DELLA Mazda

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
72 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2020

    Stephanie in the service dept. is so awesome. she is so nice and really goes above and beyond. She is the main reason i keep returning

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Daniel Bowles, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    September 30, 2020

    I loved doing business with them. I would buy a car there again! They treated me like a valued customer from the minute that I walked in the door. They... were honest, informative and didn't play games. I bought a car that I love and is perfect for me on my first visit after dealing with some of their competition. I am happy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Cillar, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    September 29, 2020

    ..again brought my CX-5 in for routine serving. and once again a first rate experience! booking the appointment was a breeze. was greeted when I arrived.... the service manager check in later with an update and full explanation. the work was the usual high quality. all in all, very pleased. and will continue bring my car to Della.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    September 8, 2020

    This was done quickly and done right. The staff is really nice and pleasant. Stephanie was excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Caesar Alarcon, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    September 3, 2020

    Excellent service and very satisfied with our sales representative.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your positive review about your recent experience with us!

  • 5.0 out of 5
    September 1, 2020

    Great place to deal with from the sales people to the service staff.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Deborah Greenbaum, thank you so much for your positive comments about DELLA Mazda!

  • 5.0 out of 5
    September 1, 2020

    My wife and I had a great experience buying our Mazda CX-5 Grand Touring from D'Ella Mazda in Queensbury. We called the dealership on a recent Saturday... and spoke with Marissa. We wanted to get some preliminary information on the CX-5 shown in their online inventory. We drove up later that day, intending just to look. (We've owned a Rav 4 and CR-V since last owning a Mazda) Our salesperson, Marissa, was pleasant, professional and very helpful. We took one on a test drive (both very impressed!) and when we returned to the lot 20 minutes later, our trade-in had been assessed. The purchase price, trade-in and loan information were ready for us on a single, clearly written, easy to understand sheet. We liked the car so much, we decided to buy one "on the spot." The specific trim version and color we wanted had just arrived and would be ready Monday. It was prepped and waiting for us at the set time. Again, everything went smoothly as we completed the purchase. Marissa had all the paperwork ready for us, so it went relatively quickly. The entire process was relaxed and absolutely a no-pressure sales. She did a great job going through all the advanced features of the car with us, covering everything thoroughly. Post-purchase we are working on having a minor cosmetic flaw (not discovered on delivery) repaired. Marissa has been assisting with that also and co-ordinating the work with their Service Dept. We have been enjoying our new Mazda CX-5 immensely and would highly recommend both it and working with Marissa at D'Ella. Every team member I've met has been super friendly. Thanks Marissa, Dan, Rick and Stephanie! PS-All staff wear masks inside (and in the car during tutorial) and practice social distancing as much as possible during the transaction.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Hi Charles F, we are very happy to have provided you with such a positive experience!

  • 5.0 out of 5
    August 8, 2020

    Kevin helped us through the selection and buying process for our used car. He was sincere, and made purchasing the car flawless. Dan also was great. They... gave us a great price on the car and on the trade in.

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    Shopped for a used car
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    Dealer Response

    Karen Nevins, thank you for your kind review; we are happy to pass along your comments to the team here at DELLA Mazda!

  • 5.0 out of 5
    July 16, 2020

    Excellent customer service from start to finish. I would definitely recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 2.0 out of 5
    July 10, 2020

    The sales girl Marissa was not helpful at all. After the sale she handed me the keys and said let me know if you have any questions have a nice day.... I had to ask her to show us how to use the car features. Worst car dealer service I?ve ever had.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It seems there was some miscommunication between the sales consultant, your daughter and yourself. I apologize for the confusion. Please call me at ...518-793-3811 and I will turn this around. Anthony Della Bella

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