Mercedes-Benz of McKinney

All that I wanted. Service Advisor Moe Sadeq was excellent. Kept me informed on a timely basis. Made me feel like a revered customer. Was a seamless experience.

My G550 appears to run fine now based on the 11 mile trip home.

Very helpful sales person. No hassles. No pressure. Same comments for Finance, all others.

I reached out about a vehicle. Spoke with a gentleman in sales and got a call from someone else who asked me to send some info. I did and waited for a... response. I received notifications that my credit was ran but waited hours for a call that actually came from their customer service asking how my experience was...... I never received a call. I ended up reaching out to another dealership. I get a call back hours later asking if I sent the information requested. I told him I sent it and that I have been waiting for a call and called another dealership. He was like okay that’s fine no problem....... So you not even going to ask if I purchased anything, you are not going to apologize that it took your customer service sending an email to the manager for me to get a call back. I understand I don’t have an 800 credit score and I can’t put down $5000 on a car but if they didn’t want to do business with me just say that. Don’t drag your feet with me and I made it clear that I needed to get moving on this quickly as possible because of my situation. It’s rude and disrespectful. This is why I hate dealerships and have kept my car for 9 years.

I had an emergency situation that required a visit to Mercedes of McKinney Texas. They treated me as if I was a local customer and took care of me and... my issue with professionalism!! I truly appreciate their support.

Appointment for loan car was easy. My service Tech Gabe always listens and fixes my issues, no matter how small. Customer service is always outstanding.

Fred the Service Manager did a top notch job on processing and overseeing my service experience.

Sam Shamshiri was excellent to work with. I reviewed the car online and was not able to shop physically because of a handicap charge. He took the time... out to drive the vehicle to my residence and made it very easy for me to complete the formalities of the sale. Ermin Komic from finance was just as friendly and informative. Will definitely drive the distance for service and perhaps a second vehicle!

Mrs Jamie Khan is one the best advisors, she goes beyond and above service.

Have bought my last two cars here from Jeff Houston. I have bought a couple dozen cars over the years and Jeff is the best sales rep with whom I have... ever dealt. The only reason I did not give them 5 stars is because Jeff’s boss, Doug, is your typical high pressure sales guy who wants to play the typical negotiating game all buyers wish to avoid. I would never have bought any car from him. He was the only stain on a nice experience.