DELLA Mazda

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
45 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 2, 2019

    Needed my car serviced before heading to Florida. Everyone was friendly; service was quick and efficient; the projected cost of my service was higher than... the actual. The service manager actually cam to talk to me about the fact that I did not need a certain type of service for my car--this has never happened...usually, more is done "rather than less." I fully appreciated the honesty---would highly recommend this business.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Susan Mathews, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied wi...th your visit. If you are willing to give us another chance, please reach out to us at (518) 832-4400 to speak to our manager directly.

  • 5.0 out of 5
    September 18, 2019

    It took a little longer than I expected come up but that was not the dealerships fault. I had my car retouched for paint chips on the front hood. I was... fine because I had a wonderful loaner car.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    September 17, 2019

    top notch operation. excellent staff. very helpful during the buying process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Paul Kruger, thank you for your kind review; we are happy to pass along your comments to the team here at DELLA Mazda!

  • 5.0 out of 5
    August 10, 2019

    Facility is clean and modern. Staff is friendly and accommodating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Anne Garrity, thank you for your kind review; we are happy to pass along your comments to the team here at DELLA Mazda!

  • 5.0 out of 5
    June 5, 2019

    Got a great price on a very nice "new" car for my son who is graduating college. He loves it and the buying process was professionally handled and trouble... free :-)

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    May 17, 2019

    They will always have my business that?s guaranteed!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 2.0 out of 5
    April 20, 2019

    Bought a vehicle from here. Thought I was dealing with a good company. A wk later vehicle wouldn't start had to have it towed back. They did fix it however... they first tried to go through my warranty which was brand new, so they wasn't having that especially from a dealer who should not be selling vehicles that break down a wk later. Also my tire pressure light was on at time of purchase. I was reassured it was nothing major and they would fix once they got their machine fixed. Well that was before it broke down. I have called multiple times for them to adjust the tire pressure light. However they have not returned my call and this has been going on since February. When they say buyer beware I believe there referring to this company. Not a good business.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Im sure we will get to a resolution. Sorry for the experience thus far.

  • 5.0 out of 5
    April 13, 2019

    Friendly, great costumer service. Wouldn't go any where to service my Mazda.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Rose West, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    April 9, 2019

    A great place to have service done. Very thorough and clean. Very friendly associates explain everything

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Charles Farr, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    March 25, 2019

    ...sure a good place to have the Mazda serviced! Brought my CX 5 in for another round of serving. And once again it was a good, a very good, experience... from the start. Making an appointment convenient to me was effortless. They sent a nice email reminder. When I arrived the service rep greeted me by name. I waited in the very comfortable waiting area. The car was done and the work explained. The techs did a real nice job too. Very pleased and will continue to return.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bob Waite, we are glad we could help!

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