Mercedes-Benz of McKinney

Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 5:00 PM

Mercedes-Benz of McKinney Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 AM

Wednesday

7:00 AM - 7:00 AM

Thursday

7:00 AM - 7:00 AM

Friday

7:00 AM - 7:00 AM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2016

Mercedes-Benz of McKinney is a Premier Sonic Automotive Dealership. We are one of the best places in America to shop for

...

a car. We treat our Guest the way they want to be treated. Our Guest lead the buying process and we help you choose the right car.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
126 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    August 9, 2018

    Hard sell, arrogance , zero post sales relationship and support

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    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 30, 2018

    fast and great service! would recommend to all my friends.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Harold Laufgraben, we are so happy to read such a great review about Mercedes-Benz of McKinney! Thanks again for the recommendation, and have an amazi...ng day!

  • April 16, 2018

    Very helpful sales person. No hassles. No pressure. Same comments for Finance, all others.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shekar Rao, thanks for your praise and kind comments about our team.

  • 4.0 out of 5
    July 25, 2018

    The overall buying experience is great. The representative, Sam was very helpful. Even the supervisor was perfect. The whole buying process is WAY TOO... LONG. It took us more than 5 hours to finish the deal. There were some angles need to be dealt with. However, It was a trip I'm afraid to take in a near future. On the other hand, the financial office, or the place deals with the final insurance, warranty, repair purchase... place was not so good. The gentleman explained very well. But to think of it, we are not the "don't want to add the warranty kind of guys". We stated it is a bit long, my son needs to go to work, hope the procedure can be quick.... It turned out there are some other $1.000.00 to $4.000.00 purchase for the next 3-5 years we had to make a decision. When we said we couldn't make the decision right away. The deal becomes one time only. "It will never happen when you are out of office." Well, that's fine. I'll deal with it myself in the future. The good part is here(sarcasm). When I decided not to purchase the warranty, the passion on his face is gone. When the "one-time only" phrase was out of his mouth, we become a customer occupied his office. When he needed me to sign, he almost threw the pen on the desk to me. When he finished the paperwork, he put them in the envelope and almost threw to me, again on the desk. Yah, I know. It might be a leisure gesture. It might be a closed-friend gesture. It might be because I'm about the same age with him gesture. But I didn't feel the closeness. I didn't see the warmth-heart smile. We become the customer who didn't purchase his suggestion, and have him lose a commission. The joy of purchasing a Mercedez actually was gone right before exiting his office.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 24, 2018

    Good service and friendly environment. I'm coming back to get more work down on my car.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Abubeker Mohammed, we are so happy to read such a great review about Mercedes-Benz of McKinney! Until the next time we meet, take care!

  • 5.0 out of 5
    July 19, 2018

    Great service! Very friendly people. Gabe was unbelievably accommodating and extremely helpful. Even the young man who put the plates on my car was... happy, sincere, and accommodating.

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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Amy, we appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.

  • 5.0 out of 5
    July 19, 2018

    From the moment Jamie met me on the service floor, I was greeted with amazing aplomb. Even the lady (Heather) who issued the loaner car to me treated me... like I was a long lost relative, as I was treated with impeccable care.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dwain Price, we are glad we could help! We can't wait to see you again, have a great day.

  • 5.0 out of 5
    July 18, 2018

    I did not have an appointment but they worked me in.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pauline Finney, thank you so much for your positive comments about Mercedes-Benz of McKinney!

  • 1.0 out of 5
    July 13, 2018

    I saw it was not too many people when i came in this time. Even , sale department was slowly too. I was surprised. Normally, they are very crowded. However,... I understood why after i got my car service. They changed the advisors. Most of them now are very rude, even the guy pick up my key, not even say anything, just quiet and get my keys. The staffs used to work here before were very friendly and helpful. Now, the whole system was bad, women in front desk for rental was rude too, not even say sorry when making me wait fir long tine to pick up my loaner, just quiet and let me wait while they didn’t have car and wait for washing. The black advisor woman and man there were terrible, i called them even 3 time to asked them why they missed to tighten the bulbs properly in my car, they just ignored and not even answering until i call them the third time. Woooo, incredibly, and sadly with customer service like that in Mercedes. My advisor is spanish guy. He didn’t even explain what my car problem when i asked him about it. He just quiet working in computer, and said call you later when finish. They don’t even welcome you at this place. Where is satisfaction of Mercedes customer service? Where is the management? I feel every body work un their mood and don’t care about manager and customers at all. This makes me think about changing to BMW or Lexus because they will be better service and care about their customers more. My last time in service with Mercedes of Mckinney. I hope they have solutions to train their staffs to work more friendly, efficient and professional. I was not surprised why sale department is slow too, they makes customers change their mind to BMW or Lexus dealer because their bad customer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lesley, we regret to hear that you are displeased with your recent experience with us and appreciate you bringing this experience to our attention.... If you are willing, please contact us at (844) 857-7991 so we can learn more about your visit. We look forward to hearing from you.

  • 5.0 out of 5
    July 13, 2018

    I love Mercedes of McKinney because they make you feel special, plus they are professional and when they say they will do something, consider it done!... Mercedes of McKinney is the best Dealership in the entire DFW Metroplex, and I know because over the years we have used several supposedly top name Dealerships which do not hold a light to Mercedes of McKinney.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lois Seaman, thank you for taking the time to leave a review for us at Mercedes-Benz of McKinney. We're happy we could meet your expectations!... Please don't hesitate to reach out if there's anything additional we can do for you.

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