Casper GMC Cadillac

Knowledgeable sale person was knowledgeable and more helpful perhaps the best I have encountered ever!

BUYER BEWARE! I was forced to buy a new car from them after my 2021 Yukon XL broke down while heading to Yellowstone from Colorado. Engine needed to be replaced and they said that it may take a YEAR to get a new engine from GM. I came to find out that GM shipped them a new motor 2 weeks after I had to buy a new car from them in order to get home. Horrible trade in for the 2021 Yukon. They were dishonest and unwilling to make good on the trade once we found out about the new engine. This is a classic example of unfair and dishonest trade practices. I strongly suggest that you buy a car elsewhere. They can't be trusted.

I'm not sure what has changed there in the past few years, I dropped off my truck for repairs on Monday, by Thursday I still haven't heard from them, so I called and the attitude I received was terrible, pretty much they didn't give a xxxx about me needing my truck repaired, then when I asked when could they repair it I was told Ooooo maybe we can get parts in a week or so. I picked up my truck and took it to another Dealership that cares about their customers. Worse customer service ever, IF YOU DARE CALL IT THAT CUSTOMER SERVCE. Yeah Right Never again will I spend my hard earn money there. NEVER

They need to sale their dealership to someone who actually cares about the service provided and better yet GMC needs to find someone who will honor their brand.

Have been using this dealership for over 15 years. Mickie Harris, saleman, has always been attentive to our needs. Just bought another vehicle 2 days ago. Great people! Great customer service!

Our truck ran worse after they worked on it. Had the same codes after we got it back, still jerked when shifting and they kept it for almost a month to fix absolutely nothing. They also screwed up our bill. Told us multiple times the warranty covered everything and that all we owed was the deductible. Ended up charging us over $2000 the day we picked it up. The next day we got lucky and someone in GM’s billing dept called to let us know there was an error with the bill. The error was that they charged us $1800 more than they were supposed to. They credited us back. Holly repeatedly told me we would only owe the deductible, then the day we came in to get it she got rude and claimed she never said that and charged us the $1800 more than owed. I’m grateful billing caught her error or we would’ve had to pay out of pocket for them to mess our truck up worse than it was before they worked on it. A couple months later we had to bring it in again for the same codes, but this time it was also dumping diesel and coolant. Truck reeked of diesel fuel so bad it gave us a headache to drive it over a mile, went into limp mode so limped it to the nearest shop. It was a smaller shop and the mechanic there too a look and said there was so much wrong with it that it would be best to take it to GM since they have all the necessary tools. He advised us to trailer it, because driving it might ruin the engine. We trailered it over 100 miles to Casper GM only to have GM tell us they found nothing wrong and to come pick it up. No codes, no leaks (even though 5 of us plus a mechanic witnessed it dumping fluid on the ground). We called another shop in Casper and told them what was going on. They evidently have had a few customers come to them with the same issue with GM claiming they can’t find anything wrong with a blatantly leaking, busted truck. We picked up our truck and will hopefully have it fixed by next week. All GM did was wash the truck and cleared the codes. They didn’t even do that great of a job washing it, we can still clearly see where it’s been leaking. Be cautious of GM’s service Dept. We haven’t heard anything good about them from anyone we’ve talked to. The sales dept does a decent job, but after this experience I would never buy a used vehicles from them. Who knows what kind of junk passes the mechanics “inspections” and gets put on the lot to sell even though they barely run.

I took my vehicle in for warranty work. They replaced Tankata airbag inflators. In the course of the work, my dashboard was broken in three places. The dealership has refused to do anything to right the damage that was caused.

I took my Buick in for an oil change. They always do such an amazing job!

Josh was very helpful in showing us how everything worked on our car. He was very helpful through the whole process. I would definitely recommend Josh at Buick Cadilac gmc in Casper WY

Melanie, Wes and Wil were AMAZING with helping me get everything I need! Outstanding customer service! They made sure to do everything they could to get me into an amazing vehicle! HIGHLY recommend going to them! You won’t be disappointed! Thank you SO much for everything! It is greatly appreciated more than you know!