Janesville Subaru

I did quite a bit of research online in preparing to buy a new WRX. Janesville Subaru gave me the information I needed and the price to buy from them.

Julie was great. She had to work very hard to find my red Forester with the equipment I wanted and didn't give up until she did. She answered all... my questions and reassured me that I really has a car even though it wasn't physically there yet. She showed how to work and find everything I needed to know to drive it and let me know she was always available to answer any more that arose. It was and is a very good experience.

We had such a great experience with Janesville Subaru! We had an Outback that we loved. It was the only car we had ever had the luxury of building to suit... the needs of our family. Our 2016 Outback took great care of our family every day...down to the moment that we hit a deer while cruising at 70 mph on a highway heading toward an important family gathering. My husband and I were the only ones in the car. Thankfully, the kids were safely at home with their grandma. What a truly intense and unforgettable experience. Luckily, we made it unscathed...so unbelievably blessed! Our sweet Outback, however, was totaled. Two week later we found ourselves at Janesville Subaru. We were healthy and happy, but felt nervous about going through the process of buying a new family car. From the moment we stepped foot in the door, Austin stepped in and to made sure that our experience in buying our new Outback was comfortable and met our needs and expectations in every way. Austin has been a pleasure to work with and has offered us exemplary customer service as we get settled with our new family vehicle.

Everyone did everything to get the car i needed. When other dealers couldn't. Austin was on contact with me at all times with updates. Very good... service.

I did a lot of research online in preparing to buy a new outback. Janesville Subaru gave me the information I needed and the price to buy from them. Our... sales person Austin Armstrong was knowledgeable, helpful and great to deal with. Best sales help we have had for 30 years, just down to earth practical knowledge on vehicles and willingness to share openly and honestly. I made several online inquiries and the online staff at Janesville Subaru was prompt replying both online and by phone, without their help I would???ve never made it in to see Austin and I would have bought from someone else. Karino Moreno was great help and I said I would not have ever contacted Janesville Subaru again without her great help. Price was main consideration initially while shopping online and never would have even contacted Janesville Subaru if not competitive.

This is an outstanding dealership and would recommend this dealership to anyone buying a new car. They treat you like family and act very professional

Our third Subaru Forester...

just bought a 2017 Subaru Legacy. After my wife took it home she noticed a crack in the windshield. She called the salesman who admitted he had noticed... it after removing the sticker but declined to tell her. I was told the windshield would be fixed however instead of replacing the windshield due to the half dollar sized star shaped crack they only filled it in. I have tried to work with the salesman and a “sales manager” to have the windshield replaced with no success. They have lost the business of myself and everyone I know."

I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their... website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise".

I was searching for dealers with discounts on new Subarus, and found a car listed by Janesville Subaru with a significant discount. I verified that their... website also reflected this significant discount, so I reached out via the website to confirm if it was a price mistake or not. I received an initial response telling me the vehicle was available for an immediate test drive, but with a much higher price than what was shown on the website. I was told that to get that price I would need to step down to a basic model, so I explained that I was just confirming if the price online was accurate, or a mistake. I was asked to provide a picture of what I was seeing, and I did, plus a link to the website directly. Instead of just telling me it was a mistake, as I suspected it might be, I was told the car was actually sold already. So somehow in the course of our 26 minute e-mail conversation the car went from being available for an immediate test drive to sold. Maybe that's true, but it certainly doesn't seem likely, and all they had to do was be honest and say they made a mistake on their website. I would have been more than happy to visit the dealer and complete the sale today, as it was a significant discount reflected on their website, or I could have just moved on if they had just confirmed what I suspected was a mistake in pricing. If I can't get honesty during the initial contact, how can I expect it through the rest of the sales process? Very disappointing considering how much Subaru promotes their "Subaru Love Promise".