As usual, the drop off was easy, my service advisor was great, my service was completed in a timely fashion, and it was returned clean!
As always, the service staff at Volvo Walnut creek were helpful, friendly, and very efficient. I was kept up to date on the progress of the service and... repairs. Picking my car up took less than 5 minutes from the moment I arrived at the dealership. Perhaps, more important than time -- the process felt very safe. Staff were very respectful of social distancing, sanitizing, and wearing masks.
Been working with Walnut Creek Volvo since 2012 when they were Lawrence Volvo, when I bought a Certified Preowned (CPO) 2012 S60. Paulo the service manager... has been outstanding...gracious, attentive, and always in a great mood. He and his service team have taken great care of my S60. Interestingly, we just had the 67,500 service done in July 2020, and we’ve been so happy with the Full experience with this dealership, we ended up buying a new (6,000 miles) 2019 XC40, CPO! This new car is the Best in Class for a small luxury SUV. I strongly recommend checking out the folks and cars available at Walnut Creek Volvo...you’ll definitely be treated great and enjoy the experience! [This is a real and honest review, and I’m a real customer].
Mary McKinney made it easy, rewarding and time efficient. Mary gave me a great deal right up front with no stress. I got a fair price for my trade-in... and was done quickly. She knows Volvos new and used and knows how to effortlessly accommodate your expectations as a Volvo customer. Offering you suggestions and options. Providing you with the information you need to make an informed choice. I can not recommend her enough. If you are buying a Volvo Mary is the person you want to see. Thanks again to everyone at VCWC you do a great job, I am so glad you are my dealership!