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Don't fall for the lies, they won't fix your car.
The LAST DEALERSHIP YOU WANT TO GO TO.. I've past this dealership all the time, and seen they had a lot of cars to choose from. Unfortunately, I sent my stepson and wife up to buy a car because his car was unrepairable. When they came home to show me the car the dealership recommended, it has been wrecked in the front, glue was holding the grill in and the emblem was cracked. At that time, even with me just having spine surgery, I got ready because I didn't want them to take advantage a woman and a kid. When we arrived, I mentioned the car had been wrecked, then they brought out another car that had multiple damage to the paint, with I might add, a bunch of dust so you couldn't tell the paint was messed up. After the all that, they brought a car up that was dirty so you can't tell all the defects, and promised us that the car would be detailed to perfection. Needless to say, after we had been at the dealership for hours waiting on the finance department, they let us know that it had been in accident and the airbags deployed. We looked over that, simply because they was about to close and my stepson needed a car to go back and forth to work. We finally left the the dealership and got down the road and turned the radio on, and no sound. Called the dealership and they said, No worries, we will get it fixed. They set up and appointment at there cheap shop, and even after making an appointment, they kept it for 2 days, because they didn't have time to get it in. Since there 2 dollar shop couldn't fix it, and being almost a week, the dealership said we didn't purchase the extended warranty that wasn't offered. Beware what you buy from this place, don't be like us, make them wash the car before you sign the papers. The top of this car hood, roof, and trunk is literally scratched beyond repair. So, I would pass this dealership up , and waste your time. Definitely, DONT FALL FOR THEIR LIES AND MISGUIDANCE. Our salesman was Travis, and it was the Finace Manager that lied and said they would fix whatever was wrong.
HORRIBLE SERVICE FROM SALESMAN MICHAEL KEESEE!
We would have given them a 5 star review if it wasn't for the ABSOLUTELY HORRIBLE EXPERIENCE WITH SALESMAN MICHAEL KEESEE!! But in fairness, we had an overall good experience with Eddie in Finance and Bobby Toppin (another salesman). We bought the car through salesman Michael Keesee with the agreement they would replace the cracked windshield. After driving an hour twice (once for him to measure the windshield and then for our actual appointment) to Stephens Auto Care in Pevely (where Michael told us to go) the owner there (Mark Stephens) got mad at us when we told him we'd wait for the repair (since we lived an hour away and did not have another car to drop ours off and pick it up later). He got mad and rudely told us we'd be there all day!!! (Even though we had an appointment). We planned to sit it out until we heard him talking bad about us to the group of window installers working on other verhicles. We then left and called Michael to get the number for another glass repair company to call. He (Michael) never returned our calls! An entire week went by and not a single response from him!! We finally called our finance person (Eddie) and told him about the problem with Stephens Auto Care and that we could not get through to Michael and he wasn't returning our calls and he said not to worry because they have a network of windshield repair shops they work with and connected us to our salesman. Miraculously Michael answered the phone when Eddie was the one connecting it!!! Michael proceeded to lie to us and said they only use Stephens for glass repair and no others. When we told him our finance person just told us they have several repair shops they use he became rude and abruptly gave us the number to Anytime Auto Glass. Unfortunately, Anytime Auto Glass needed approval from Michael in order to come fix our window. We and Anytime auto glass called Michael FOR TWO WEEKS to get the approval for them to fix our windshield and he NEVER returned our calls or theirs!! After 3 weeks Anytime Auto Glass called and said they lucked out and managed to get approval for us from another salesman there (Bobby Toppin). They were fixing the windshield of his customer so Jenny at Anytime told Bobby about the problems we were having with Michael not returning calls from us or them. Bobby went out of his way to get the approval for our windshield while he was approving his own customers windshield replacement and we were able to set up the appointment and Anytime Autoglass (Highly recommend them!!) came directly to us and fixed our windshield. It took 20 minutes (not all day like Stephens Care Car told us it would) and they came to our house saving us another hour drive!! BOTTOM LINE: I would recommend doing business here but SERIOUSLY RECOMMEND TO AVOID THE SALESMAN NAMED MICHAEL KEESEE and work with Bobby Toppin (or anyone other than Michael if you want any kind of service after you've provided him with a good commission through your sale). They do have a great lifetime warrantly on many of their vehicles (which is why we chose them in the first place), a great selection of vehicles, easy financing, and Eddie in Financing and Bobby Toppin in sales were excellent! We will give them repeat business but we will never work with Michael again and will be giving our repeat business (and the corresponding commission) to Bobby. And just another note- We still have not heard back from our salesman Michael Keesee at all!! He never returned a single one of our voicemails to him and its nearing a month after we purchased the vehicle from him!
Kinsey Reiner is the best!!!
Kinsey is very knowledgeable and great to work with!! You won’t regret meeting with her! Best experience ever! Just tell her what you’re looking for and she’ll find it for you
Great shopping experience
Very helpful, great service. This is the second vehicle we bought there. Will go back again. Everybody is friendly and helpful. Very enjoyable experience. Thank you
New to me
Very friendly staff more than willing to help you or answer questions process was very pleasant and buying the car and seemed pretty fast I'm definitely going back to buy another car
Out of state purchase
Great price, streamlined process, only thing I would have liked was more specific answers concerning the warranty other than a generic "see the documentation" response
Repeat customer service and staff are great very h
Awesome staff and vehicles I have bought two vehicles from them very good cars and trucks no problems with vehicles will continue to shop there’s
I had an excellent experience at this dealership from start to finish. I’ve bought many, many cars and I would definitely buy another vehicle from this dealership.
Everything went well.
Everything went well the salesperson Chris was great to deal with I bought a 2011 Jeep it is 9 years old you can't expect everything to be perfect but so far have had no issues with our purchase.
Great shopping experience @ AutoCenters Herculanem
Had a wonderful experience at AutoCenters Herculaneum. Sent in credit ap on Friday night. Had an answer with an appointment for the next morning. Got there and they immediately let me test drive the car I wanted. Two hours and we were out of there-completely finished with the purchase of my new car. Thanks so much!!!