Neil Huffman Chevy GMC Nissan of Frankfort Hours
Neil Huffman Chevrolet Buick GMC of Frankfort and Neil Huffman Nissan of Frankfort are your Frankfort, KY and Lexington,
KY destinations for quality new, pre-owned and certified Chevy, Buick, GMC and Nissan vehicles! Our dealerships are open and ready for you!
"Huffman Has It!"
The car sales guy was really nice and helpful! I was surprised with his personality. He worked around my budget . I would definitely reach out to them... and consider this dealership.
While browsing online, I fell in love with a grey, 2018 Maxima with 41k miles @ Neil Huffman. After calling and being laughed at because of my said budget,... it took weeks for someone to call me back. Once I finally spoke to someone, I went to test drive the Maxima. The sales rep that I spoke to was the same one that did not return any of my calls, so I requested to speak to a different salesman. While there, I was told that due to Covid, no one else was available to assist me. I went forward with the said Salesman. I should have listened to my gut, but NO, I had to purchase it because I was in love with this car. It then, all went bad. 2 days after my purchase, my push-to-start button fell into the dash and my car ran for 2 hours before I finally got someone on the line, I literally had to take pliers and break the seal around the button in order to pull it out of the dash so I could cut the car off. After numerous calls, I finally got an appointment, for 3 days later. This issue was fixed in less than 30 minutes. Going into having the car for 45 days, my steering wheel begun to shake while breaking, I called the Service department for days, with no answer nor call back, so I missed a day of work to "POP-UP",. I was told that from my description, it sounded like I needed rotors and break pads @ 41k miles and that it would cost me $275. I was to leave my car there for 24-48 hours to have it fixed, pay the sum and still find a ride to home/work, 40 miles away, as a loaner was not offered. Now at 60 days in, I had a new yet worse issue to handle, before I could even address the Maxima's rotor-break issue. While driving to work, my check engine light came on @45k, I could not accelerate over 40mph, so I called the service department and left several messages, but was unable to drive the 40 miles to the dealership due to the car not going over 40 MPH and the "Check engine " light blinking. I drove it to a nearby Dealership and was told that the Ignition Coil has gone out @45k miles. I had to pay $369 to get it fixed. 3 weeks since I got the ignition coil fixed and after I'd left numerous voicemails, I still haven't received a call back from a Service Rep @ Neil Huffman to check the status of the vehicle nor to ask if I need any assistance. I WOULD NOT RECOMMEND PURCHASING A USED VEHICLE FROM THEM! MY CAR IS A 2018 AND I HAVE SPENT OVER $500 HAVING ISSUES FIXED, NO ONE ANSWERS IN THE SERVICE DEPARTMENT, NOR RETURNS CALLS. AND THE STAFF IS NOT HELPFUL AT ALL. I PURCHASED THE CAR LATE APRIL 2020.
Dylan Webb did a fantastic job with my sale and left me with a great reason to return for service and a warranty. Highly recommended.
We appreciate your feedback, John! Thanks for choosing Neil Huffman!
Marco and Lance put up with my whinning because I wanted a 2021 but the deal I got made me forget the vehicle looks like my previous vehicle but more options.
Hi Anita, thanks for your review. Enjoy your new Nissan Rogue! :)
The customer service and communication are top notch! They made the process so easy and smooth. Marco's communication skills and customer service skills... are unmatched. The whole group went above and beyond to find me what I wanted and make the whole transaction smooth and fast. I love my new 2020 Altima SR. If you are in the market, contact Marco...or just yell Polo, he will answer!
Fantastic buying experience. I would recommend this dealership to everybody. Everyone there is great to work with and Ryan is the best. We will definitely... be back.
Owen did a great job . Most painless experience I've had buying a vehicle . I would highly recommend Owen and Neil Huffman dealership to anyone interested... in purchasing a vehicle .
Hi Patrick, thanks so much for your review. We are so happy to hear you had a great experience with Owen and the rest of Team Huffman. Enjoy your new ...Chevy Colorado and come back to see us in the future! :)
The staff was outstanding! The manager, account manager, maintenance staff and of course the Salesman, (Owen). They stayed really late to help us with... purchasing our new vehicle. They treated us with honesty, respectful and very friendly. Customers come first at Neil Huffman for sure. We will always return to them in our future. We got the best deal for a new vehicle in our life. No doubt. Owen is very talented and we enjoyed meeting him. He was not only a salesman but has become a friend.
Hi Jeff, thanks so much for your review! We are so happy to hear you had such a wonderful experience with Team Huffman. It is always our mission to pr...ovide an enjoyable and efficient car buying experience for our customers and we are thrilled you found out for yourself why #HuffmanHasIt! Come back and see us :)
It’s not everyday you walk into a dealership prepared to spend $60k cash on two cars, only to be put off by two of the most disrespectful car salesmen... (including the GM) I’ve ever encountered. Extremely unprofessional, all the way up to the top. I wouldn’t walk, but would run from this dealership. Good luck staying in business if this is how you treat your clientele, and especially women. Glad to have been able to give our business to a dealership with people who actually have morals and care about their customers and making a sale instead of this joke of a dealership.
It is our goal to deliver superior customer service at all times and we deeply regret that you felt that you received anything less during your dealer...ship experience. Because we price all of our pre-owned vehicles using our exclusive Huffman Value Pricing - a program that monitors 20,000 pre-owned car websites within a 500mile radius of our dealerships, compares the car you're looking at to similar vehicles and calculates a fair deal based on that data, we price our cars knowing you're getting the best offer possible. We're sorry we could not come to an agreement on the pre-owned vehicles you visited our dealership to test drive. We know you have many choices when determining where to purchase your automobile and we hope that you will consider us again for any future car shopping or servicing needs.
Showed up at the lot unexpectedly with broken down car for trade in and staff were kind and professional and had me on my way in no time with newer car.... I am so pleased with my vehicle and will definitely return to Neil Huffman for my next vehicle.