DCH Ford of Thousand Oaks

Reviews

4.5
(68 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Please do not order a car from DCH Ford

Please do not order a car from DCH Ford of Thousand Oaks. My fiancé was keen on the new Mustang Mach-E and as such we went to our local ford DCH Ford of Thousand Oaks back in November of 2021. The sales associate was very helpful, we had created our desired car and placed a $1500 deposit. Waiting time was roughly 6-9 months, but considering the state of the car market that is fine. Months pass by as we see the car being built and ready to be shipped to the dealer on May 2nd and she was so excited! Just awaiting the call from the dealer to come pick it up eventually, which Ford predicted via the app would be in June. She never received a call the car had physically arrived. Monday June 13 rolls around, at which point she calls to inquire about the car and provided the vin, the associate advised they would be calling back with status but no call arose. We went to the dealer physically for an update that day excited to pick up the car. The associate looked up the VIN and advised it was sold the prior week! We were shocked no ones would call us in regards to a $55,000 vehicle arriving after a 7 month wait. Associate had advised us these models sold it at a premium of 10-15k, but we kept our composure as they said, "they would make things right." They simply apologized and advised us our only choices were to wait weeks a for lesser spec'ed model, months for the model we actually wanted, or a model expensive GT model. They advised us they could take 1k off said GT model we already cannot afford. Thank you for selling our car at a significant markup and offering us 1k off! Please avoid this Ford dealer.

Dealer response

Hi Christopher, thank you for sharing this feedback. I regret to learn about this experience and understand your frustrations. We strive to deliver excellent customer service and communication and I truly apologize we fell short of that. I hope you will contact me as I would like to speak with you about this directly and hopefully reconcile the matter. Thank you. Joe Magana 805-497-2711 General Sales Manager

1.0

No Response

So I drive out to the dealership from Orange County, I'm ready to buy a used Tundra but in the test drive I felt a shake at 80mph. The salesman said no one in Service could fix it that day so they would have to fix it on Monday. Monday comes no response. Tuesday nothing. So I call on Tuesday salesman is off. So I ask the person I was talking to if he can look into it....still, to this day, no response (it's been well over a week). It's really disappointing....

Dealer response

Hello Ed, We truly appreciate the opportunity to earn your business. I regret to learn we have not provided adequate communication to you regarding the status of the preowned vehicle of your interest. Your review does not reflect the professional assistance our customers expect and demand, and I apologize for the disappointment you have been caused. Please contact me at 805-491-7043 and I will provide you with all the available information you request and work to satisfy any additional concerns you may have. I look forward to working with you. Matt Kelleher General Sales Manager

1.0

Wast of Time and Aggravating

Terrible! 1) sales people had no experience. 2) Non-responsive... do not call back, 2) Bait & Switch (car listed for $13,999, but had non-optional add-ons to $17,590, and 3) They want all your credit information to buy with CASH... no financing. Why do they need to collect all that information. Horrible experience... will not be doing business there!

Dealer response

Hello Emae, We appreciate you making us aware of your dissatisfaction. Our team works hard to provide professional assistance to every customer and values the trust placed in us when given an opportunity to earn their business. Your feedback is concerning, and I would appreciate an opportunity to discuss your experiences in more detail. When you are available, please contact me at 805-491-7043. I hope to speak with you soon. Matt Kelleher General Sales Manager

1.0

buying a new car

waste of time felt we were treated like a pice of meet felt they were doing us a favor and could care less don’t bother find another dealer

5.0

NOAH SAVED THE DAY!!! ISMAEL MENDEZ SALTERO = BOOO

1st things first: ismael mendez soltero you are a waste of space, time and effort! you have poor communication skills, you need to stop lying to customers and you need to do your job as a sales person! i requested from you 2 times for some detailed pictures of the car and you never did. i was driving in from 6 hours out and did not want any surprises vehicle damage. also you said you were going to be there sunday morning 10am and you weren't even there. im glad you weren't there because you dont deserve the commission sales from my purchase! i drove 6 hours to make the purchase of this 2015 infiniti qx80. i got there at 10am, sales person noah greeted me and immediately asked to help me out. we test drove the vehicle and came back in to do paperwork. i was out of there by 12:30 and on the road heading home. easiest in and out transaction ever!! overall very satisfied with sales person noah, sales manager and finance manager. they mad it so easy! thanks again you guys for the great purchase experience! except for ismael mendez saltero

1.0

All about The money!!

How could an Authorized Ford dealer charge a customer double the price on a car. Doesn't matter how special.. Bottom line.. it shows you how important their customer really are!!! Should never buy from DHC..

1.0

Go someplace better--anywhere else would be better

I have to say, I've been beyond dismayed and disappointed with this dealership and its utter lack of service. I bought a certified pre-owned Ford Fusion Energi last week. Specifically, I bought the Titanium model--this is the more expensive one with all of the features. Apart from being shuffled around without anyone telling me exactly what was happening, which lead to sitting in an empty office without a clue what was happening, the vehicle I purchased has a couple of issues and despite numerous follow-ups, I've been quite unsuccessful in getting them to take responsibility for it. The car has batteries and you're supposed to be able to schedule charges so you're not using electricity at the more expensive rate. There's also supposed to be an app that works with the vehicle. Both of these features are broken and the charging feature was supposedly inspected by them, prior to selling it--at least that's what their documentation states. I reached out to Ford to fix the issue and they told me they won't help me until I update the software. I went to my local dealership to fix this since DCH is nearly an hour away. They wanted to charge me at least $150 for the update--absurd considering I just purchased it and they were supposed to have fixed it ahead of time. I reached out to DCH and after several days and attempts, I've been unsuccessful.

5.0

Service

I had a recall, took opportunity to change oil and tire rotation. Not problem in getting done. Professional service

Dealer response

We're ecstatic to hear that you've had a great experience with us. Please keep us in mind for all future vehicle needs!

5.0

Truck Purchase

Great experience all around! Jerry was knowledgeable and patient with my questions and indecision!

Dealer response

We're so happy to hear you had a great experience with us -- and Jerry! We'd love to have you back in the future. Thanks again!

5.0

Customer Review

Service was excellent , repair was completed on time

Dealer response

So glad to hear you had a terrific experience with us at DCH Ford of Thousand Oaks! We'd love to have you back anytime.

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