Davidson Ford of Clay

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
79 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 29, 2019

    Extended warranty on recently purchased vehicle with disappearing deductible if work completed at Davidson Ford. Within 5,000 miles had transmission fluid... leak, drove in to get fixed. No loaner vehicles available for a week. Later spoke to "service manager" and discussed dropping vehicle off to be looked at, dropped off vehicle, recieved a call - was told covered under warranty and part would be in tomorrow, got off the phone thinking it would be fixed tomorrow, was called back shortly thereafter and told "due to the strenuous relationship Davidson would not be working on my vehicle and it was ready to be picked up", have sent numerous emails regarding this instance and other issues with no response. Terrible experience.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 3, 2019

    i drove 1.5 hours to buy a car from Kevin. i had never bought a car and knew little about the process. kevin was amazing and walked me through every step.... he was kind, personable, honest, and a great guy to do business with. i would absolutely buy another car and work with these guys again! amazing service.

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello, thank you for taking the time to leave us your response to our Kevin's outstanding customer service! If you have any additional questions about... your new vehicle, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    October 26, 2018

    You are not allowed to wait in there waiting room while your vehicle gets serviced. I don’t live in area. Had to walk around outside in the cold.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Charles, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in furth...er detail what exactly went wrong. Please reach out to us at (315) 870-7000 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

  • 3.0 out of 5
    September 25, 2018

    2017 Escape power lift gate not closing completely. Took it in 2 times left it all day got it back still not closing completely. Disappointing

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    June 30, 2018

    I have had my 1999 Mustang in the shop 4 times in the past 3 months for the car overheating. I’m very unhappy with the service - they never fixed the problem... - they even recommend extra service repairs. $1700.00 and now it’s the head gasket - they want $3500 plus tax - I feel as though I am being ripped off - very dissatisfied -

    2.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Pat, We are sorry to hear that you weren't happy with your experience in our service department. Customer Satisfaction is very important to us an...d our Customer Experience Manager, Katherine, would love to speak with you. Please feel free to reach out to her at Katherinemurray@davidsonautonet.com

  • 1.0 out of 5
    May 24, 2018

    I went in for a noise on my front drivers side front wheel suspecting a bearing. They said it was a bearing. They said it was the passenger side. When... I picked up the truck the noise was still there. They replaced the wrong bearing and wouldn't admit their mistake. Very bad customer service and my truck still has a bad bearing.

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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi John, We are sorry to hear that you were not happy with your experience in our service department. Customer satisfaction is extremely important t...o us and our Customer Experience Manager, Katherine, would love to discuss your concerns with you. Please feel free to reach out to her at katherinemurray@davidsonautonet.com

  • 5.0 out of 5
    May 2, 2018

    Such great service. All so knowledgeable and friendly.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Maryann, Thanks for the feedback! Customer satisfaction is extremely important to us and we are glad to hear you enjoyed your experience!

  • 5.0 out of 5
    April 27, 2018

    The switch to my windshield wipers went bad, they would not turn off. I called for an appointment, the nice lady at the other end of the phone said “Bring... it in, we’ll make sure it gets looked at first thing.” I dropped it off that evening, and they called me the next morning by 11:00 and said it was done. All warranty work, I just had to sign. Very happy!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi David, We are happy to hear that you enjoyed your service experience at our store. Glad to hear your wipers are fixed. Thanks so much for the b...usiness!

  • 5.0 out of 5
    April 27, 2018

    The service I received was excellent. They kept me aware of the service being done to my vehicle and the service was completed timely.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Karen, Thanks for the feedback! We are glad to hear that you were happy with your experience in our service department and look forward to assis...ting you with your future service needs!

  • 5.0 out of 5
    April 20, 2018

    Vehicle was taken in quickly, Christine asked if I had any concerns, and then explained what would be done on the vehicle, including the cost. When the... service was completed, Christine explained what had been found and I paid and was on my way. Dealership has a nice waiting area

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Donna, We are glad to hear that you were happy with your experience with Christine in our service department. Thanks for the business!

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