Mac Haik Madison Chevrolet

I had a scheduled appointment for an oil change on my car. I arrived on time, but my car was not even taken to the mechanic for an hour. In all it took over 3 hours for my scheduled oil change. I spoke with other customers in the lobby and found they had spent nearly 4 hours waiting for their oil change. This is not acceptable. I was extremely disappointed with the service. I had no explanation of why it took so long other than a hasty accusation of it being difficult to get to all the filters in my car. I have a Buick, which is a General Motors vehicle. It should not be difficult for a General Motors mechanic to change the filters on my vehicle, and they left dark greasy handprints all over the hood of my white car. It should be common courtesy to either alert me at my arrival or to call before my appointment and tell me that they are having some kind of delay and allow me the decision to either endure the wait or reschedule. To me this is disrespectful.

I absolution love my sales rep Kristian. And is fantastic and very attentive and helpful.

Ray frierdich and darrell lashley were excellent at helping me find the vehicle i wanted, and making the purchasing process as easy as it can be.

Customer Service was awesome!!! Darius was courteous, professional, friendly, knowledgeable, and very helpful. Kudos to him and Mac Haik Chevrolet team, for I am a satisfied customer!!!!!!

Accurately Diagnose the issue, quickly resolve the issue, allow me to be on my way?to me that?s the elements of good service. Thank you!

I brought my truck in for the 100k mile service, no appointment was made and they fit me in right away and were happy to help. I had a cabin filter change, coolant flush, brake fluid flush, and transmission fluid flushed and changed. The staff were polite and seemed to enjoy working there. They went out of their way to make sure I was well taken care of. Also my truck is running great! The manager of the service department is doing a nice job at running things. I had my oil changed and new tires put on elsewhere a couple weeks ago but after the way I was treated, the atmosphere at the dealership, and the way my truck is running, I?ll have my oil changes and tire rotations done at Mak Haik Chevrolet from now on.

It was a pleasant experience , the Car salesman was very knowledgeable of the car was helpful with my decision

I want to thank Pat Phillips , Ray and Louis for being so good to me over the years buying trucks from y’all . They are the best dealership in and a round the Jackson Madison area . I want to invite anyone that looking for a new or use ride please come see Pat , Ray and Louis. They will make you feel like family at Mac Halk Chevrolet. I love my 2023 Z71 LT . They will treat you right and give you the best deal around please come see them .

Best customer service! Ijon will make sure you get the vehicle that you want.

VERY hard to speak to someone in the service department.