Reviews
Write a reviewAll of the people are so nice and really want to get you
All of the people are so nice and really want to get you in the right car. They where so helpful during the whole process. I highly recommend this company and plan on coming back again. Thanks to every one up there. Cathy Daniel
All of the people are so nice and really want to get you
All of the people are so nice and really want to get you in the right car. They where so helpful during the whole process. I highly recommend this company and plan on coming back again. Thanks to every one up there. Cathy Daniel
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Run away!
Not very few people to buy from. They claim all their cars go through this vigorous inspection process, but that can't be true. After owning this vehicle for less than 3 months and not having even put 1,000 miles on it yet, THEY are telling me that I need to address so many urgent repairs. They are not honest people. BEWARE.
Run away!
Not very few people to buy from. They claim all their cars go through this vigorous inspection process, but that can't be true. After owning this vehicle for less than 3 months and not having even put 1,000 miles on it yet, THEY are telling me that I need to address so many urgent repairs. They are not honest people. BEWARE.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Mechanics aren't doing their jobs correctly
First off buying a car from here was an "ok" experience. However BUYER BEWARE when it comes to coming to this place for your oil change!! I have the type of car where you can't check your own transmission fluid because there's no dip stick for the transmission. Last week my car started shifting strange so I had my car's dealer (not va cars but the actual DEALER) diagnose it. Come to find out I was 3 quarts low in transmission fluid!!! How is that possible when I just got an oil change last month at Va Cars and their mechanic checked off that all fluid levels were good??! When I called Va Cars service department she tried to say that maybe I have a leak. Little did she know the dealer reported NO LEAKS! The way I see it is, if I got to keep coming to you for oil changes to honor my warranty the least you can do is make sure your mechanics are doing THEIR xxxx JOB and not carelessly checking off things like they are! RIDICULOUS!!!!
Mechanics aren't doing their jobs correctly
First off buying a car from here was an "ok" experience. However BUYER BEWARE when it comes to coming to this place for your oil change!! I have the type of car where you can't check your own transmission fluid because there's no dip stick for the transmission. Last week my car started shifting strange so I had my car's dealer (not va cars but the actual DEALER) diagnose it. Come to find out I was 3 quarts low in transmission fluid!!! How is that possible when I just got an oil change last month at Va Cars and their mechanic checked off that all fluid levels were good??! When I called Va Cars service department she tried to say that maybe I have a leak. Little did she know the dealer reported NO LEAKS! The way I see it is, if I got to keep coming to you for oil changes to honor my warranty the least you can do is make sure your mechanics are doing THEIR xxxx JOB and not carelessly checking off things like they are! RIDICULOUS!!!!
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Tri city
I went here I the guy was pretty rude. The experience was different I understand a pandemic was taking place but he was really rude.
Tri city
I went here I the guy was pretty rude. The experience was different I understand a pandemic was taking place but he was really rude.
- Customer service 3.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Shopping and Buying Experience
Great shopping and buying experience. Customer service was excellent. I would recommend this dealer to my friends and family. I didn’t have to spend hours with waiting on paperwork and financing.
Shopping and Buying Experience
Great shopping and buying experience. Customer service was excellent. I would recommend this dealer to my friends and family. I didn’t have to spend hours with waiting on paperwork and financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad Experience
Inquired about the 350Z Model. Dealer immediately questioned me about financing the vehicle. I told him was shopping for other vehicles. He snapped at me accusing me of attempting a joy ride. Don't deal with these guys. Period!
Bad Experience
Inquired about the 350Z Model. Dealer immediately questioned me about financing the vehicle. I told him was shopping for other vehicles. He snapped at me accusing me of attempting a joy ride. Don't deal with these guys. Period!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Very Professional and Welcoming Service
Fernando and Harry made the car buying process as easy and efficient as possible. Willing to do what is best for you and your situation.
Very Professional and Welcoming Service
Fernando and Harry made the car buying process as easy and efficient as possible. Willing to do what is best for you and your situation.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Outstanding experience
Fernando was exceptional and catered to my situation to put me in a vehicle I loved. He was patient and resourceful, which impressed myself and my husband in Colorado. 5/5 stars
Outstanding experience
Fernando was exceptional and catered to my situation to put me in a vehicle I loved. He was patient and resourceful, which impressed myself and my husband in Colorado. 5/5 stars
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Polite and courteous
Everyone was polite , courteous and very helpful. The staff was professional and took care of my needs. I will definitely recommend VA Cars Tri-Cities.
Polite and courteous
Everyone was polite , courteous and very helpful. The staff was professional and took care of my needs. I will definitely recommend VA Cars Tri-Cities.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Time
Had a great time. Process was smooth and didn't take all day. The staff was professional and polite. I will definitely recommend VA Cars. Great experience.
Great Time
Had a great time. Process was smooth and didn't take all day. The staff was professional and polite. I will definitely recommend VA Cars. Great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase