Mercedes-Benz of Gilbert

Was a very good experience.I felt Glenn and Derek were honest and did not try to pressure me like other dealers which is why I returned and bought a used car.

Purchased my first and last Mercedes GLC 300 in August of 2024. This SUV has had numerous issues and I’ve been to this dealership more than once for repairs. First visit, rude and inconsiderate service rep, so I asked for someone else to assist. Employees seem stressed to the max and on overload. The vehicle got updates which were supposedly going to fix the issues, but did not! The backup camera has not worked properly since the purchase. The slide controls on the steering wheel for the volume control work poorly and I was told there is no fix. Then, two-weeks ago I had the vehicle towed to dealership due to warning message and overheating. Could not drive it! I was not given any clear answer as to what was wrong to cause this, and was just told that there were 10-error messages on this vehicle that they updated. Again, the backup camera doesn’t acknowledge or give warning of a vehicle or person behind me backing out of a parking lot. Apparently the repair shop doesn’t know how to fix the real issues, or ant the very least replace the camera under warranty. After owning this vehicle 10-months now, I drove to another dealer and purchased a different SUV! No more inadequate service or disappointing Mercedes for me!!

THIS HAS HAPPENED TO OTHERS, ACCORDING TO ONLINE DATA!!! So much for integrity and honesty! Who cares that I paid for what I didn't receive! Mercedes Benz of Gilbert sold me a beautiful, shiny, 2018 C300 in June of '23. I paid a little on the high side of full market value. I specifically inquired about any prior accidents and they referred me to their posted Carfax, which was squeaky clean. I am the second owner and the previous one was a lessee. Someone recently rear ended me. I found out through their insurance co that the previous owner of my car filed a claim (due to a collision) in Nov of '19. MBG claims they had no knowledge of it. You and I both know that they don't solely rely on Carfax to determine prior accidents! MBG is not trying to investigate, and they aren't answering my calls. Why wouldn't they reach out to ask me for the claim # or any other specifics? Because MBG already has all the information, that's why!

Excited to what am I doing here? We ended up purchasing a 2020 Mercedes Sprinter 15 passenger van with almost 48,000 miles on it, for our business. Bought from out of state, it was shipped up to Wisconsin. Deal was going okay, then the vehicle showed up. Started up, drove off the truck, did our inspection. - Center mirror was dangling - No heat - Dash is going off in the first few miles because the engine was overfilled with oil - Driver door was fighting the hinge to close, wiper sprayer nozzle was held on with a zip tie - and a couple other small things. If it was any one of those besides the heat, I would've just dealt with it. Called up our sales rep Gale, explained the problems and disbelief that a Mercedes Benz dealer would put a vehicle on their lot like this, she spoke with her manager, called us back, and directed us to bring to our local Mercedes Benz dealer, and have their manager talk with MB of Gilbert Manager and that it would get taken care of. Sounds good, we appreciate that, thank you. That is the service you would expect and receive for the price tag of shopping with Mercedes. That has always been our experience as well. We have had several of these and plan on getting more. They are good machines. Goes to the dealer the next morning, and turns into an almost 3 week project back and fourth. Frustration growing as we have a big payment with the van and it was a week in shipping, almost 3 weeks at the dealership, dealer didn't want to pay for it all, just to be made right to standard of putting on the lot. Eventually, the Ron, the service Manager agreed to pay for the fixes which was around $2,000. Thank you. But we ended up paying for the Diagnostics of almost $500 under MB Gilberts instruction to bring it in. Furthering the experience, I have asked for the service records multiple times, haven't received them from anyone I've requested them from. Other things noted as something to be aware of. We asked when the oil was serviced because there was no sticker in the windshield. MB Gilbert said it was done there at their dealer. Had our Dealer look up the records within the dealer system, showed me his computer screen, it's not in their service history. Ron of MB Gilbert also said the Transmission service was just performed there, an $800 service, no records in the system of that either. We had done the oil change quick as the vehicle needed to get to work, we are still in question about the trans service. We did ask our MB Dealer who we have a regular relationship with, though expensive, they have always caught every little thing and then some. We asked them to go over the whole van just to make sure it is a good vehicle and no bigger issue is to arise. They did confirm, it's a good vehicle however bizarre and shady behavior practices from the MB Gilbert dealership. Confirming our dealer, "I can assure you a vehicle has never been put on our lot like this. This is a lose your job performance." Our dealer had gone as far to say, it doesn't make sense. There are little things that don't cost much to fix and they jsut didn't do it, like the cabin air filter that was a sand box from driving on dirt road in Arizona. Or the MB warranty recall work for the DEF and exhaust system. Why didn't they do it? They get paid by Mercedes-Benz the company themselves for that work and dealers make money in service more than anything. It doesn't make sense. So, I have asked for our - Sales rep Gale Sedlak - Service manager Ron Lacour - General Sales Manager Jonathan Harris to make this situation right and reimburse us for our diagnostic fee's, as it was under their direction we bring the van in, provide a service log, and inspection report for being ready for sale and I have received none of those things. No one has bothered to reach out to us at all since that request. A very frustrating and expensive experience. Good vehicles, poor dealership.

I went to the dealership to get the battery in my key fob changed, and while I was waiting in the customer service area, a mouse ran from under a chair and into a vehicle that was parked on the showroom floor. The guy at the parts department saw the mouse and had no reaction, that tells me that's not the first time they seen a mouse.

This dealership makes car buying easy. Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listened to our needs. We found the car with the specifications we needed at the price we wanted. The team at MB Gilbert made the experience as stress-free as possible. The lounge is great, and I even found a fun little electric toy car for grandson!

Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK YOU ARNOLD LIM !!!!!!!

Awful service here. I wish there was a place on here for no stars. I’m the type of person who only leave good reviews but after another occasion of the company not standing by their brand and having to resort to getting the manufacturer involved things changed. Buying a CPO means nothing here. I was xxxxed over once with documentation, and it’s not happening again This time the Better Bureau of investigations is will be involved as well

I’ve come to this dealership 3 times now and nobody is better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help!

I had an outstanding experience purchasing two new vehicles from James JayJack at Mercedes Benz Gilbert. James ensured my cars were ready for timely delivery, showcasing exceptional professionalism. A special shoutout to Paul Navarrette for enhancing my customer experience with efficient tint and 3M clear bra installations completed in just one day! It's clear that Mercedes Benz values its customers, employing talented staff who make the car buying process enjoyable. I highly recommend this dealership to anyone in the market for a new or used car!