Reviews
I bought a 2019 van from Adams Group, and right after
I bought a 2019 van from Adams Group, and right after making the first payment, the rear end failed. Not even 45 days later, the transmission went out completely. What made things worse was how the dealership handled it. They told us we had purchased an extended warranty — but we hadn’t, and unfortunately, we didn’t ask for the paperwork to confirm at the time. That was our mistake, but it doesn’t excuse the lack of transparency. Later, they admitted we had no coverage at all. It felt like we were misled from the beginning. This has been a really frustrating and expensive experience. I wouldn’t recommend doing business with Adams Group unless there are serious changes in how they treat their customers and stand behind the vehicles they sell.
I bought a 2019 van from Adams Group, and right after
I bought a 2019 van from Adams Group, and right after making the first payment, the rear end failed. Not even 45 days later, the transmission went out completely. What made things worse was how the dealership handled it. They told us we had purchased an extended warranty — but we hadn’t, and unfortunately, we didn’t ask for the paperwork to confirm at the time. That was our mistake, but it doesn’t excuse the lack of transparency. Later, they admitted we had no coverage at all. It felt like we were misled from the beginning. This has been a really frustrating and expensive experience. I wouldn’t recommend doing business with Adams Group unless there are serious changes in how they treat their customers and stand behind the vehicles they sell.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello Tabatha, if we had a nickel for every time we were mistaken for an auto group with a similar name, we'd probably have enough to buy a shiny, new Corvette! We understand that you've had a less-than-stellar experience with the Adams Auto Group in North Carolina, and we're genuinely sorry to hear about that. However, we'd like to clarify a small, but crucial detail. We are Adam Auto Group, located in Crestwood, IL—hundreds of miles away and entirely distinct!
My experience was extremely pleasant and Jake was very
My experience was extremely pleasant and Jake was very helpful and he worked efficiently and got me out in a timely manner!
My experience was extremely pleasant and Jake was very
My experience was extremely pleasant and Jake was very helpful and he worked efficiently and got me out in a timely manner!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff was great and Shannon helped make the process
The staff was great and Shannon helped make the process simple and easy. Love my new car!
The staff was great and Shannon helped make the process
The staff was great and Shannon helped make the process simple and easy. Love my new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Lee, thank you for your 5-star review. We're thrilled to hear that you had a great experience with our staff and that Shannon was able to make the car buying process simple and easy for you. We strive to provide excellent customer service, so it's always rewarding to hear positive feedback like yours. If you ever need anything in the future, please don't hesitate to reach out. We would love to continue doing business with you. Enjoy your new car!
I did not purchase a car yet from here or anywhere.
I did not purchase a car yet from here or anywhere. When I completed the application I was later informed the car was sold.
I did not purchase a car yet from here or anywhere.
I did not purchase a car yet from here or anywhere. When I completed the application I was later informed the car was sold.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Mona, you never submitted an application to our dealership and you were never told it was sold. The vehicle you inquired about is still available. We're a little confused by the review, but would be happy to help you with a purchase.
No good not good bad experiences sorry not good place to
No good not good bad experiences sorry not good place to buy from never go back
No good not good bad experiences sorry not good place to
No good not good bad experiences sorry not good place to buy from never go back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're truly sorry that the vehicle you were planning on purchasing was sold before you secured the money to purchase it. We understand the disappointment of losing out on something you had your heart set on. It's like getting ready to bite into a delicious slice of cake, only to find out that someone else has swiped it from under your nose. It leaves a bitter taste, doesn't it? Unfortunately, this is the reality of the vehicle market. It's a hustle and bustle, a game of musical chairs where the music can stop at any time, and the one without a chair (or in this case, a car) is left standing. In the world of car sales, we can only reserve a vehicle with a deposit. To be specific, a $2,500 deposit is needed to pull a car off the market and reserve it for a customer. We understand that you chose not to take this route, and we respect your decision. But just like in a game of poker, not placing a bet could mean losing out on the pot.
Ask for James!!!!!!!!
