AutoCenters Herculaneum

Told me Capital One, whom I had a 30-year relationship with, had denied my application and secured me financing thru Ally at a 6% higher APR & $125 higher monthly payment. Capital One snitched on the dealership and sent me a letter stating although I was approved, the dealership would not agree to terms of the loan (specifically add-ons I did not ask for, and the dealership presented as $0 included items). Took car for first oil change after purchase and Nissan populated $1,367.75 in maintenance that had not been done. I've only owned the car 4k miles. The dealership did not disclose that the 105k services that were due 15k miles ago were never completed. The salesman was great and none of the issues I had were attributed to the salesman.

Bought a Nissan Rouge from the dealership Oct. 17th, by the 24th and less than 400 miles of me driving it a check engine light came on. Ran to O'Reilly for a diagnostic and then contacted the dealership about the issue and was able to get it in on the 28th of Oct. The issue was the catalytic converter and some computer piece that were going bad. They agreed to fix the issue per their warranty that covered the issue. Then came the waiting 2 1/2 months to get the vehicle in to have it serviced and fixed all while it was this excuse or that excuse for what they didn't have or what was delayed. I tried to give them some grace as it was a used vehicle and I understand sometimes things are out of our hands. But then they get the vehicle on the 12th of Jan., it takes a little over a week to get it fixed and I was fine with this as I'd rather have it fixed right than fixed quick, so again I gave them grace with the extra time and issue. Then came Jan 21st. I first got a notification email that my tow mechanism had been activated around 1:30 p.m. Around 2:15-2:30 pm I received a call and they left me a voicemail. I returned call after finishing clients around 4:15 p.m. to news that my vehicle had been involved in an accident. I got a few details from their service person and then spent the next week trying to get more information. Having a bad feeling, I spoke to my lawyer who advised me that if I dont believe I'm getting the truth to refuse the release until I had what I wanted (pictures, insurance information, police report). They repeatedly told me they couldn't get pictures, that the police report was through the Herculaneum PD and then gave me the insurance adjusters name (but no company or phone number so no way to contact them). I contacted the towing company (the one piece of information they did correctly give to me) and was able to get pictures, insurance information, and the address of the accident including the correct PD which was Pevely, not Herculaneum. I spoke to their GM after he called and asked why I had retracted the release and I made it very clear that The "head on collision wasn't just that, but they had rolled my vehicle". A detail they just happened to leave out on top of the lack of insurance, incorrect police department to have me looking in the wrong place, and the tow company had pictures the whole time. I lost money dealing with this dealership and their unethical and immoral ways of treating and dealing with a customer due to their own negligence and incompetent ability to be upfront and honest. I gave them multiple chances and opportunities during the almost 3 months I did actually have the vehicle and they proved exactly why they shouldn't be trusted by anyone. I gave the benefit of doubt with the check engine light, the long wait to actually get the issue fixed, and then trusted them to at least be honest about the accident that was their fault and they failed at all three. I would strongly advise against buying or doing any business at all with them at all.

First of all T. J. was my salesman. I went into this place to trade my vehicle after being told that they would be able to keep my payments the same. After telling T.J. mulitple time what I was willing to spend and how much I was willing to go on payments he continued to try to negotiate. He finally convince to make the purchase telling me that I would be able to refinance after 6 months and get my payments and interest rate where I needed it. Mind you I did not know until after the fact that I had a 15% interest rate. After six months I tried to refinance and was told that car was not worth the price I paid there for I could not get it refinance. Unfortunatly, I had hard pulls on my credit from this and my credit score dropped. I was also told that I would be able to have full warrenty on the motor and transmission. I contacted the warranty department and they told me that the only way this was covered is if I use Nissan Auto to change my oil and do my maintenance. I have been back to Nissan Auto for 3 oil changes now and each time with negative experience. The guys in maintenance did not seem to know what was going on. Each time I left there I had something wrong with my tires and did I mention they charge 100$ just to change the oil and rotate tires. Horrible place!!! DO NOT PURCHASE A VEHICLE FROM THIS PLACE. There are many Nissan dealerships and used car places in St. Louis!!

My brother purchased a used vehicle from AutoCenters Nissan in Herculaneum, Missouri approximately 5 months ago. At the time of sale, he was explicitly told by dealership staff that the vehicle had no prior damage or body work. This assurance was a key factor in his decision to purchase the vehicle. Recently, he noticed the front bumper pops out while driving at highway speeds. Concerned, he took the car to a certified Kia dealership for inspection. Their technicians informed him that they would not repair the bumper under warranty because there is evidence of previous body work—work that he never authorized or had done. When he returned to AutoCenters Nissan to inform them of this and request that they cover the cost to fix the bumper, they refused to take responsibility, stating it is no longer their problem. This is despite the fact that he was sold the vehicle under the representation that it had no body damage or repairs.

