Adam Auto Group

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

We’re sorry to hear that you're experiencing issues with your vehicle. We want to clarify a few important points regarding your purchase. You bought a 2018 Subaru with 145,000 miles for $7,995. At the time of purchase, the vehicle was sold in As-Is condition with a 15-day/500-mile implied warranty, which you acknowledged and signed for. You also declined any optional extended warranty coverage offered at the time. As a courtesy to all our customers purchasing vehicles outside of the factory warranty, we included a complimentary 4-month/4,000-mile warranty through Gold Standard Automotive Network that offers protection for covered components. While we understand how frustrating unexpected repairs can be, Adam Auto Group is not liable or negligent for issues that arise after the sale, especially with vehicles sold As-Is. That said, we always encourage customers to utilize their active warranty coverage. We value all customer feedback, even when it’s critical, and we remain committed to transparency and fairness in every transaction. — Adam Auto Group

Hi Lee, thank you for your 5-star review. We're thrilled to hear that you had a great experience with our staff and that Shannon was able to make the car buying process simple and easy for you. We strive to provide excellent customer service, so it's always rewarding to hear positive feedback like yours. If you ever need anything in the future, please don't hesitate to reach out. We would love to continue doing business with you. Enjoy your new car!

Hi Mona, you never submitted an application to our dealership and you were never told it was sold. The vehicle you inquired about is still available. We're a little confused by the review, but would be happy to help you with a purchase.

We're truly sorry that the vehicle you were planning on purchasing was sold before you secured the money to purchase it. We understand the disappointment of losing out on something you had your heart set on. It's like getting ready to bite into a delicious slice of cake, only to find out that someone else has swiped it from under your nose. It leaves a bitter taste, doesn't it? Unfortunately, this is the reality of the vehicle market. It's a hustle and bustle, a game of musical chairs where the music can stop at any time, and the one without a chair (or in this case, a car) is left standing. In the world of car sales, we can only reserve a vehicle with a deposit. To be specific, a $2,500 deposit is needed to pull a car off the market and reserve it for a customer. We understand that you chose not to take this route, and we respect your decision. But just like in a game of poker, not placing a bet could mean losing out on the pot.

Hi Ms. Tyon, thank you for your 5-star review. We're thrilled to hear about your positive experience with James at Adam Auto Group. We understand that it can be frustrating when salespeople don't answer questions over the phone and pressure you to come in immediately. We pride ourselves on providing excellent customer service, and James exemplifies that by taking the time to answer your questions and provide you with all the necessary details about the vehicle. We apologize for any inconvenience caused by the late hour of your visit, but we're glad that James convinced you to come in and see the car for yourself. It's great to hear that the car exceeded your expectations and had all the amenities you were looking for. James' professionalism, politeness, and knowledge are qualities we highly value in our sales team. We appreciate your kind words about James' patience and professionalism. We strive to create a comfortable and pressure-free environment for our customers, and it's rewarding to know that you enjoyed your experience with us. Ms. Tyon, we would love to have the opportunity to continue serving you in the future. Our team at Adam Auto Group is committed to providing exceptional customer service and helping you find the perfect car that meets your needs. We look forward to assisting you with any future vehicle inquiries or purchases you may have. Thank you for choosing Adam Auto Group, and we hope to see you again soon!

Hi jessetd, thank you for your 5-star review. We are thrilled to hear that you left our dealership happy and confident in your purchase. Our team at Adam Auto Group takes pride in paying attention to the small details that others may overlook, because we believe that those details make a big difference in your overall car-buying experience. As for your statement about purchasing another car from us anyday, we truly appreciate your loyalty and trust in our dealership. We strive to build long-lasting relationships with our customers, and we would be honored to assist you with any future car purchases or automotive needs you may have. Thank you again for choosing Adam Auto Group. We look forward to serving you in the future!