Keeping this short and sweet. I call Adam Auto to On Saturday 11/11/2023 I called Adam Auto Group of Crestwood, Il to inquire about a vehicle. The salesman James answered all of my questions. It's hard to get a salesman to answer questions over the phone they all usually want you to come in right away. He did not pressure me in any way to come in. After a few minutes he called me back and gave me more details about the car, it was close to closing but he convinced me to come in to see the vehicle for myself. When I arrived he took me out to see the car and it was everything he said it was and had every amenity I was looking for my new car to have. He was very polite, professional and knowledgeable about the vehicle. His professionalism and patience with me was what I enjoyed most. Before I left I put down a deposit to hold the vehicle. Today 11/13/2023 I went back and got my car! Please ask for James if you decide to visit Adam Auto Group he will not disappoint!
Ask for James!!!!!!!!
Keeping this short and sweet. I call Adam Auto to On Saturday 11/11/2023 I called Adam Auto Group of Crestwood, Il to inquire about a vehicle. The salesman James answered all of my questions. It's hard to get a salesman to answer questions over the phone they all usually want you to come in right away. He did not pressure me in any way to come in. After a few minutes he called me back and gave me more details about the car, it was close to closing but he convinced me to come in to see the vehicle for myself. When I arrived he took me out to see the car and it was everything he said it was and had every amenity I was looking for my new car to have. He was very polite, professional and knowledgeable about the vehicle. His professionalism and patience with me was what I enjoyed most. Before I left I put down a deposit to hold the vehicle. Today 11/13/2023 I went back and got my car! Please ask for James if you decide to visit Adam Auto Group he will not disappoint!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ms. Tyon, thank you for your 5-star review. We're thrilled to hear about your positive experience with James at Adam Auto Group. We understand that it can be frustrating when salespeople don't answer questions over the phone and pressure you to come in immediately. We pride ourselves on providing excellent customer service, and James exemplifies that by taking the time to answer your questions and provide you with all the necessary details about the vehicle. We apologize for any inconvenience caused by the late hour of your visit, but we're glad that James convinced you to come in and see the car for yourself. It's great to hear that the car exceeded your expectations and had all the amenities you were looking for. James' professionalism, politeness, and knowledge are qualities we highly value in our sales team. We appreciate your kind words about James' patience and professionalism. We strive to create a comfortable and pressure-free environment for our customers, and it's rewarding to know that you enjoyed your experience with us. Ms. Tyon, we would love to have the opportunity to continue serving you in the future. Our team at Adam Auto Group is committed to providing exceptional customer service and helping you find the perfect car that meets your needs. We look forward to assisting you with any future vehicle inquiries or purchases you may have. Thank you for choosing Adam Auto Group, and we hope to see you again soon!
STAY AWAY!!!
Stay far away from this dealership. I purchased a vehicle from them a month and half ago. I had to take the vehicle in 2 weeks after receiving because the AC went out. Thankfully it came with a warranty. With that being said, I've taken the vehicle to two different shops and both have told me there is so much rust underneath that was SPRAYPAINTED on that they cant work on the vehicle, not even the AC. I asked for a video of underneath the car and was also told there was barely any rust, just to confirm. Jake Mayo was my sales rep and he has since blocked my calls and wont reply to emails. Now I am stuck with a vehicle sitting in my driveway unsafe to drive (The Lexus dealer recommended not to drive). And since I'm being accused of harassment, just for the record, I called Jake one time about the vehicle to see what they would do for me. He said he would talk to the owner and get back to me. Two weeks later, shockingly, no return call. And, sent him a couple of texts about where to take the vehicle for the warranty. So, if this is classified as harassment, I guess I'm guilty. Since the only option given was to ship the car back to Adam Auto Group to have them fix the AC, which makes zero sense given the fact we live in Texas, we have filed a report with the Better Business Bureau and are taking legal action.
STAY AWAY!!!
