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Modern Ford of Boone

4.9
(807 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

Reviews

4.9
(807 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great service, very efficient personal

Everyone was very nice and efficient. Repairs done quickly and efficiently, Facility very clean. Sales people very nice and agreeable.

5.0

Great service, very efficient personal

Everyone was very nice and efficient. Repairs done quickly and efficiently, Facility very clean. Sales people very nice and agreeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for your perfect review, Kathy! We're glad to hear that our team was efficient and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. The Modern Ford of Boone Team

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5.0

Cost of service

Professional service and technology was excellent. The price of parts and labor was extremely high. I have no issues except the price of parts and labor. An explanation of the cost wold have been very helpful.

5.0

Cost of service

Professional service and technology was excellent. The price of parts and labor was extremely high. I have no issues except the price of parts and labor. An explanation of the cost wold have been very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving this review, Jim. Your comments are important to us, and we appreciate all feedback, as it helps us grow as a dealership. Please contact us so we can further discuss your visit. We look forward to speaking with you. The Modern Ford of Boone Team

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5.0

Great service Great people clean

The kindness, honesty and support from everyone in the office. I drive here from the next county because I prefer this dealership.

5.0

Great service Great people clean

The kindness, honesty and support from everyone in the office. I drive here from the next county because I prefer this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Beatrice! Thank you for the wonderful review and for traveling to Modern Ford of Boone from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Modern Ford of Boone Team

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5.0

Great Experience!

Adam Woodard is GREAT!!! He kept me informed of what was going on with my transit van and worked diligently to get the parts and get it back to work. He has Old School customer service skills! Which means EXCELLENT customer service! He is a pleasure to work with and a GREAT asset to your company!! Thanks, WH Gaddy

5.0

Great Experience!

Adam Woodard is GREAT!!! He kept me informed of what was going on with my transit van and worked diligently to get the parts and get it back to work. He has Old School customer service skills! Which means EXCELLENT customer service! He is a pleasure to work with and a GREAT asset to your company!! Thanks, WH Gaddy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

William, we sincerely appreciate your feedback. Each employee is a valued member of the Modern Ford of Boone team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best, The Modern Ford of Boone Team

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5.0

Modern Food of Boone, NC Tire Repair

The drop off and pickup process were simple and outstanding. Repairs were completed exactly as requested in a very timely process.

5.0

Modern Food of Boone, NC Tire Repair

The drop off and pickup process were simple and outstanding. Repairs were completed exactly as requested in a very timely process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future. Regards, The Modern Ford of Boone Team

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5.0

Good Experience with Modern Ford , Boone NC

Adam Woodard. A very knowledgeable and customer focused individual who made this maintenance visit wanting me to bring my Explorer ST back to Modern Ford

5.0

Good Experience with Modern Ford , Boone NC

Adam Woodard. A very knowledgeable and customer focused individual who made this maintenance visit wanting me to bring my Explorer ST back to Modern Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Regards, The Modern Ford of Boone Team

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5.0

Great service

Adam is a very nice representative! He is nice knowledgeable and keeps us informed. He is simply un top of things.

5.0

Great service

Adam is a very nice representative! He is nice knowledgeable and keeps us informed. He is simply un top of things.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sherrie, thank you for taking the time to share your feedback. Each employee is a valued member of the Modern Ford of Boone team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Modern Ford of Boone Team

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5.0

Fast Easy Service

It was easy to schedule an appointment for service. My service representative is friendly, responsive and efficient. I had a reasonable wait time at the dealership.

5.0

Fast Easy Service

It was easy to schedule an appointment for service. My service representative is friendly, responsive and efficient. I had a reasonable wait time at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, The Modern Ford of Boone Team

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5.0

Knowledgeable/Certified Service Desk Personnel

Service desk person was an experienced and knowledgeable Ford Certified Auto Technician. This was very helpful as I had several technical questions about the vehicle and service required.

5.0

Knowledgeable/Certified Service Desk Personnel

Service desk person was an experienced and knowledgeable Ford Certified Auto Technician. This was very helpful as I had several technical questions about the vehicle and service required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We appreciate you for letting others know about your experience, Kevin! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Modern Ford of Boone Team

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5.0

Great service

Adam Woodard helped me out so much! He explained everything thoroughly and made sure I got the best customer service. He was very kind and relatable! I appreciate the modern ford team greatly!

5.0

Great service

Adam Woodard helped me out so much! He explained everything thoroughly and made sure I got the best customer service. He was very kind and relatable! I appreciate the modern ford team greatly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! The Modern Ford of Boone Team

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