Janesville Kia Hours
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I would like to thank Salesman Tristan N. with Janesville Kia for a pleasurable experience when purchasing our 2020 Kia Sportage. This young made the car... buying chore “Great Again,”... Tristan listened to what was important to my wife and made the car buying experience a pleasure.... Thank you to Tristan and the group at Janesville Kia.
Terrible car buying experience. The guy who took us on the test drive and initiated the sale was great, but the rest of the staff including the sales... manager was terrible. First of all, be prepared to be hounded to run a credit check. Despite being told I am pre-approved they insisted multiple times that they can get me a better deal if I just let them run a credit check to a “few” lenders. Even going so far as to print out paperwork from my own banks website to try. Second, be prepared to negotiate $900 in fees, with 300 being labeled as “accessories” despite no actual accessories being installed on the vehicle. Third, I agreed to pick up the vehicle at 4:30 the following day, they had an entire day to send the purchase agreement to the bank, which didn’t receive it until 5:15, despite having 3 different people call me to make sure I am coming. Fourth, when finding out they won’t get the sale for this month since they were late sending the agreement, they begged me to come down and sign partially blank paperwork before full payment. I was told when I return the next day they would have all copies of full paperwork available. Because of the misleading fees and me going out of my way for them to get the sale on time it was agreed that I would be compensated with a full tank of gas. Last but not least, I return the following day with my check, they told me no paperwork was available because it was mailed to me and gave me crap for asking for copies. Apparently they can’t give me copies because they were already mailed. (What kind of dealer can’t print out copies?). Best of all, I start up my car and it’s on complete empty. I will never be returning to your dealership and I will be warning everyone I talk to about this terrible experience. By the way, this is also supposed to be the “new management”. They haven’t improved.
Pat, As the new General Manager of Janesville Kia I apologize to hear of your experience. If you could reach out to me at (608)743-9600 at your earlie...st convenience I'd be happy to try to make things right.
We had a great time working with Janesville KIA! Our salesman, Mark, did a great job of getting us into the vehicle we wanted within the parameters we... had set. Vince made the financing all work and worked hard to get us a great payment. We’ll 100% be coming back for future vehicle purchases.
Friendly Outstanding service Courteous Complementary coffee Customer friendly New facilities Great dealer Looked up recalls and adderessed immediately... Will return again Highly recommended Super dealer Will return
Very good, not pushy and transparent. Went in for a new Kia Soul wife didnt like it. Bought a used Mazda 6, it had a dead battery which they replaced without... me asking. Thank you Vince.
Excellent service,customer service and wait time.Very happy with is dealership. We will recommend this store to anyone that asks. We own a Kia and love... it.
Was not greeted when I arrived! With two people (employees) standing in a office to my left. Just "shootin the breeze" After oh say 6or7 minutes service... advisor returns and treated me and my wife very well! The individual in the office apologised stating they did not know I had not been helped. Over-all a good experience!
Seems Chris and his team of techs know what they are doing, keep a clean shop, got me in/out and where right on time with my appointment when I arrived.
Not very professional. Didn't feel important. I scheduled a service and requested a courtesy car for the day. Even stated to call me if there would be... a problem with that. I did not receive a call. Went to the dealership, have my son my car to use for the day while his was being worked on. Only to find myself stranded without a vehicle to use!!! I was ordered a ride home/ work. Home for me is De Pere!! Work for the day was an important meeting in Verona.. hence why I was down on business. I was told I told I would have to figure it out, "we are all out of loaners"! I said I'd wait to speak with the manager. Miraculously, 45 minutes later the service guy(Chris) said, "we don't normally do this, but my manager said to give you a car for the day". I was an hour late to my meeting, I contacted the service dept several times during the afternoon to get an update on the vehicle in order to know how to proceed. It was not until well after 5 I actually ended up speaking to someone who knew what was going on. Yes, thank you, they were able to get the warranty to cover something which should have been fixed back in March when it was brought in only a few days after purchase!!!! I
Typical bait and switch. I was there the night of 8-17-18 and offered $11,000 for my trade and then conveniently Kia finance was closed so we had to finalize... the deal on the next day. The next day they said the value of my trade was miss judged and only offered $6500. Don't listen to the hype of we don't do the same b.s. Illinois does because they certainly do.