The guy named Salomon helped me so good I’m glad that I went with him he was a great help! I would like to go back
Took car in for a warranty repair and it came out with an exhaust leak that they refused to fix or reimburse me for having another shop fix it.
These guys are completely incompetent jerks in the service department. And I mean completely incompetent, lazy, poorly-informed and completely insensitive... as humans. They need to look up the definition of ‘service’ and try to understand how far off the mark they are. Our story ... we needed a duplicate key made. A single key. So far, we are on our 5th interaction, 36 days after we started, out $105 and still have not had the key made. First off, you have to make an appointment to get a key made - kind of ridiculous, but whatever. That is the issue with newer Jeeps more than these idiots. But here is the thing - when they make you get an appointment to make the key, they won’t take your information on what kind of key you need. So then you show up for your first appointment in person and they tell you ‘we don’t have that key in stock, go to the parts department and order one’. Then you get there, and the lazy guys behind the counter can barely be bothered to look up at you. You wait 15 minutes (while there is nobody else in line mind you) and when they finally decide you are worth talking to they then tell you ‘we cannot even order a key for your new Jeep until the registration is final’. Again, no idea why you could not have asked for that on the first call, but now you are told ‘come back in a few weeks when you have the registration’. So you wait a few weeks, and go back again, this time just to order the key. When you get there, you are told it will cost $105 to have the key matched to your vehicle (this works out to about $630/hr BTW). You also need to pay $200 to order another key but the lazy guy behind the counter tells you ‘you would be better off ordering on Amazon, they are much cheaper’. So now you set up ANOTHER appointment, order the parts off Amazon and show up for your 3rd visit a few days later. Now they make you wait, and eventually they say ‘sorry, it is too late in the day and we are closing up, can you come back another day?’. So you come back again for your 4th visit (all for a single key mind you) and this time are told (by the same exact lazy guy mind you) that ‘those Amazon keys only work half the time but we’ll try’. So they ‘try’ it and shockingly cannot make it work but still charge you $105 for the pleasure of dealing with them. Now they tell you, you need to order another key from them, pay another $105 to match it and come back again the next day. So on your 5th visit, you show up and they are so completely tuned out you literally cannot get their attention to even acknowledge your presence. These guys are complete jerks and do not deserve your business. They will never get any of ours ever again, I highly recommend you take your business anywhere else when your Jeep needs service. If they can mess this up so bad on a key, imagine what they could do while working on something important like your brakes or engine. Scary, pathetic and Jeep should be ashamed of themselves.
I saw a new Dodge online that I wanted to buy and called them to confirm they had it and that I wanted to come in, drive it and if OK then buy it. My first... clue about this awful dealership was that it took several calls to get through, phone call unanswered or misdirected, total chaos. When I finally did get a salesman, I made an appointment and I headed on down with checkbook in hand. I specifically asked on the phone that the car be clean when I arrive so I could make sure the paint and everything was all good. When I got there (second red flag) the car was filthy like it had been sitting on the lot unwashed for weeks. It's not even like a normal dealership, this Boardwalk complex is like a bad mall food court with a bunch of little scrappy dealerships crammed together who I guess can't make it on their own. I should have left then, but I liked the model and told the salesman I wanted a test drive to check it out. He then out of the blue said they don't do test drives. xxx? THIRD RED FLAG! I had specifically told him on the phone I was coming down to drive it FIRST and then buy it. I asked for the manager (one of those car dealer weasel types that gives you the creeps) and he said we don't do test drives unless you fill out all the papers. What, WHAT??? Do all the paperwork to buy the car before I can even test drive it? I've never had a dealer do that, BIG 4TH RED FLAG!!!! I told him that was ridiculous and I wasn't going to spend an hour or two filling out the paperwork before I even knew how the car felt to drive. I reminded them that we confirmed on the phone that I wanted to test drive the car first. I'm old enough to remember when these high pressure sales tactics were pervasive, but that was decades ago and now you only see that kind of stuff in the movies. I asked for the owner, but the weasel first said he didn't have the # and then said the owner wasn't around, the story kept changing... This pimple of a "dealership" (if you can even call it that) seems stuck in time, with one goal, say anything to lure in the customer, tie you up with sales paperwork and hope that you're so committed by then to buy the car that a disappointing test drive won't nix the sale. I was angry and very upset at that point, having asked my boss for the afternoon off so I could drive all the way down here to get this car. I told these guys either I test drive the car or no sale. They smirked at me in a most disrespectful way and didn't even seem to care about the sale. So I walked out, unbelievably disgusted with their disrespectful attitude. WORST CAR DEALER EXPERIENCE EVER. When I got back to the office everyone was shocked by my experience. One of my co-workers asked why I even wanted a Dodge, she pulled up several Consumer Reports reviews and lists that showed these are some of the least reliable cars being made. So I started researching and it's true... There's a great mechanic guy on YouTube named Scotty Kilmer and he tells a story of how his mechanic grandfather hated Dodge/Chrysler, his mechanic father hates them and he (Scotty) thinks they're the worst cars ever now that Fix It Again Tony owns them! I'm looking at a Lexus LC500 now instead, no more Chrysler crap for me... EVER! So if there is a silver lining to this cloud, I hope my experience will save you from the same disappointment!
Boardwalk has a group of excellent sales group. I drove 41 miles to this dealer in spite of the multiple dealers around my neighborhood. This is probably... the 12th time I dealt with a dealer who, in my opinion, is honest and fair and without pushing you to make your decision in my 40 years of buying and replacing my car. I highly recommend this group, especially Kelly Booker and Stan Jackson for their excellent support and guidance in my purchase of a Nissan car.