While our salesman, Ryan, was great to work with, the overall experience was terrible. We are not from the area. I sent over detailed photos, info and everything they would need to give me an estimated trade in value to see if the drive there would worth it. I was told $22-23k trade in value. We were offered similar or more by a few local dealerships but the specific vehicle I was after isn’t available around here. My husband and I both took off work, drove 8 hours total, sat and waited for 2+ hours for them to come out and offer me NINE THOUSAND LESS! Before giving us the insulting offer, they RAN OUR CREDIT! We filled out the paperwork on it which I never do before knowing my trade value but they had already told us our trade value would be between 22-23k which we were fine with AND THEY DIDNT BOTHER TO MENTION IT WOULD BE FAR LESS. Not only was the offer insulting, they tried to state false reasons why such as “it needs tires” but I have receipt proof that I just put tires on 6 months ago and they’re still great. They stated there was a transmission issue which worried us as we had no indication ever that there was an issue so we had it looked at by an auto and a transmission shop— both stating that the transmission is perfectly sound. To have someone drive that far and turn around with an offer like that was insane. On top of it all, the vehicle we went to see was filthy inside and appeared to not have been detailed despite them having it on the lot for a bit. I began reading reviews after we left and wish I would have before making the trip because they play this game often. Not many car dealerships have integrity or morals— and AutoCenters of Herculaneum certainly does not. Do NOT recommend.

This place seems a little shady to me. I found a truck on their website that I liked, so I went to test drive it and decided I wanted to buy it. It was listed for $59,995. After 3 1/2 hours of waiting on my trade-in to be appraised and financing, I was told they were ready for me to go to the finance person to finish the paperwork. It was not until then that I learned that the price was not the $59,995 they had on he website, but it was $66,500. I was told that the price on the website was because it had hail damage, but it had been fixed, so $66,500 was the price. If that were the case, they should have changed the price online. I was beyond mad. I did not see anything on the ad suggesting that vehicle had hail damage. This is false advertisement. So, are they crooked, or just incompetent?

Not the most professional lot. Seems like they care more about volume than customer experience. Great if that’s what you’re looking for.

Thank you Wayne for working so hard to get us the deal we wanted,answering all of our questions, taking time to explain everything in detail so we could decide on our own....my wife Tina and I could not be happier we love our beautiful suv....and all your help after the sell....absolutely out standing... Thanks again Wayne H.....john and tina

We had a great buying experience with Pat Mclaughlin. he was very helpful and found what I was looking for. The time we spent together was pleasant . Having him as a salesman was a nice and I felt lucky . He took care of us with great professionalism. No pressure to buy just easy conversation , he even let us take a picture in front of the truck and building and was in the picture to!! My wife was even impressed with the service he gave us. Thanks Pat

This dealership should be ashamed of the way they treat customer's. I was lied to, deceived and bribed. I drove 3 1/2 hours with to test drive a particular car that I was interested in. The dealership closed wasn't open when I got there due to weather. The weather was fine when I got there. I was told by their online answering service that a manager would call me. That never happened. I checked into a hotel so I could test drive the car the next day. The next morning I called and spoke with the dales manager Kyle. He apologized for me not being notified of their closing and offered to pay for my hotel stay. Which I thought was nice. I went to test drive the car an hour later. To make a very long story short. I took the car to a local body shop. The car had hail damage all over the hood and roof. The windshield had chips , the brakes were almost gone with very thin rotors. The engine compartment had sand all throughout. Like it was in a flood or something. I brought the car back and told them about all of the problems that was found. The sales associate Ryan had the typical used car salesman excuse for all of it. He knew nothing about that car. I offered them a cash price with the idea that I would have the car repaired. They came back with a higher price than they had the car listed for. They told me if I wasn't going to finance through them or give them a trade in, then the car is a higher price. That was never discussed or disclosed. The car fax doesn't mention any hail damage. I walked away. Kyle refused to pay for my hotel stay, He told me that morning that if I was bought the car he would take $275 off. If not then he would cut me a check. He refused to give me anything because I caught them lying and deceiving and I wouldn't give them their ridiculous price for the car. They knew about what was wrong with it because it's been half assed detailed and it's been on their lot awhile. After I went home they dropped the price of the car online. Kyle is a poor excuse for a sales manager. I would never recommend this dealership to anyone. My red flag should have been the customer arguing very loud with a sales associate when I arrived there. He was saying that he was lied to and lost a lot of money on car repairs. The sales associate was yelling at the customer. Beware of this place and especially Kyle and Ryan. Scam artists.