Moss BMW

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4.7
(297 reviews)
Visit Moss BMW
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–6:00pm
Tuesday 7:30am–6:00pm 9:00am–6:00pm
Wednesday 7:30am–6:00pm 9:00am–6:00pm
Thursday 7:30am–6:00pm 9:00am–6:00pm
Friday 7:30am–6:00pm 9:00am–5:00pm
Saturday 9:00am–1:00pm 9:00am–5:00pm
Sunday Closed Closed
New (855) 871-3330 (855) 871-3330
Used (855) 871-3541 (855) 871-3541
Service (337) 210-2732 (337) 210-2732

Inventory

See all 55 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2019.

Service center

Phone number (337) 210-2732

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
9:00am–1:00pm
Sunday
Closed

Reviews

4.7
(297 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

First time BMW owner.

First time BMW owner. Very happy with experience and purchase. Michelle, my sales person was awesome! Thank you!

5.0

We recently leased our fifth BMW from Moss. We have been...

We recently leased our fifth BMW from Moss. We have been clients of Michelle from the very beginning. She has personally gone above and beyond every time to make our experience one that keeps us coming back! She is so personable , professional, and easy to deal with! Each transition from one car to the next has been a stress free and exciting experience! Thank you, Michelle!!

5.0

Thank you Michelle for making the process of purchasing...

Thank you Michelle for making the process of purchasing my new X1 so wonderful. I love it!!

5.0

Great overall experience, service and knowledge of...

Great overall experience, service and knowledge of inventory ! Will be a returning customer and send family/friends in the future!

5.0

This is our third BMW through Moss Motors,I must...

This is our third BMW through Moss Motors, I must honestly say, the one main reason we’re return customers is because of Michelle Newland! She is hands down the best! Not o just during a sale, but through out the years as well, If We ever have any questions or concerns about our vehicle. most importantly she knows her facts on bmws!!

5.0

Great saleswoman! Michelle Newland provided excellent...

Great saleswoman! Michelle Newland provided excellent guidance with the buying process. Her knowledge helped me choose my perfect car. She made everything super easy AND fun. I LOVE my X3 (her name is Belle) and I LOVE everything about the buying process at Moss Motors.

1.0

ON 03/30/2021 MY CAR WAS INVOLVED IN AN ACCIDENT WHICH...

ON 03/30/2021 MY CAR WAS INVOLVED IN AN ACCIDENT WHICH LEAD MY CAR TO BE TOWED AWAY TO THE BODY SHOP 1ST BECAUSE MOSS BMW IN LAFAYETTE LA SERVICE NEEDED MORE TIME TO GET IN. ADVISOR DOUGLAS BOUTTE WORST MAN EVER, NO UNDERSTANDING AND FALSELY TOLD ME LIES AFTER MY CAR STILL HASN'T BEEN FIXED. KEPT MY CAR OVER 30 DAYS NO COMMUNICATIONS, AFTER SPEAKING WITH MANY DIFFERENT CO-WORKERS WHO UNDERSTOOD BUT YET STILL DEALING WITH DOUG, SMH THEN CHARGES ME $2539.28 CLAIMING MAINTENANCE WORK, MORE LIES BECAUSE IT WAS FROM CAR ACCIDENT WHICH HE NOW STATES WE NEVER TOLD HIM THE CAR WAS IN, HALF xxx FIXED MY CAR . WE PICK UP AND PARK IT I WORKED AND TRAVEL COME HOME TO A FLAT TIRE AND SAME DAMAGE RIM THAT WAS NEVER REPLACED. CALL ,CALLED AND CALL, HE LEAVES A MESSAGES AFTER HOURS STATING WHAT DO I WANT ,..... A NEW RIM & TIRE .... HOW MUCH LONGER WILL IT TAKE AND YET HE HANG UP ON ME ... I'VE CALLED BACK LEFT MESSAGE FOR SUPERVISOR STILL WAITING ON THAT CALL. FIX MY CAR SO I CAN LEAVE AND NEVER RETURN TO THIS COMPANY FOR SERVICES OR SALES..... SO DISRESPECTFUL, AND RUDE AND EXPECT YOU NOT TO GET UPSET.... CALL THE ATTORNEY - FIX AND GIVE ME MY CAR.... WAITING FOR PAYMENT WHEN YOU DIDN'T DO THE JOB.....PAYMENT WILL BE MADE WHEN SERVICES IS DONE AND NEVER RETURNING AGAIN. KEVIN & AMANDA GREAT FOLKS TO SPEAK TOO. DOUGLAS BOUTTE- LIER AND HOLDS YOUR CAR FOR ADS SERVICES WITH NO SERVICES .... STARTING TO FEEL HIM BEING RACIST.... YES US TOO CAN AFFORD BMW'S...

5.0

This is my 3rd purchase from this dealer and fantastic...

This is my 3rd purchase from this dealer and fantastic sales rep, Michelle! I’m definitely a fan!

5.0

This is my 2nd purchase with Moss BMW. My salesperson was...

This is my 2nd purchase with Moss BMW. My salesperson was Michelle Newland and she made me feel like I was her only priority! She is energetic and committed to her customers! Thank you girl!!

5.0

I purchased my second BMW from Michelle Newland today and...

I purchased my second BMW from Michelle Newland today and I will never buy another vehicle from anyone but her. Buying a car can be stressful especially if you are a woman and she makes you feel totally at ease through the entire process. I trust her completely and consider her family. I know she has my best interest in mind and she makes sure I am getting the best deal. There is no pressure or stress, she is upfront, honest and genuine. I truly felt like a valued customer and left the dealership on cloud nine! I got my dream car and I owe it all to Michelle!!! She worked so hard to make my dream come true!!!

Read all 297 reviews