Mercedes-Benz of McKinney

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Sales
Service Closed

Mercedes-Benz of McKinney Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 AM

Wednesday

7:00 AM - 7:00 AM

Thursday

7:00 AM - 7:00 AM

Friday

7:00 AM - 7:00 AM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2016

Mercedes-Benz of McKinney is a Premier Sonic Automotive Dealership. We are one of the best places in America to shop for

...

a car. We treat our Guest the way they want to be treated. Our Guest lead the buying process and we help you choose the right car.

"Indulge yourself in an experience worthy of Mercedes-Benz."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
162 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 7, 2018

    All that I wanted. Service Advisor Moe Sadeq was excellent. Kept me informed on a timely basis. Made me feel like a revered customer. Was a seamless experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 6, 2018

    My G550 appears to run fine now based on the 11 mile trip home.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 16, 2018

    Very helpful sales person. No hassles. No pressure. Same comments for Finance, all others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shekar Rao, thanks for your praise and kind comments about our team.

  • 1.0 out of 5
    December 4, 2018

    I reached out about a vehicle. Spoke with a gentleman in sales and got a call from someone else who asked me to send some info. I did and waited for a... response. I received notifications that my credit was ran but waited hours for a call that actually came from their customer service asking how my experience was...... I never received a call. I ended up reaching out to another dealership. I get a call back hours later asking if I sent the information requested. I told him I sent it and that I have been waiting for a call and called another dealership. He was like okay that’s fine no problem....... So you not even going to ask if I purchased anything, you are not going to apologize that it took your customer service sending an email to the manager for me to get a call back. I understand I don’t have an 800 credit score and I can’t put down $5000 on a car but if they didn’t want to do business with me just say that. Don’t drag your feet with me and I made it clear that I needed to get moving on this quickly as possible because of my situation. It’s rude and disrespectful. This is why I hate dealerships and have kept my car for 9 years.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kesha, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We regret that you weren't satisfied with... your experience. We hope you will give us another chance. Please call us at (844) 857-7991 so we can work towards a solution. Thank you and have a great day

  • 5.0 out of 5
    December 3, 2018

    I had an emergency situation that required a visit to Mercedes of McKinney Texas. They treated me as if I was a local customer and took care of me and... my issue with professionalism!! I truly appreciate their support.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi R. Robles, thank you so much for your positive comments about Mercedes-Benz of McKinney! We hope to be of service to you again in the future. Best... wishes, Mercedes-Benz of McKinney

  • 5.0 out of 5
    November 27, 2018

    Appointment for loan car was easy. My service Tech Gabe always listens and fixes my issues, no matter how small. Customer service is always outstanding.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jami Derzapf, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of McKinney! We are always mo...re than happy to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    November 20, 2018

    Fred the Service Manager did a top notch job on processing and overseeing my service experience.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Steven Norton, thank you so much for your positive comments about Mercedes-Benz of McKinney! We hope to be of service to you again in the future. ...Best wishes, Mercedes-Benz of McKinney

  • 5.0 out of 5
    November 17, 2018

    Sam Shamshiri was excellent to work with. I reviewed the car online and was not able to shop physically because of a handicap charge. He took the time... out to drive the vehicle to my residence and made it very easy for me to complete the formalities of the sale. Ermin Komic from finance was just as friendly and informative. Will definitely drive the distance for service and perhaps a second vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Stella Strange, thank you so much for your positive comments about Mercedes-Benz of McKinney! Thanks again for the recommendation, and have an amaz...ing day!

  • 5.0 out of 5
    November 16, 2018

    Mrs Jamie Khan is one the best advisors, she goes beyond and above service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kevin Maxey, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

  • 4.0 out of 5
    November 16, 2018

    Have bought my last two cars here from Jeff Houston. I have bought a couple dozen cars over the years and Jeff is the best sales rep with whom I have... ever dealt. The only reason I did not give them 5 stars is because Jeff’s boss, Doug, is your typical high pressure sales guy who wants to play the typical negotiating game all buyers wish to avoid. I would never have bought any car from him. He was the only stain on a nice experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Diane Crane, we appreciate you taking the time to leave us this feedback. We apologize for any inconveniences you may have experienced during yo...ur visit. We do hope we can be of assistance in the future. Please don't hesitate to reach out to us if there's anything more we can do! Take care!

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Mercedes-Benz of McKinney

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