Modesto Subaru

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 15, 2019

    I went in for my 18,000 mile oil change and to take care of a "recall" related to the fuel gauge. The dealership is clean, provide water/coffee and doughnuts.... The person in charge of checking me in was able to modify what was done first (i.e. My appointment was at twelve and the recall issue could not be done until people returned from lunch. She was able to send my car to get the oil change first to expedite the process). They were able to get a shuttle to drop me off at Sizzler so I could eat and do some light shopping while my car was being worked on. I felt that they were willing to meet my needs and answer any concerns/questions I had.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Pauline, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive revie...w. If you have any additional questions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    July 19, 2019

    Funny getting an email asking to do a review, after the last review of the dealership being negative. The day of buying the car was easy. The week fallowing.... xxxx. Lack of communication on the dealer ships part. They dropped the ball big time. Lost my information. Had to keep resending it. Had to take time off from work, to fix the dealers mistake. Now the car is 18 months old, less then 12,000 miles and an oil consumption test. The dealer dropped the ball on how it goes down for the test. Then trying to say we can?t miss our service. We make ever six months, being the car does not make the 6000 mile mark in 6 months. Now to top it off the head unit is starting to act up. No back up camera, phone won?t sink, via Bluetooth or the patch cord. I have told family and friends not to get a Subaru or to deal with Modesto Subaru. I feel this Crosstrek will not last 10 years, I feel I will be lucky if it last 4 years. Don?t by a Subaru, don?t buy from Modesto Subaru.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Christopher, we are so disappointed to learn of this situation you have described. We want to regain your trust and your business so please reach out ...to our Service Manager, Carl Hansen at chansen@modestosubaru.com or 209-846-8502 We will work with you to resolve this matter to your satisfaction.

  • 5.0 out of 5
    June 10, 2019

    We have 5 Subaru's in our family Everything was great

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Judy, thank you so much for your positive comments about Modesto Subaru! We hope you have a great day!

  • 5.0 out of 5
    June 7, 2019

    Out of 3 Subaru dealers in the area they were easy to work with and I had a great experience. Carlos is a great salesman that didn?t push anything or pressure... me. Would deal with him and Modesto Subaru again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear Carlos was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best w...ishes, Modesto Subaru

  • 5.0 out of 5
    May 27, 2019

    We have a full service warranty. Modesto Subaru went over and above. They had the vehicle towed to their facility. Since we only have the single car... they arranged for a loaner until they could get the part and install it. Everything went just as smoothly as possible. Would we recommend Modesto Subaru; you bet.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Robert, thank you for your kind words! We're happy we could help. If you ever need anything else from us, please feel free to give us a call or stop b...y. Have an awesome day!

  • 5.0 out of 5
    April 18, 2019

    Modesto Subaru is a five star dealer. I buy my Subaru's and take them to Modesto for service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Luann, thank you so much for your positive comments about Modesto Subaru! Please let us know if there is anything else we can do for you; we are mo...re than happy to help!

  • 5.0 out of 5
    April 9, 2019

    Nick did a wonderful job of keeping me aware of what was going on with the repair of my car. The staff is aways friendly and professional during my interactions... with them.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're so glad that Nick provided such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care.

  • 5.0 out of 5
    March 4, 2019

    There was no pressure from the Sales group. We worked on a mutual agreement that was satisfactory. The personnel are friendly and helpful.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of ser...vice to you again in the future. Best wishes, Modesto Subaru

  • 4.0 out of 5
    December 29, 2018

    Great buying experience. The only reason they didn't get 5s all the way across is because the cars are so computer controlled that it took a long time... to get all of the instructions. Other than that, great experience. Sales person was very helpful and extremely knowledgeable about all of the features and systems.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for taking the time to leave feedback. If you have any further questions, please give us a call. We're always happy to help!

  • 5.0 out of 5
    October 8, 2018

    Found the car on Friday. Saturday I flew into Sacramento. Brenda picked me up, drove 2hrs back to Modesto. A couple hours later I was on my way. Modesto... Subaru did a GREAT job.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy we could provide you with a positive car buying experience! We do hope we can be of assistance again in the future. Take care!

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