Stay far away from this dealership. I purchased a vehicle from them a month and half ago. I had to take the vehicle in 2 weeks after receiving because the AC went out. Thankfully it came with a warranty. With that being said, I've taken the vehicle to two different shops and both have told me there is so much rust underneath that was SPRAYPAINTED on that they cant work on the vehicle, not even the AC. I asked for a video of underneath the car and was also told there was barely any rust, just to confirm. Jake Mayo was my sales rep and he has since blocked my calls and wont reply to emails. Now I am stuck with a vehicle sitting in my driveway unsafe to drive (The Lexus dealer recommended not to drive). And since I'm being accused of harassment, just for the record, I called Jake one time about the vehicle to see what they would do for me. He said he would talk to the owner and get back to me. Two weeks later, shockingly, no return call. And, sent him a couple of texts about where to take the vehicle for the warranty. So, if this is classified as harassment, I guess I'm guilty. Since the only option given was to ship the car back to Adam Auto Group to have them fix the AC, which makes zero sense given the fact we live in Texas, we have filed a report with the Better Business Bureau and are taking legal action.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
No pressure, polite, and informative sales.
No pressure, polite, and informative sales. Makes you leave happy and confident in your purchase. Adam focuses on the small details others don't, and I would purchase another car from here anyday!!
No pressure, polite, and informative sales.
No pressure, polite, and informative sales. Makes you leave happy and confident in your purchase. Adam focuses on the small details others don't, and I would purchase another car from here anyday!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi jessetd, thank you for your 5-star review. We are thrilled to hear that you left our dealership happy and confident in your purchase. Our team at Adam Auto Group takes pride in paying attention to the small details that others may overlook, because we believe that those details make a big difference in your overall car-buying experience. As for your statement about purchasing another car from us anyday, we truly appreciate your loyalty and trust in our dealership. We strive to build long-lasting relationships with our customers, and we would be honored to assist you with any future car purchases or automotive needs you may have. Thank you again for choosing Adam Auto Group. We look forward to serving you in the future!
Drove over 50 miles because this dealership had a car I
Drove over 50 miles because this dealership had a car I was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in finance went over all of our financing options and secured a great loan for us. I never write reviews, but this was a very nice experience. Would highly consider purchasing here again.
Drove over 50 miles because this dealership had a car I
Drove over 50 miles because this dealership had a car I was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in finance went over all of our financing options and secured a great loan for us. I never write reviews, but this was a very nice experience. Would highly consider purchasing here again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Phillip, thank you for your 5-star review. We're glad to hear that you had a great experience with us at Adam Auto Group. We appreciate you taking the time to drive over 50 miles to visit our dealership and we're thrilled that the car exceeded your expectations in terms of its quality and price. We're also pleased to hear that our sales team treated you and your wife well. At Adam Auto Group, we strive to provide exceptional customer service and make sure our customers feel valued throughout the entire purchasing process. We truly appreciate your kind words and are grateful for your consideration in purchasing from us again. Thank you once again for choosing Adam Auto Group!
Great experience
Drove over 50 miles because this dealership had a car I was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in finance went over all of our financing options and secured a great loan for us. I never write reviews, but this was a very nice experience. Would highly recommend and consider purchasing here again.
Great experience
Drove over 50 miles because this dealership had a car I was interested in. It was nicer than I even expected and a very good price, so my wife and I bought it. The sales people treated us great. Daniel in finance went over all of our financing options and secured a great loan for us. I never write reviews, but this was a very nice experience. Would highly recommend and consider purchasing here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Phillip, thank you for your 5-star review. We are thrilled to hear that you had a very nice experience at Adam Auto Group. We are glad that the car you were interested in exceeded your expectations and that our sales people treated you great. It's also fantastic to hear that Daniel in finance was able to secure a great loan for you by going over all of your financing options. We understand that driving over 50 miles to visit our dealership is a significant commitment, and we appreciate your effort in choosing us. We strive to provide excellent service and offer competitive pricing on all our vehicles, and we are glad that we could meet your expectations in these areas. As a valued customer, we would love to continue serving you in the future. Our team is always here to assist you with any automotive needs you may have. Whether it's purchasing another vehicle or providing maintenance and service advice for your current one, we are committed to ensuring your satisfaction. Thank you once again for choosing Adam Auto Group. We look forward to the opportunity of doing business with you in the future.