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I have to say, I've been beyond dismayed and disappointed with this dealership and its utter lack of service. I bought a certified pre-owned Ford... Fusion Energi last week. Specifically, I bought the Titanium model--this is the more expensive one with all of the features. Apart from being shuffled around without anyone telling me exactly what was happening, which lead to sitting in an empty office without a clue what was happening, the vehicle I purchased has a couple of issues and despite numerous follow-ups, I've been quite unsuccessful in getting them to take responsibility for it. The car has batteries and you're supposed to be able to schedule charges so you're not using electricity at the more expensive rate. There's also supposed to be an app that works with the vehicle. Both of these features are broken and the charging feature was supposedly inspected by them, prior to selling it--at least that's what their documentation states. I reached out to Ford to fix the issue and they told me they won't help me until I update the software. I went to my local dealership to fix this since DCH is nearly an hour away. They wanted to charge me at least $150 for the update--absurd considering I just purchased it and they were supposed to have fixed it ahead of time. I reached out to DCH and after several days and attempts, I've been unsuccessful.
Great experience all around! Jerry was knowledgeable and patient with my questions and indecision!
We're so happy to hear you had a great experience with us -- and Jerry! We'd love to have you back in the future. Thanks again!
I had a recall, took opportunity to change oil and tire rotation. Not problem in getting done. Professional service
We're ecstatic to hear that you've had a great experience with us. Please keep us in mind for all future vehicle needs!
Service was excellent , repair was completed on time
So glad to hear you had a terrific experience with us at DCH Ford of Thousand Oaks! We'd love to have you back anytime.
Thanks for taking car of all items. I appreciate the drop off and pick up service. Very helpful staff.
Thank you for the kind words and great feedback, Celenia! It's always our pleasure to help!
Danny was amazing. Very professional and knowledgeable. Great experience.
Richard, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done ...to make your experience better. If this was the case, please reach out to us at 805-491-7000 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Brittanye was amazing and was so responsive and gracious and happy as well as professional Do not let her go !!!!!
It was our pleasure to assist you, Denis! Thanks for the kind words!
I have purchased other cars from DCH when I lived in NJ and Always had a pleasant buying experience. When I needed a car in CA, I went to DCH Ford of Thousand... Oaks, where they provided me with the same, courteous, transparent and pleasant buying experience. My son loves his new Mustang. If you’re looking for a stress-free buying experience, I strongly recommend DCH Ford of Thousand Oaks!!!
Thank you so much for your kind words and this great review, Dr. Kleinberg. We're happy to help with anything else should the need arise! Have a great... day.
Exceptional service and professionalism at DCH Ford in Thousand Oaks Auto Mall!
Thank you Quinn! That's what we strive for! Please let us know should you need anything else. We're always happy to help!
I found one of their vehicles online, and since they were more than 50 miles from my house, proved to be very helpful in getting the numbers together enough... that I felt comfortable going up there, knowing what I would be paying, as well as receiving for my trade-in. The experience at the dealership was great, and it took less than 2 hours from start to finish. Thanks again for everything!
We're pleased to help you, John! Thanks for making the trip up this way! We hope we can work together some more in the future!