Napleton's St. Louis Nissan

Our experience with purchasing a vehicle at this dealership was great. Everyone from Patrick in sales to Kelly in finance were courteous and professional.... Found what we liked online went to the dealership and completed the transaction. No issues in any facet of the process.

After getting off to a very rocky start due to an apparent miscommunication between the nation call center and this dealership, things greatly improved.... Mike Gamblin not only apologized for the mix up but actually followed through on his word to give us both the vehicle and the deal we were initially promised by the call center. From there on, Chris from the sales department walked us through the buying process, delivered and went over the details of how to operate the vehicle very thoroughly. Very impressed at the way Napleton Nissan responded by making an initially bad situation into something very good for the sake of the customer. Napleton Nissan will be on our car buying radar from here on out because they made things right!!

This was the third local Nissan dealership we visited in our search for a Platinum Pathfinder in May of 2017. No run around, transparent, and no pressure... sales. The dealership building is being rebuilt soon, which will be pretty fantastic

This is the worst experience I have had with a dealer in my life. The staff is all very kind, but the service has been consistently poor across multiple... visits over the past 12 months. Twice, their shuttle service has forgotten to pick me up, leaving me stranded. They rarely call to provide updates on vehicles even when they have promised to. Twice I have made an appointment and brought my vehicle in for a specific repair only to be told upon arriving they do not have the parts and will not for several days, although the repair needs were known at the time of scheduling. Once I came to pick up my car at the agreed time and they told me it was not yet ready and they had simply forgotten to call me. This dealership is 30 minutes from my house, so these inconveniences around my work schedule and arranging rides from other people is a significant disruption to my life. The communication between departments appears to be very poor. During a safety recall situation, they called and told me Nissan would be charging me for my provided rental car unless my repairs were completed by a date later that week, which was *before* my already scheduled repair appointment; when I called them, alarmed, to follow up, they told me that the threat of charges from Nissan was untrue, and that they were just saying so to ???scare??? customers into taking the recall seriously. Finally, most recently, I asked them to run my check engine light for me, and was charged a $138 diagnostic fee without any warning in advance that this service had a fee, let alone such an expensive one! I would have gotten a diagnostic done elsewhere had I known. I have been patient with this dealership, but at this point, their kindness no longer can make up for poor service and bad experiences.

Worst dealership and financing. Oh and don't give them reviews until you get settled with your car cause they won't help you unless you give them good... reviews. Be cautious specially with people who's just trying to start your new life.

Worst dealership and financing. Oh and don't give them reviews until you get settled with your car cause they won't help you unless you give them good... reviews. Be cautious specially with people who's just trying to start your new life.

They even write their own review. Kelly Roussin even wrote a 5 star review about herself on April 19. I guess there could be more than one Kelly Roussin... but what a coincidence. Don’t go here.

Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She genuinely... wants to help and cares about her clients. I will refer anyone I know to her.

Great buying experience. Got a great car and Kelly worked hard to get me the best interest rate I qualified for. Everyone treated me with respect. I highly... recommend Napleton Nissan.

Shouts out to Kelly Roussin. She was a great person to work with. I felt and still feel like I have a friend and was not just being sold a car. She genuinely... wants to help and cares about her clients. I will refer anyone I know to her.