Tesla Motors Jacksonville

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  • 1.0 out of 5
    September 28, 2017

    I’ve had a tesla for almost a year. It had several problems that where fixed. Yesterday my rear tire was punctured with an object on the road. I called... Tesla roadside and my car was transported to the service center. I called early to make sure I had my car back on the same day Unfortunately there where NO spare tire or inventory tires in stock. Then there where NO tesla loaners cars. For a 100k+ vehicle that doesn’t come with a spare tire the support is ridiculous and unacceptable. I’m left without a car for a problem that could be resolved in 5 minutes with a spare tire. I had a full day a Patients to see at different hospitals and had to cancel on them because I had no reliable transportation. I called management and I’m still waiting for a call back. I love the car, but I’m done with customer service. Last tesla I will buy.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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