Legacy Ford Lincoln

3.0 out of 5 3.0
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service Closed

Legacy Ford Lincoln Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2016

Have you ever felt pressured into spending more than you had planned? That's usually the result of a sales person trying

...

to make a fat commission, and it's something you'll never experience at Legacy. Compensation here isn't affected by how much you spend, which means you can relax while you shop and trust the information we provide. This model is designed to empower you to make smart buying decisions. How refreshing. Let us help find the right car for you. Call us today at 855-400-2374.

"New, Used, Service, and Repair. Legacy. Refreshing."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.0 out of 5 3.0
11 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 26, 2019

    Traveling from Fla to Somerset Ky driving our Ford F150, just outside Corbin our Water pump failed. It took 2 1/2 he's for AAA to come haul our truck... 2 miles to Legacy Ford. Near closing time Shawn McCoy took our information, arranged for Enterprise to pick us up, rent a car, and check on our warrenty. Then after closing he took me to where I left my trailer, brought it to the dealership where it would be safer. He kept me posted about repairs and notified me when it was ready. Shawn turned a bad situation into something bearable. Thanks, Don Morgan

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    I stopped with no intention what so ever of buying the car I bought. I was just driving the lot during a thunderstorm, when a Salesperson,Chris came to... the window of my vehicle, it’s poring the rain and he is dead set on knowing what I’m looking for and the info. I do have to say I appreciated the dedication and customer service. Drove out that day with a great car and saved a lot of money from where I had been shopping. The closing process was as quick as could be expected and very experienced finance person. Could not be more happy with a car buying experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 7, 2018

    Loved taking our vehicles for service when Ra'Nae worked there. However, we no longer take our vehicles there bc she's no longer there. I can't say I blame... her for leaving. I witnessed her being treated disrespectful on a few different occasions!!!

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    3.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Melissa. We pride ourselves on building relationships with our customers, so your review is particularly disappointing. While it's not unusual for... our customers to form special bonds with individuals, we work as a team that doesn't tolerate disrespect. Thanks for drawing this to our attention so we can address civility in the workplace. Good luck to you, and please accept my apologies. We constantly strive to improve, and your feedback is crucial to our growth.

  • 1.0 out of 5
    October 18, 2017

    Looking at a used car, email correspondence over a couple days. That was October 10th, I got busy with work and sent an email on October 15th to confirm... availability of car and next steps in the process, today is October 18th and I have sent 2 additional emails since the 15th with no response to my emails, also by the time I'm off work and can call,the dealer is closed. Initially it was very quick response, wanted to get me to the dealer, etc. I am 7hours away and wanted to get everything squared away before I make the drive to KY. Confused and disappointed.

    2.0 out of 5
    Customer Service
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Believe me, we are here to do business. I regret that we dropped the ball, mostly because it caused you significant inconvenience. Our processes could... be improved, as you've pointed out, and I want to assure you we're working on it. I hope you were successful in your vehicle search. Please accept our sincere apologies.

  • 5.0 out of 5
    July 17, 2017

    I just bought a new Lincoln MKT from Legacy ford/Lincoln in Corbin, KY and I had the best experience. Ricky Frederick was wonderful. He was honest, kind,... and down to earth. He helped make this experience very smooth and well worth my time. The whole team worked to help make the best possible deal. I recommend this facility for your future purchase and ask for Ricky Frederick to help in the process.

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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the recommendation and for your business! We hope to see you periodically in our service department, or just to visit. We love f...amiliar faces! Thanks again!

  • 5.0 out of 5
    July 17, 2017

    I just bought a new Lincoln MKT from Legacy ford/Lincoln in Corbin, KY and I had the best experience. Ricky Frederick was wonderful. He was honest, kind,... and down to earth. He helped make this experience very smooth and well worth my time. The whole team worked to help make the best possible deal. I recommend this facility for your future purchase and ask for Ricky Frederick to help in the process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business! Please let us know how we can help. Providing excellent service after the sale is a top priority.

  • 4.0 out of 5
    July 5, 2017

    Satisfied business dealings with Legacy Ford in corbin

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Mr. Rapier, and thank you for your business. We value your recommendation. Please don't hesitate to reach out if we can h...elp in the future.

  • 5.0 out of 5
    June 30, 2017

    I gave Jacob the stock number of a new car . He brought me the car,after test driving it, it was just what I wanted. The other staff members were so nice... and answered my questions, and put me at ease about trading my old car in(10 years old)getting back to a car payment, and loving all the new features of my new car. Thanks to the staff of Legacy Ford in Corbin

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your business and recommendation are priceless! We appreciate you and your kind words. Please let us know how we can help. We're always at your servic...e!

  • 5.0 out of 5
    June 13, 2017

    I had my f150 service here they done great job renae was very helpful and friendly

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It's great that you and such a positive experience during a service visit. Thank you for your business and your kindness in leaving a thoughtful revie...w. Re'Nae will certainly appreciate it, as we all do! -Missy Reid, communications director

  • 5.0 out of 5
    June 10, 2017

    Dealing with Legacy Ford has been a pleasure, the entire staff was fast and efficient. They did not rush me in any way, answered all my questions with... knowledge of the product. I would recommend this dealer to anyone who is in the market for a new vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful to hear! You've described the experience that we strive to provide for every customer. Thank you for your business and for taking th...e time to leave us a review. Don't be a stranger! -Missy Reid, communications director

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