Federico Kia

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
150 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 1, 2019

    They were very friendly and happy to help! Let me bring the car home before we bought it. The whole process was easy as could be.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 30, 2019

    Doug was very knowleadgble about the car and the financing. He was also very patient with us. The entire experience was outstanding. Couldn't have been... better.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 22, 2019

    Doug Stoutner is wonderful and the rest of the team is friendly and efficient! This is our third purchase from this dealer and we will continue to go... here for future deals.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 16, 2019

    This was my first time buying a car at Federico and Brent was great to work with. No pressure during the sales pitch, just good information about the car... and good price point. The buying and financing process was really fast and efficient.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    July 29, 2019

    I bought a 2015 Toyota Camry from Federico Kia about a month ago. Only to find out The day I bought it that it has a leak in the floorboard every time... it rains!! I called the dealership about this problem. The service guy told me that they had an outside company come in for water leaks. Though he did not offered to make an appointment for me I just figured he was going to call back because he had mentioned that the company only comes on certain dates. Nope! He did not call back I waited two weeks before calling them back. Only to get a lady on the phone this time that sounded like she knew nothing about vehicles. She mentioned nothing about this outside company that handles their water leaks. And made an appointment for me right away. So I went in to get my car looked at last week. Not to mention this was my only day off I live almost 2 hours away and I have a nine-year-old with severe disabilities. They looked in my car, and after about an hour they came into the waiting area and told me that they could not find a leak that they ran water over it and ran it through the car wash and it did not leak. And said that there was a tube miss placed that could have caused something to leak. Which sounded like a load of crap to me! So we left after only an hour of being there. Well what do you know it’s a couple of days later and it’s raining where I live and my car floorboard is leaking again! So I’ve called the dealership again only to get the lady that sounded like she knew nothing. I asked for a certain person and she said she would let him know, this was earlier today in the morning. I still have not heard anything back from the man that I requested to talk to, and it is almost 4 o’clock in the afternoon. To say the least I do not recommend Federico Kia for any vehicle purchases!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 27, 2019

    Competitive price with timely and knowledgeable, friendly workers. Multipoint check of car. Thanks for the great service. I will return for my next oil... change and tire rotation.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    July 10, 2019

    Customer check in area is subpar to most dealers. However hats off to Kia making good on warranty replacement of short block and free car rental for 7... weeks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 9, 2019

    By far the easiest and least complicated new car purchase I've ever had. Salesman was great. Very informed and finance dept was fast , efficient and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 18, 2019

    Purchase process quick, fast, and easy. In and out in an hour from test drive to driving away in my new used car. Great team to work with.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 28, 2019

    This is the second car I’ve bought from this dealership. After searching in St. Louis, with poor customer service, we arrived at Federico, and Perry exceeded... our expectation! Perry was easy to work with, answering all of our questions, without being pushy. The staff here, including the service department is why I felt loyal, returning for another purchase. Give Perry a call-tell him I sent you!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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