OC Auto Guys

Beware: Dishonest and Unprofessional Service at OC Auto Guys This review serves as a warning to anyone considering OC Auto Guys for repairs. My experience with the owner, Shawn, was an utter disappointment marked by dishonesty and wasted time. The Incident: At a shopping center, Shawn's wife accidentally backed into my car. She claimed they were covered under his shop's auto policy and, on the phone, Shawn promised a full bumper replacement to restore it to its original condition. However, his wife left the scene without providing any auto insurance information. False Promises and Wasted Time: Initially, Shawn seemed cooperative. He requested my car's VIN number and estimated repair time. However, after a week of radio silence, I followed up. To my surprise, Shawn's story changed. His mechanic, he claimed, advised a cheaper fix involving "popping and sanding" the bumper, backtracking on his initial promise of a full replacement. Dishonesty and Personal Information Concerns: This situation raises serious concerns about Shawn's integrity. It appears he only requested my car's VIN to avoid upfront honesty about his true repair intention. Additionally, acquiring this personal information without following through on the promised repairs feels like a misuse of trust. Unprofessionalism: The entire experience lacked professionalism. Shawn's wife's behavior at the scene was unacceptable. Attributing her lack of responsibility to being Canadian and using her children as an excuse to deflect blame was upsetting. Avoid the Headache: In conclusion, avoid the stress and disappointment I experienced. OC Auto Guys' deceptive practices and unprofessional conduct make them a risky choice for auto repairs. There are undoubtedly honest and reliable repair shops out there. Don't waste your time and money at OC Auto Guys.

If you are looking for a good used car, definitely do not go to these crooks. And, if you do buy a car from them, do not buy the warranty, it is just another way to get you for a couple more thousand, it will pay for nothing. My suggestion if you decide to deal with these guys, take a lawyer, or someone who knows contracts and READ EVERYTHING before you sign anything. They sold me a car, granted it looked nice, but it is a money pit. One month after I got it it required a major repair and has needed three more major repairs since. The warranty will help with none of the costs because they consider it wear and tear.

If you care about your time and money these guys are not especially Omar and Sean. They told us that they would us a car just to find out that they sold it to someone else. It’s more like a bidding contest they only sell cars to those with a higher down payment, which is exactly what happened. You can have good credit be approved and they won’t sell you the car unless they’re profiting as well. Overall was a bad experience complete waste of time!

Love my car. Had some communication issues and things were a little unorganised for my test drive. I had to work hard on communication and getting pieces into place. But the car is just what I was looking for.

I’d go somewhere else if you’re looking for a used car. Similar experience as others. Changing the price at the last minute trying to get me to sign for $1000 more than advertised. They promised me a deep cleaning and now they ignore me. They sold me a car with a flat tire. I told them to check the tire before I bought it. They said it just needed air. I even have text messages to show them prior to buying. Now I have to look at getting my own tire because they aren’t responding to my emails, calls or texts. It’s been about ten days and I had to fill up my tire twice. In California there are laws to protect used car buyers but they don’t seem to care. There’s also a grinding noise coming from the rear. Luckily I have a warranty but those don’t work until you drive the car 1,000 miles. There are tons of used car places to buy from in south OC so just avoid this one. Go to the next one on the block. I regret my decision for now unless they step up and do the right thing and keep their word.

The owner is my friend Shawn. He sold me my dream car, A 2015 BMW i8 w 27k miles for $60k. I have a few friends that have dealerships in the area but I chose to go with Shawn because he's honest and trustable and I know I'm getting the best deal without haggling or bargaining. I'm definitely sending anyone I know to him. If he doesn't have the car you're looking for he will find it for you at the your price range. Thank you for being a stand up guy

I had an exceptional experience purchasing a used vehicle from these guys. Victor went above and beyond our expectations and landing me a great deal. Best purchase ever :)

I WAS TREATED LIKE FAMILY > IF I COULD GIVE 10 STARS I WOULD! OC AUTO GUYS WILL BE MY 1ST STOP IF I EVER NEED TO UPGRADE IN THE FUTURE!

I walked in and drove of the same day. Hassle free experience, excellent customer service and very knowledgable staff. They got lots of cars to choose from. I went in for a 528i but ended up buying a 535i which caught my eyes. Merry Christmas to Shawn, Victor and the rest of the staff at OC Auto Guys!

Thanks to OC Auto Guys I got approved for a vehicle which I thought was out of my reach. Love my new ride the financing will help me to rebuild my credit.