Mercedes-Benz of Gilbert

Originally, I wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond the call of duty while helping me buy my GLE53 a couple weeks ago. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thus, a quick note would not cover how much I appreciate your knowledge and time with me on this deal. Shopping for a new car can be inundating to say the least. Finding a good car dealer in the process is rare and I am very pleased to say I have found a hard working honest car dealer. Ed Fransen, at Mercedes-Benz of Gilbert, AZ is awesome! He is committed to customer satisfaction, is knowledgeable and comfortable with the latest product technologies, is a patient listener and an experienced car dealer! Ed was very helpful to me with vehicle information and details that assisted me to zero in on my choice of vehicle (convertible vs SUV). He found me the right vehicle that best match my wants, needs and sporty desires all in one vehicle. I selected a new 2023 AMG GLE53 SUV. Unfortunately, at the time, MB Gilbert did not have many color/option package combinations available in stock that met my criteria. So, I started the on-line process of building my GLE via the MBUSA website. This way I would be certain to get my color/options. Meanwhile, Ed was doing an internal search of his own and was able to locate the perfect SUV match scheduled for delivery to MB Gilbert in a couple weeks. I held off on building one to order to see if this SUV was a match. Ed contacted me on the day it arrived to let me know it was ready for my review and test drive. We set a time for the next day to test drive and possibly decide to go forward. Mind you this was not just an ordinary 5 minute test drive, as I wanted to make sure this SUV was right for my future road trip needs. We took to local roads then did a loop on the freeway. Once on the freeway I was sold, this is a great highway vehicle and I look forward to many road trip miles with it. We completed the sale late on that Saturday. Ed had all the final purchase documents set-up with Tara Price (Finance Director) for my return on Monday at 11 A.M. for final signoff/purchase. Working with Ed has been a pleasure. He is easy to work with. Is quick to respond to my inquiries with detailed information. He follows up with further details when something comes up. Ed is very detail oriented. If your looking for new or used car, SUV or van be sure to checkout Mercedes-Benz of Gilbert and ask for Ed Fransen. He will work with you to get you a great deal. Sincerely, Jack Vankann

Incompetent. I went to Mercedes Benz of Gilbert to buy a 2016 E400. I have been looking at these for a while so I just needed a quick drive around the block and would have purchased on site. I live an hour away from the dealer so I called and spoke to Kyle. Explained this and asked if they could have the car ready to drive. "Of Course, it will be ready and parked in front". Of course, when I got there, the car was not out front. It wasnt ready to drive. AND I COULDN'T drive it because "the battery was dead". Yes, I like to buy cars that I cant test drive (note sarcasm). So I turned around and headed back home with 2 hourse out of my Sunday wasted. On my way home, I called the sales "manager" John and his response was....."sorry, that happens sometimes. I was the ONLY person there that morning. This was either total incompetence, lack of care and service on their used vehicles, or they just want you to come in so they can try to sell you something different. ANY way you look at it way, I would avoid them.

Incompetent. I went to Mercedes Benz of Gilbert to buy a 2016 E400. I have been looking at these for a while so I just needed a quick drive around the block and would have purchased on site. I live an hour away from the dealer so I called and spoke to Kyle. Explained this and asked if they could have the car ready to drive. "Of Course, it will be ready and parked in front". Of course, when I got there, the car was not out front. It wasnt ready to drive. AND I COULDN'T drive it because "the battery was dead". Yes, I like to buy cars that I cant test drive (note sarcasm). So I turned around and headed back home with 2 hourse out of my Sunday wasted. On my way home, I called the sales "manager" John and his response was....."sorry, that happens sometimes. I was the ONLY person there that morning. This was either total incompetence, lack of care and service on their used vehicles, or they just want you to come in so they can try to sell you something different. ANY way you look at it way, I would avoid them.

