us at (972) 554-2200 at your earliest convenience to discuss how we can turn this experience into a positive one.

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Incredible Experience!!!!! Incredible people!!!!!

Sisi and Jillian were incredible! Go see them! I was absolutely amazed at the care and professionalism we received. I definitely recommend them to anyone!

Incredible Experience!!!!! Incredible people!!!!!

Sisi and Jillian were incredible! Go see them! I was absolutely amazed at the care and professionalism we received. I definitely recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Browndana439@gmail.com, thank you for taking the time to leave a review for us at Clay Cooley Nissan Irving. We're happy we could meet your expectations! We're looking forward to your next visit with us!

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Sales team Played games

Terrible, we were trying to deal on a Rogue Platinum and two sales guys worked with us. One would quote a deal, leave, and the other would come to talk to us with a different deal. They played games with us by making us wait and wait and then each one would quote a different deal. They called themselves working as a team. Worst experience we have ever had trying to buy a new car. Their game playing caused us to go to Honda. We bought a Honda CRV Touring when we could have been driving out with a Rogue Platinum. The game-playing sales team played us as fools, but we fooled them and left--never to return. This happened around March 2022.

Sales team Played games

Terrible, we were trying to deal on a Rogue Platinum and two sales guys worked with us. One would quote a deal, leave, and the other would come to talk to us with a different deal. They played games with us by making us wait and wait and then each one would quote a different deal. They called themselves working as a team. Worst experience we have ever had trying to buy a new car. Their game playing caused us to go to Honda. We bought a Honda CRV Touring when we could have been driving out with a Rogue Platinum. The game-playing sales team played us as fools, but we fooled them and left--never to return. This happened around March 2022.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Clay Cooley Nissan Irving. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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Horrible dealership

Buyer beware, things get lost in translation with this group of salesman. Will lie to the extent to get a sale. Do not recommend Clay Cooley of Nissan of Irving. Also, the manager is horrible.

Horrible dealership

Buyer beware, things get lost in translation with this group of salesman. Will lie to the extent to get a sale. Do not recommend Clay Cooley of Nissan of Irving. Also, the manager is horrible.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are disappointed to learn of your experience here at Clay Cooley Nissan Irving, but will take this opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (972) 554-2200 to discuss this further.

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Salesman- Jenkins

Great dealership to purchase a car Mr Jenkins, was so patient. Lance, answered all the questions we had, very knowledgeable and respectful. Will return for the purchase most definitely.

Salesman- Jenkins

Great dealership to purchase a car Mr Jenkins, was so patient. Lance, answered all the questions we had, very knowledgeable and respectful. Will return for the purchase most definitely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Gigi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon!

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Not a trustful dealer

Dont buy from this dealer , tricked me, raise the price 3000 , stole from me. They are stealers. Be carful. DO NOT BUY. DO NOT BUY. DO NOT BUY

Not a trustful dealer

Dont buy from this dealer , tricked me, raise the price 3000 , stole from me. They are stealers. Be carful. DO NOT BUY. DO NOT BUY. DO NOT BUY

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (972) 554-2200 to speak to our manager directly.

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