DELLA Mazda

Stephanie in the service dept. is so awesome. she is so nice and really goes above and beyond. She is the main reason i keep returning

I loved doing business with them. I would buy a car there again! They treated me like a valued customer from the minute that I walked in the door. They... were honest, informative and didn't play games. I bought a car that I love and is perfect for me on my first visit after dealing with some of their competition. I am happy!

..again brought my CX-5 in for routine serving. and once again a first rate experience! booking the appointment was a breeze. was greeted when I arrived.... the service manager check in later with an update and full explanation. the work was the usual high quality. all in all, very pleased. and will continue bring my car to Della.

This was done quickly and done right. The staff is really nice and pleasant. Stephanie was excellent.

Excellent service and very satisfied with our sales representative.

Great place to deal with from the sales people to the service staff.

My wife and I had a great experience buying our Mazda CX-5 Grand Touring from D'Ella Mazda in Queensbury. We called the dealership on a recent Saturday... and spoke with Marissa. We wanted to get some preliminary information on the CX-5 shown in their online inventory. We drove up later that day, intending just to look. (We've owned a Rav 4 and CR-V since last owning a Mazda) Our salesperson, Marissa, was pleasant, professional and very helpful. We took one on a test drive (both very impressed!) and when we returned to the lot 20 minutes later, our trade-in had been assessed. The purchase price, trade-in and loan information were ready for us on a single, clearly written, easy to understand sheet. We liked the car so much, we decided to buy one "on the spot." The specific trim version and color we wanted had just arrived and would be ready Monday. It was prepped and waiting for us at the set time. Again, everything went smoothly as we completed the purchase. Marissa had all the paperwork ready for us, so it went relatively quickly. The entire process was relaxed and absolutely a no-pressure sales. She did a great job going through all the advanced features of the car with us, covering everything thoroughly. Post-purchase we are working on having a minor cosmetic flaw (not discovered on delivery) repaired. Marissa has been assisting with that also and co-ordinating the work with their Service Dept. We have been enjoying our new Mazda CX-5 immensely and would highly recommend both it and working with Marissa at D'Ella. Every team member I've met has been super friendly. Thanks Marissa, Dan, Rick and Stephanie! PS-All staff wear masks inside (and in the car during tutorial) and practice social distancing as much as possible during the transaction.

Kevin helped us through the selection and buying process for our used car. He was sincere, and made purchasing the car flawless. Dan also was great. They... gave us a great price on the car and on the trade in.

Excellent customer service from start to finish. I would definitely recommend this dealership.

The sales girl Marissa was not helpful at all. After the sale she handed me the keys and said let me know if you have any questions have a nice day.... I had to ask her to show us how to use the car features. Worst car dealer service I?ve ever had.