[{"id":526086,"personPtyId":44482010,"firstName":"Austin","lastName":"Armstrong","titleText":"Sales & Leasing Specialist","shortBioText":"I am from Grand Rapids, MI but now live here in Janesville. I am married and have a beautiful 1 year old daughter. I have two Subaru Outbacks (a 2005 and a 2019) and am passionate about the Subaru brand and what they stand for!\r\nIf you have any questions please feel free to reach out to me. I believe in listening, not telling.","emailTxt":"austin.armstrong@subaruofjanesville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/0b92951920d0.jpg","drDealerId":113982,"dealerEmpStartDtUtc":"1488326400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":525695,"firstName":"Jason","lastName":"Lehman","titleText":"Service Manager","emailTxt":"jason.lehman@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":526093,"personPtyId":44302810,"firstName":"John","lastName":"Fager","titleText":"Sales","emailTxt":"john.fager@subaruofjanesville.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1372636800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526096,"personPtyId":44483386,"firstName":"Jeff","lastName":"Swanson","titleText":"Sales Manager","emailTxt":"jeff.swanson@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525690,"personPtyId":44183083,"firstName":"Jesse","lastName":"Sullivan","titleText":"General Manager","shortBioText":"","emailTxt":"jesse.sullivan@subaruofjanesville.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"dealerEmpStartDtUtc":"1491008400","industryStartDtUtc":"957139200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":525697,"personPtyId":44243175,"firstName":"Deana","lastName":"Burghardt Watry","titleText":"Sales","shortBioText":"I've been selling Subaru's here in Janesville for over a 11 years. I have Subaru blood running through me. I consider myself to be very well educated as far as the Subaru brand goes. They call me the Subaru dictionary for a reason. I've been in Janesville since 1988, I have 4 grown kids, and I love helping people find their perfect vehicle!! My hours in the store are Mon 7:30-5, Tue 8-9, Wed OFF, Thu 12-9, Fri 7:30-5, Sat 8-6, feel free to message me for an appointment!","emailTxt":"deana.burghardt@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/ab33abce91e8.jpg","drDealerId":113982,"dealerEmpStartDtUtc":"1159660800","industryStartDtUtc":"1159660800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":525693,"firstName":"Emily","lastName":"Larson","titleText":"Activity Center Manager","emailTxt":"emily.larson@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526095,"personPtyId":44302833,"firstName":"Jay","lastName":"Sewer","titleText":"Sales","emailTxt":"jauson.sewer@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/1035531e14c9.jpg","drDealerId":113982,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":526094,"personPtyId":45196668,"firstName":"Julie","lastName":"Hall","titleText":"Sales","emailTxt":"julie.hallett@subaruofjanesville.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":113982,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Janesville Subaru

Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Janesville Subaru Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2016

At Janesville Subaru we Respect your Time and Money. We know you can, and likely will, search until you have found the

...

right car AND the right price. With our transparent philosophy and & better than market pricing, you can feel confident with the value our cars provide. EVERY pre-owned vehicle offered at Janesville Subaru is put through a rigorous Safety Inspection and background check. We will gladly share with you everything we know about the pre-owned vehicle BEFORE you buy. We have found that with these philosophies our vehicles do not stick around long.. so please contact us TODAY to schedule a visit, and be ready to drive it home. It is that SIMPLE at Janesville Subaru.

"Things are Simple at Janesville Subaru"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
74 lifetime reviews. Includes reviews of Janesville Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2018

    I did quite a bit of research online in preparing to buy a new WRX. Janesville Subaru gave me the information I needed and the price to buy from them.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 28, 2018

    Julie was great. She had to work very hard to find my red Forester with the equipment I wanted and didn't give up until she did. She answered all... my questions and reassured me that I really has a car even though it wasn't physically there yet. She showed how to work and find everything I needed to know to drive it and let me know she was always available to answer any more that arose. It was and is a very good experience.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to suit... the needs of our family. Our 2016 Outback took great care of our family every day...down to the moment that we hit a deer while cruising at 70 mph on a highway heading toward an important family gathering. My husband and I were the only ones in the car. Thankfully, the kids were safely at home with their grandma. What a truly intense and unforgettable experience. Luckily, we made it unscathed...so unbelievably blessed! Our sweet Outback, however, was totaled. Two week later we found ourselves at Janesville Subaru. We were healthy and happy, but felt nervous about going through the process of buying a new family car. From the moment we stepped foot in the door, Austin stepped in and to made sure that our experience in buying our new Outback was comfortable and met our needs and expectations in every way. Austin has been a pleasure to work with and has offered us exemplary customer service as we get settled with our new family vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Austin Armstrong

    Sales & Leasing Specialist

    (5.0) 27 reviews

  • 5.0 out of 5
    November 19, 2018

    Everyone did everything to get the car i needed. When other dealers couldn't. Austin was on contact with me at all times with updates. Very good... service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Austin Armstrong

    Sales & Leasing Specialist

    (5.0) 27 reviews

    Jesse Sullivan

    General Manager

    NOT RATED

  • 5.0 out of 5
    November 15, 2018

    I did a lot of research online in preparing to buy a new outback. Janesville Subaru gave me the information I needed and the price to buy from them. Our... sales person Austin Armstrong was knowledgeable, helpful and great to deal with. Best sales help we have had for 30 years, just down to earth practical knowledge on vehicles and willingness to share openly and honestly. I made several online inquiries and the online staff at Janesville Subaru was prompt replying both online and by phone, without their help I would???ve never made it in to see Austin and I would have bought from someone else. Karino Moreno was great help and I said I would not have ever contacted Janesville Subaru again without her great help. Price was main consideration initially while shopping online and never would have even contacted Janesville Subaru if not competitive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Austin Armstrong

    Sales & Leasing Specialist

    (5.0) 27 reviews

  • 5.0 out of 5
    November 7, 2018

    This is an outstanding dealership and would recommend this dealership to anyone buying a new car. They treat you like family and act very professional

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
  • 5.0 out of 5
    November 2, 2018

    Our third Subaru Forester...

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Austin Armstrong

    Sales & Leasing Specialist

    (5.0) 27 reviews

  • 1.0 out of 5
    October 18, 2018

    just bought a 2017 Subaru Legacy. After my wife took it home she noticed a crack in the windshield. She called the salesman who admitted he had noticed... it after removing the sticker but declined to tell her. I was told the windshield would be fixed however instead of replacing the windshield due to the half dollar sized star shaped crack they only filled it in. I have tried to work with the salesman and a “sales manager” to have the windshield replaced with no success. They have lost the business of myself and everyone I know."

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 9, 2018

    I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their... website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise".

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Emily Larson

    Activity Center Manager

    NOT RATED

  • 1.0 out of 5
    October 9, 2018

    I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their... website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise".

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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