Granite Run Pre Owned Car & Truck Outlet

Reviews

2.5 out of 5 2.5
3 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 24, 2018

    After finding a car at this dealership through cars.com I corresponded with someone named Alex about seeing the car. I wrote to confirm availability then... told him I would be there in an hour, to which he replied “perfect see you then”. Not only was nobody expecting me when I got there, the car was being sold at that moment to someone who arrived a half-hour before I emailed him. I then looked at a different car on their lot that clearly had an issue in one of the wheels. I was told too bad, if was as-is and that “it passed inspection”. They explained that they would not make the repair and complained that Granite Run’s service Department charges them the same as they do someone off the street for parts and labor. I called and asked to speak to the manager but never heard back. Alex later sent me a canned email but never apologized for jerking me around. It was a big rope-a-dope like the old days. Don’t waste your time there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 9, 2017

    They treated me with respect and helped me find the perfect used car that fit my budget. I give them a huge thumbs up in making the process easy as possible

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 20, 2016

    The fifteen minute Credit Approval was a first for me. I'm so happy they could get me into a car. My credit is pretty awful, but they delivered. Thanks... guys T. W.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you T.W. And thank you for the many referrals you've sent our way. We couldn't get them ALL done, but we sure got a lot.........keep sending the...m !