Davidson Ford of Clay

Reviews

4.5 out of 5 4.5
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 26, 2018

    You are not allowed to wait in there waiting room while your vehicle gets serviced. I don’t live in area. Had to walk around outside in the cold.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in ...further detail what exactly went wrong. Please reach out to us at (315) 870-7000 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

  • 3.0 out of 5
    September 25, 2018

    2017 Escape power lift gate not closing completely. Took it in 2 times left it all day got it back still not closing completely. Disappointing

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 30, 2018

    I have had my 1999 Mustang in the shop 4 times in the past 3 months for the car overheating. I’m very unhappy with the service - they never fixed... the problem - they even recommend extra service repairs. $1700.00 and now it’s the head gasket - they want $3500 plus tax - I feel as though I am being ripped off - very dissatisfied -

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pat, We are sorry to hear that you weren't happy with your experience in our service department. Customer Satisfaction is very important to ...us and our Customer Experience Manager, Katherine, would love to speak with you. Please feel free to reach out to her at Katherinemurray@davidsonautonet.com

  • 1.0 out of 5
    May 24, 2018

    I went in for a noise on my front drivers side front wheel suspecting a bearing. They said it was a bearing. They said it was the passenger side. When... I picked up the truck the noise was still there. They replaced the wrong bearing and wouldn't admit their mistake. Very bad customer service and my truck still has a bad bearing.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John, We are sorry to hear that you were not happy with your experience in our service department. Customer satisfaction is extremely important t...o us and our Customer Experience Manager, Katherine, would love to discuss your concerns with you. Please feel free to reach out to her at katherinemurray@davidsonautonet.com

  • 5.0 out of 5
    May 2, 2018

    Such great service. All so knowledgeable and friendly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Maryann, Thanks for the feedback! Customer satisfaction is extremely important to us and we are glad to hear you enjoyed your experience!

  • 5.0 out of 5
    April 27, 2018

    The switch to my windshield wipers went bad, they would not turn off. I called for an appointment, the nice lady at the other end of the phone said “Bring... it in, we’ll make sure it gets looked at first thing.” I dropped it off that evening, and they called me the next morning by 11:00 and said it was done. All warranty work, I just had to sign. Very happy!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David, We are happy to hear that you enjoyed your service experience at our store. Glad to hear your wipers are fixed. Thanks so much for the b...usiness!

  • 5.0 out of 5
    April 27, 2018

    The service I received was excellent. They kept me aware of the service being done to my vehicle and the service was completed timely.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Karen, Thanks for the feedback! We are glad to hear that you were happy with your experience in our service department and look forward to assis...ting you with your future service needs!

  • 5.0 out of 5
    April 20, 2018

    Vehicle was taken in quickly, Christine asked if I had any concerns, and then explained what would be done on the vehicle, including the cost. When the... service was completed, Christine explained what had been found and I paid and was on my way. Dealership has a nice waiting area

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Donna, We are glad to hear that you were happy with your experience with Christine in our service department. Thanks for the business!

  • 5.0 out of 5
    April 13, 2018

    Very efficient. Totally wait time while my vehicle was being repaired was short. I was able to get my vehicle in the same day I phoned.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Colleen, We are glad to hear that you were happy with your experience in our service department. Thanks for the business. We look forward to he...lping you with your future service needs!

  • 4.0 out of 5
    April 6, 2018

    Courteous, explain everything and was on time with vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Robert, Thanks for the feed back! We are glad to hear that you enjoyed your experience in our service department and appreciate your business!

View More Reviews