Today I had good experience with Brandon Schoonover. Thank you for all your help and explanation.

normally dread buying a new car for several reasons: (1) the salesperson is pressuring you with hardline sales tactics or trying to sale you something you do not want; (2) management is burying dealer add-ons in the buyers order and hoping you are too exhausted to deal with it; (3) finance is trying to sell you bumper to bumper warranties you probably do not need and that cost an arm and leg. Gale Sedlack, my salesperson, defied this stereotype of the salesperson all of us know all too well and have all experienced at one time or another. She sets the standard of how all car salesperson should do, say and act. Professional and urbane, attentive to my budgetary constraints and feelings, Gale embodies the standard of excellence and world-class service that every dealership in the world should push their employees to adhere to. Moreover, Sean M., in finance must have taken lessons from Gale because he too was honest, understanding and patient with me. He did not rush me or try to sell me things I did not need nor wanted. Mercedes Benz of Gilbert has a customer for life. Seth Richmond

One thing I have learned is that no correlation between good customer service exists between the prestige of the brand, the reputation of the business, the type of product or service or how much money you spend. I've been the recipient of better customer service when buying a ten-dollar oil filter than when I spent forty thousand dollars on a boat. The employees of the business are the ones that manufacture the quality of customer service one experiences. I recently ordered a SUV from Mercedes-Benz at Gilbert; Arizona and I cannot remember being treated better since COVID-19 came into existence. Fortune put a salesperson named Gale Sedlack into my life when shopping for a new SUV. With the delicacy of a seismograph, Gale tuned into my heartbeat and feelings and knew how to make me feel like I was in safe hands, feel important and let me make my own mind up while providing me with expert explanations and answers to all my questions. Tarang Patel

Glenn Davis was great help in making my purchase. He was very professional and got me in and out of the dealership. This was the best experience I had purchasing a car. I purchased a used Acura/MDX. They offer competitive pricing and great service. I highly recommend Glenn if you are in search of a car. He will give you a great experience and prices. Thank you Glenn, I hope to continue doing business in the future with you.

If I could give ZERO star, I would. These people have no integrity, no honesty, and no honor! I'm from out of state, the unprofessional salesperson I was dealing with was this person named Gale Sedlak! We picked out a New GLE 350 out of their stock and agreed and worked out the details and agreed on a sale; She sent us the paperwork and the credit application to sign and so we did, then after a couple of hours, she texts and says "there are appointments to see the car today" after she received all the paperwork including Driver's license, social security number, employment status and etc. with a signed copy of the sale agreement. She then refused to answer texts and phone calls as we followed up where things stand. We had to call the dealership to get her on the phone and she then claimed that the finance department will call to complete the sale. At this point, I knew something doesn't smell right. So, I called and asked to speak with the finance department, and someone named Dennis said that they have no paperwork from the salesperson Gale in our name, he would get in touch with her and call me back right away, he never did! So, I waited till noon the next morning and texted Gale as to why I'm not getting any communication at which point she texted back the verbatim: "Hi! Yes, there is an issue. My operation manager put the GLE in our loaner fleet a few days ago. He cannot pull it out, so I have to find another one and the same price and color combo. This wasn't caught until my manger put everything into the system." I then called and asked to speak with a manager at the dealership, and I was connected to a person named Omar, as he claimed to "figure things out" and call me back. He never did. My guess is that they sold the car to someone else who offered a $1000 more for the vehicle. They also sold their integrity along with that that. Whatever the reason may be in the experience they've created for us, they proved their dishonorable business practices as they can't even adhere to minimal customer service standards and quality. The level of unprofessionalism at this place is unparalleled to anything I've ever seen before. Doing business as a middle of the road car sale lot and dragging the name of Mercedes Benz to the mud. Stay away from this unscrupulous and unprincipled entity. Take your business where you're not treated as a second-class customer, where they value your time and money, and above all have integrity and honor in doing business.

Dan was very prompt about getting back to us and I felt he was very straightforward and honest in our communications with him

After visiting a highly-rated local "specialist" used car dealer and being disappointed, we came to MB of Gilbert. Paul was professional, had great product knowledge, and treated my wife (we were looking at a convertible for her) with respect the entire time. The negotiations were reasonable, and it helped that their certified pre-owned car was already priced near where the market was (many high end dealers intentionally overprice to help with negotiations). Overall, the purchase process was very well handled, and the delivery process was first-rate. My wife loves her car and we would both highly recommend MB of Gilbert. Even the F&I manager was a pleasure to deal with and didn't play any tricks. Honest, classy, professional are words I would use to describe them. Will definitely buy from them again!