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Tesla Motors Jacksonville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (4 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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RUDE!

The rude service begins after you buy the car. Tempted to forfiet my $250 and go our separate ways!! It looks like alot of others have had similar experiences.

RUDE!

The rude service begins after you buy the car. Tempted to forfiet my $250 and go our separate ways!! It looks like alot of others have had similar experiences.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Personal and Direct

I was not impressed with my experience. My personal impression was that "Tesla" views the NE Fl. market as a sub-Standard overall area that their best efforts to establish were not necessary.

Personal and Direct

I was not impressed with my experience. My personal impression was that "Tesla" views the NE Fl. market as a sub-Standard overall area that their best efforts to establish were not necessary.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Tesla doesn’t care about you

You can not get parts with emailing them. I have done so twice and still have not received a call or email back. My Model S has been not drivable for over a week and nodoy at Tesla cares.

Tesla doesn’t care about you

You can not get parts with emailing them. I have done so twice and still have not received a call or email back. My Model S has been not drivable for over a week and nodoy at Tesla cares.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Poor service

I?ve had a tesla for almost a year. It had several problems that where fixed. Yesterday my rear tire was punctured with an object on the road. I called Tesla roadside and my car was transported to the service center. I called early to make sure I had my car back on the same day Unfortunately there where NO spare tire or inventory tires in stock. Then there where NO tesla loaners cars. For a 100k+ vehicle that doesn?t come with a spare tire the support is ridiculous and unacceptable. I?m left without a car for a problem that could be resolved in 5 minutes with a spare tire. I had a full day a Patients to see at different hospitals and had to cancel on them because I had no reliable transportation. I called management and I?m still waiting for a call back. I love the car, but I?m done with customer service. Last tesla I will buy.

Poor service

I?ve had a tesla for almost a year. It had several problems that where fixed. Yesterday my rear tire was punctured with an object on the road. I called Tesla roadside and my car was transported to the service center. I called early to make sure I had my car back on the same day Unfortunately there where NO spare tire or inventory tires in stock. Then there where NO tesla loaners cars. For a 100k+ vehicle that doesn?t come with a spare tire the support is ridiculous and unacceptable. I?m left without a car for a problem that could be resolved in 5 minutes with a spare tire. I had a full day a Patients to see at different hospitals and had to cancel on them because I had no reliable transportation. I called management and I?m still waiting for a call back. I love the car, but I?m done with customer service. Last tesla I will buy.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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