Addison AutoPlex

🚨 DO NOT BUY FROM ADDISON AUTOPLEX! 🚨 This dealership is completely dishonest and sold me a lemon. Back in August 2023, I bought a car from them after they assured me their mechanic had inspected it and found no major issues. They even claimed the brakes were just replaced—which was a lie. Within a week, I had to start adding oil, and by the third week, I took it to a Cadillac dealership, where I was hit with a $10,000 repair estimate, including brakes that were in dangerous condition. To make it worse, the warranty I bought from Addison Autoplex for $3,000 was completely useless—it didn’t cover anything because the issues were considered pre-existing conditions. I contacted Addison Autoplex, and they agreed to take the car back for repairs. What followed was six months of excuses and delays from their employee, Mario: ⚠️ "Waiting for owner approval" ⚠️ "Out of town every weekend" ⚠️ "Got into an accident" ⚠️ "Had COVID" After all this, they swapped my engine for a used one from a 2017 Cadillac with 50K miles, and the car still isn’t fixed! It stalls at every stop, has Stabilitrak issues, a broken A/C, and won’t pass inspection, which means I can’t even renew the registration. On top of that, they racked up $220 in toll bills in my name, which have now gone to collections, and I lost out on a better loan refinance deal because this car is undriveable. I’ve had to rent cars just to get to work and care for my mother, all while paying $1,000/month for a car I can barely use. This place is a scam. They lie, they sell junk cars, and once you hand over your money, they do not care about you. 🚫 STAY FAR AWAY from Addison Autoplex unless you want to waste your money and get stuck with a nightmare. 🚫 #AddisonAutoplex #LemonCar #CarScam #ShadyDealership #DoNotBuy

I inquired about purchasing or trading-in for the vehicle; they failed to respond to my inquiries

This dealership is so professional. Jose went the additional mile for me as I was shopping for a vehicle online and could not get there to see the car. He gave me a visual tour of the vehicle and showed me everything rt down to a tiny unnoticeable spot. He was very upfront and honest and he was willing to help in any way he could. He was very nice and genuine. He allowed me to make up my own mind about the car I wanted, but made sure that he informed me of everything that I needed to know about the vehicle. I felt very comfortable working with him. I could tell it was not about selling a car, but more so- establishing a relationship and doing right by me as a customer. I truly respect him as a salesman. This is an excellent place to buy a car.

Have 4 different cars from here and they all work great for used cars, Enrique was great help and very friendly

Andaba Buscando un Auto y justo encontré Addison Autoplex y me brindaron La mejor atención y de los Autos Del personal Exelente servicio hacia ami persona

I purchased a vehicle from this dealership that they gave me printed CarFax copies and signed them showing it was accident free. When I went to trade vehicle months later at a different dealer they they gave me an AutoCheck report showing it had indeed been in an accident and had frame damage. That dealer informed me the place I bought truck from purchased it from auction and knew it had frame damage as they would have had the same AutoCheck report since it was from auction. After I traded vehicle at a substantial loss due to frame damage, I called Veritas to cancel my warranty and GAP insurance. They made me go through the dealer that I purchased it from in order to cancel. I filled out the form and evidenced vehicle was paid off. I marked the forms to pay me, the consumer. The dealership had the funds returned to them. The dealer had my money for weeks and never notified me. When I called Veritas and inquired about status they informed me the checks went to dealer (even though they had evidence it was paid off). So the dealer sat on my money for weeks and never even notified me. They played games when I told them I was coming up there to collect my money. I DO NOT RECOMMEND THIS DEALER!!

Excellent customer service, and Business all around. Please Ask for Enrique he is simply the Best!!!!!

Great dealership with a great selection of cars! Salesmen are great and not pushy. Highly recommend for good deals on any vehicles. Jose was great to work with!

“Addison Autoplex was so amazing! The personal service was outstanding. FAR above and beyond what I’ve experienced at the large corporate dealerships. They had the exact Mercedes I was looking for with all the extra features. The guys took care in securing financing for me at the best rate. They also made a special effort to make sure the car was in pristine condition before I took it home. About a month later when I noticed a hitch in the acceleration, they told me to bring it in, diagnosed the problem and replaced the gas pedal at no charge. I will never go anywhere else to buy a car! Thank you Addison Autoplex!”

After going through the process of purchasing a car here, it's unfortunate that I have to give a low rating to this dealership — here are the exact reasons why. Overall, my experience here was not enjoyable. It felt like there were gaps in communication, I often felt like a leftover customer that the dealership had to deal with, and I never felt like the dealership wanted to go beyond the minimum; it usually felt like a "What's in it for us?" situation. Hours long waits for text responses (sometimes days), typically poor follow-through on calling back or responding quickly (Unless it was for payment, then they were swift about messaging me), text messaging with the rep was not professional — it felt lethargic and casual — and, at the end of the purchasing process, I felt more like a fast-food customer and not a valued customer who paid 100% cash for a vehicle. I particularly saw a lot of inflexibility with smaller requests. The two requests worth mentioning: 1) The car I had purchased had been smoked in heavily and one of my requests upon purchasing was to eliminate the smoke smell. The rep/dealership's offer to this issue was to simply leave the windows down. This might not seem like a big issue to some, but to me it sends a bigger message. It says "We'll do the bare minimum". In response to my request, there was never a "Hey, we'll get the interior washed and detailed so that the smoke is 100% gone when you pick it up", or "We're going to wash the seats and do all we can to get rid of the odor." There never was an offer to take an extra step to accomodate this simple request for a full-cash paying customer, it was a bare minimum offer. (I washed the interior myself and the smoke smell was 100% gone afterwards ... They couldn't have offered that?) 2) One of my additional requests was to fix a cracked screen on the display monitor and they agreed to fix the screen, but it suddenly became complicated because the replacement part would take several weeks to arrive and I didn't have time for that, I needed the car soon. I ended up caving and saying I'll fix it and that was that. I wish they had said, "Hey, we'll still fix the screen for you because we know you requested that, but we don't have the part yet. Just bring it back in a few weeks and we'll knock that out for you." That would have really pleased a customer to read that. Several inflexibilities and seemingly slow timing made the experience not so great. The tags came in a month and a half late (which, to the dealerships credit, that's likely not their fault), communication was lackadaisical, and the philosophy seems to be convenience vs. meaningfulness. UPDATE: After leaving my review elsewhere, they called me and asked how they could "regain [my] faith in [their] organization". I kindly asked for the screen to be fixed and they said they would look for a replacement part quickly and connect with me soon. It's been 3+ months since that call with the manager and they've ghosted me. Very unprofessional.