Reviews
Finance charged me for license plates but didn't pay the
Finance charged me for license plates but didn't pay the state....service doesn't answer and does not call back.. New car delivered filthy
Finance charged me for license plates but didn't pay the
Finance charged me for license plates but didn't pay the state....service doesn't answer and does not call back.. New car delivered filthy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us. I understand your concerns regarding the license plate issue and the cleanliness of your new vehicle. This is not the standard we aim to provide at Elgin Chrysler Dodge Jeep Ram. We encourage you to reach out to me directly so we can address these matters promptly. Your feedback is valuable to us, and we appreciate you bringing this to our attention. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
My tech Juan was very helpful and did an outstanding job
My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs.
My tech Juan was very helpful and did an outstanding job
My tech Juan was very helpful and did an outstanding job of providing a loaner and keeping me notified of the progress on the repairs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Mark! I'm thrilled to hear that Juan provided you with excellent service and kept you informed during your repairs. At Elgin Chrysler Dodge Jeep Ram, we strive to make every experience a great one. We hope to see you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Brought my car in for service for two issues, they
Brought my car in for service for two issues, they resolved the first issue and are completely ignoring the secondary issue because no one seems to be listening to me on how to recreate the issue. My calls are to get any sort of update are being pushed aside. The last time I called I asked to speak to a service manager instead since it was radio silence from my advisor and the second I did, the advisor pretended he could no longer hear me and hung up the phone. Extremely rude considering I’ve been very patient and willing to work with them. Definitely won’t be returning in the future…
Brought my car in for service for two issues, they
Brought my car in for service for two issues, they resolved the first issue and are completely ignoring the secondary issue because no one seems to be listening to me on how to recreate the issue. My calls are to get any sort of update are being pushed aside. The last time I called I asked to speak to a service manager instead since it was radio silence from my advisor and the second I did, the advisor pretended he could no longer hear me and hung up the phone. Extremely rude considering I’ve been very patient and willing to work with them. Definitely won’t be returning in the future…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. I understand your concerns regarding the difficulty in recreating the second issue and how communication gaps can make the process more frustrating. At Elgin Chrysler Dodge Jeep Ram, we’re committed to thorough diagnostics and clear communication throughout the service process, and I appreciate your patience as the team continues to work with you on this matter. Please feel free to reach out to me directly if you'd like to discuss this further. Your satisfaction is important to us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Joe was our sales associate.
Joe was our sales associate. He was very knowledgeable and helpful. He was very patient and guided me into the process of purchasing my first car. This definitely helped me solidly my decision of buying the car with this dealership as he was very attentive and willing to help us. Overall, the process was fairly quick and smooth. Great experience and will definitely recommend to others.
Joe was our sales associate.
Joe was our sales associate. He was very knowledgeable and helpful. He was very patient and guided me into the process of purchasing my first car. This definitely helped me solidly my decision of buying the car with this dealership as he was very attentive and willing to help us. Overall, the process was fairly quick and smooth. Great experience and will definitely recommend to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Maria, for sharing your wonderful experience with Elgin Chrysler Dodge Jeep Ram! We're thrilled to hear that our sales associate, Joe, provided you with knowledgeable and attentive service during your first car purchase. It’s great to know the process was quick and smooth for you. We appreciate your recommendations and look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
They Kept me informed of status of my car and was
They Kept me informed of status of my car and was pleasant to deal with.
They Kept me informed of status of my car and was
They Kept me informed of status of my car and was pleasant to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review, Matt! We appreciate your feedback and are glad to hear that you felt informed about the status of your car and had a pleasant experience with us at Elgin Chrysler Dodge Jeep Ram. We look forward to assisting you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Ron was extremely knowledgeable and helpful.
Ron was extremely knowledgeable and helpful. He was a pleasure to deal with and with his assistance, the entire process was seamless.
Ron was extremely knowledgeable and helpful.
Ron was extremely knowledgeable and helpful. He was a pleasure to deal with and with his assistance, the entire process was seamless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We’re thrilled to hear that Ron was able to assist you so effectively and make your experience at Elgin Chrysler Dodge Jeep Ram seamless. We appreciate your kind words and hope to see you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Our salesman was very helpful and very knowledgeable
Our salesman was very helpful and very knowledgeable about our business and we are happy with our deal
Our salesman was very helpful and very knowledgeable
Our salesman was very helpful and very knowledgeable about our business and we are happy with our deal
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Lisa! We’re thrilled to hear that our salesman was helpful and knowledgeable during your experience at Elgin Chrysler Dodge Jeep Ram. It’s great to know that you're happy with your deal. We look forward to serving you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Michael is amazing with explaining everything about the
Michael is amazing with explaining everything about the car and operating system. Love his honesty.
Michael is amazing with explaining everything about the
Michael is amazing with explaining everything about the car and operating system. Love his honesty.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Glen, for your kind words! We're delighted to hear that you had such a great experience with us at Elgin Chrysler Dodge Jeep Ram. Our team, especially Michael, strives to provide honest and thorough explanations to help our customers make informed decisions. We hope to see you again for your next vehicle needs! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
customer service agent was so friendly, service was quick
customer service agent was so friendly, service was quick and thorough, always makes my experience enjoyable!
customer service agent was so friendly, service was quick
customer service agent was so friendly, service was quick and thorough, always makes my experience enjoyable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We at Elgin Chrysler Dodge Jeep Ram are thrilled to hear that you had such a positive experience with our friendly customer service agents and that our service was quick and thorough. We strive to make each visit enjoyable for our customers. We look forward to seeing you again soon! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Uzi and Carlos are great to work with!
Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!
Uzi and Carlos are great to work with!
Uzi and Carlos are great to work with! Uzi was very informative about the Chrysler Pacifica. He told us all the differences between models. Made our decision to buy from him an easy choice. Uzi and Carlos were helpful making it an easy decision on which one to buy. The buying process was smooth and flawless. Will be telling our friends about Elgin Chrysler Dodge Jeep Ram!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, Dan! We're thrilled to hear that Uzi and Carlos provided you with great service and helped you make an informed decision about the Chrysler Pacifica. Your feedback about the smooth buying process is greatly appreciated. We look forward to welcoming you and your friends to Elgin Chrysler Dodge Jeep Ram in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027