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Mechanics aren't doing their jobs correctly
First off buying a car from here was an "ok" experience. However BUYER BEWARE when it comes to coming to this place for your oil change!! I have the type of car where you can't check your own transmission fluid because there's no dip stick for the transmission. Last week my car started shifting strange so I had my car's dealer (not va cars but the actual DEALER) diagnose it. Come to find out I was 3 quarts low in transmission fluid!!! How is that possible when I just got an oil change last month at Va Cars and their mechanic checked off that all fluid levels were good??! When I called Va Cars service department she tried to say that maybe I have a leak. Little did she know the dealer reported NO LEAKS! The way I see it is, if I got to keep coming to you for oil changes to honor my warranty the least you can do is make sure your mechanics are doing THEIR xxxx JOB and not carelessly checking off things like they are! RIDICULOUS!!!!
I went here I the guy was pretty rude. The experience was different I understand a pandemic was taking place but he was really rude.
Shopping and Buying Experience
Great shopping and buying experience. Customer service was excellent. I would recommend this dealer to my friends and family. I didn’t have to spend hours with waiting on paperwork and financing.
Inquired about the 350Z Model. Dealer immediately questioned me about financing the vehicle. I told him was shopping for other vehicles. He snapped at me accusing me of attempting a joy ride. Don't deal with these guys. Period!
Very Professional and Welcoming Service
Fernando and Harry made the car buying process as easy and efficient as possible. Willing to do what is best for you and your situation.
Fernando was exceptional and catered to my situation to put me in a vehicle I loved. He was patient and resourceful, which impressed myself and my husband in Colorado. 5/5 stars
Polite and courteous
Everyone was polite , courteous and very helpful. The staff was professional and took care of my needs. I will definitely recommend VA Cars Tri-Cities.
Had a great time. Process was smooth and didn't take all day. The staff was professional and polite. I will definitely recommend VA Cars. Great experience.
After visiting another dealership and not getting a vehicle for the price will wanted to pay u walked in va cars and told them what I was looking for and what I wanted to pay. It was a hassle free experience and they were straight forward with me. I got the vehicle I wanted with the features I wanted for the price I wanted to pay. From the salesperson to the finace person it was smooth easy buying experience. Thank you
Great staff, wonderful service!!
Couldn?t be happier with my new car!! The staff is great and very helpful and knowledgeable. Would not hesitate to get my next car there.