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Elgin Chrysler Dodge Jeep Ram

(980 reviews)
Visit Elgin Chrysler Dodge Jeep Ram
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (866) 731-1278 (866) 731-1278
Used (877) 547-2405 (877) 547-2405
Service (888) 885-8183 (888) 885-8183

Inventory

See all 324 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2024.
Elgin Chrysler Dodge Jeep Ram in Elgin IL treats the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 847-260-7828
Elgin Chrysler Dodge Jeep Ram

Service center

Phone number (888) 885-8183

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(980 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elgin Chrysler Dodge Jeep Ram from DealerRater.

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Finance charged me for license plates but didn't pay the

Finance charged me for license plates but didn't pay the state....service doesn't answer and does not call back.. New car delivered filthy

Finance charged me for license plates but didn't pay the

Finance charged me for license plates but didn't pay the state....service doesn't answer and does not call back.. New car delivered filthy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. I understand your concerns regarding the license plate issue and the cleanliness of your new vehicle. This is not the standard we aim to provide at Elgin Chrysler Dodge Jeep Ram. We encourage you to reach out to me directly so we can address these matters promptly. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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My tech Juan was very helpful and did an outstanding job

My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs.

My tech Juan was very helpful and did an outstanding job

My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words, Mark! I'm thrilled to hear that Juan provided you with excellent service and kept you informed during your repairs. At Elgin Chrysler Dodge Jeep Ram, we strive to make every experience a great one. We hope to see you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Brought my car in for service for two issues, they

Brought my car in for service for two issues, they resolved the first issue and are completely ignoring the secondary issue because no one seems to be listening to me on how to recreate the issue. My calls are to get any sort of update are being pushed aside. The last time I called I asked to speak to a service manager instead since it was radio silence from my advisor and the second I did, the advisor pretended he could no longer hear me and hung up the phone. Extremely rude considering I’ve been very patient and willing to work with them. Definitely won’t be returning in the future…

Brought my car in for service for two issues, they

Brought my car in for service for two issues, they resolved the first issue and are completely ignoring the secondary issue because no one seems to be listening to me on how to recreate the issue. My calls are to get any sort of update are being pushed aside. The last time I called I asked to speak to a service manager instead since it was radio silence from my advisor and the second I did, the advisor pretended he could no longer hear me and hung up the phone. Extremely rude considering I’ve been very patient and willing to work with them. Definitely won’t be returning in the future…

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. I understand your concerns regarding the difficulty in recreating the second issue and how communication gaps can make the process more frustrating. At Elgin Chrysler Dodge Jeep Ram, we’re committed to thorough diagnostics and clear communication throughout the service process, and I appreciate your patience as the team continues to work with you on this matter. Please feel free to reach out to me directly if you'd like to discuss this further. Your satisfaction is important to us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Joe was our sales associate.

Joe was our sales associate. He was very knowledgeable and helpful. He was very patient and guided me into the process of purchasing my first car. This definitely helped me solidly my decision of buying the car with this dealership as he was very attentive and willing to help us. Overall, the process was fairly quick and smooth. Great experience and will definitely recommend to others.

Joe was our sales associate.

Joe was our sales associate. He was very knowledgeable and helpful. He was very patient and guided me into the process of purchasing my first car. This definitely helped me solidly my decision of buying the car with this dealership as he was very attentive and willing to help us. Overall, the process was fairly quick and smooth. Great experience and will definitely recommend to others.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Maria, for sharing your wonderful experience with Elgin Chrysler Dodge Jeep Ram! We're thrilled to hear that our sales associate, Joe, provided you with knowledgeable and attentive service during your first car purchase. It’s great to know the process was quick and smooth for you. We appreciate your recommendations and look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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They Kept me informed of status of my car and was

They Kept me informed of status of my car and was pleasant to deal with.

They Kept me informed of status of my car and was

They Kept me informed of status of my car and was pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your positive review, Matt! We appreciate your feedback and are glad to hear that you felt informed about the status of your car and had a pleasant experience with us at Elgin Chrysler Dodge Jeep Ram. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Ron was extremely knowledgeable and helpful.

Ron was extremely knowledgeable and helpful. He was a pleasure to deal with and with his assistance, the entire process was seamless.

Ron was extremely knowledgeable and helpful.

Ron was extremely knowledgeable and helpful. He was a pleasure to deal with and with his assistance, the entire process was seamless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for your wonderful review! We’re thrilled to hear that Ron was able to assist you so effectively and make your experience at Elgin Chrysler Dodge Jeep Ram seamless. We appreciate your kind words and hope to see you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Our salesman was very helpful and very knowledgeable

Our salesman was very helpful and very knowledgeable about our business and we are happy with our deal

Our salesman was very helpful and very knowledgeable

Our salesman was very helpful and very knowledgeable about our business and we are happy with our deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Lisa! We’re thrilled to hear that our salesman was helpful and knowledgeable during your experience at Elgin Chrysler Dodge Jeep Ram. It’s great to know that you're happy with your deal. We look forward to serving you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Michael is amazing with explaining everything about the

Michael is amazing with explaining everything about the car and operating system. Love his honesty.

Michael is amazing with explaining everything about the

Michael is amazing with explaining everything about the car and operating system. Love his honesty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Glen, for your kind words! We're delighted to hear that you had such a great experience with us at Elgin Chrysler Dodge Jeep Ram. Our team, especially Michael, strives to provide honest and thorough explanations to help our customers make informed decisions. We hope to see you again for your next vehicle needs! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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customer service agent was so friendly, service was quick

customer service agent was so friendly, service was quick and thorough, always makes my experience enjoyable!

customer service agent was so friendly, service was quick

customer service agent was so friendly, service was quick and thorough, always makes my experience enjoyable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We at Elgin Chrysler Dodge Jeep Ram are thrilled to hear that you had such a positive experience with our friendly customer service agents and that our service was quick and thorough. We strive to make each visit enjoyable for our customers. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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Uzi and Carlos are great to work with!

Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!

Uzi and Carlos are great to work with!

Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you so much for your wonderful review, Dan! We're thrilled to hear that Uzi and Carlos provided you with great service and helped you make an informed decision about the Chrysler Pacifica. Your feedback about the smooth buying process is greatly appreciated. We look forward to welcoming you and your friends to Elgin Chrysler Dodge Jeep Ram in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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