JM Chevrolet Cadillac

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3.9
(12 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–6:00pm
Tuesday 7:30am–6:00pm 9:00am–6:00pm
Wednesday 7:30am–6:00pm 9:00am–6:00pm
Thursday 7:30am–6:00pm 9:00am–6:00pm
Friday 7:30am–6:00pm 9:00am–6:00pm
Saturday 8:00am–1:00pm Closed
Sunday Closed Closed
(936) 634-3383 (936) 634-3383

About our dealership

This seller has been on Cars.com since December 2016.
At JM Chevrolet You're Family! My name is J.J. Weibe and I am the new owner of JM Chevrolet Cadillac in Lufkin TX. My family and I are proud East Texans and love to call Lufkin TX our home. I know that a vehicle purchase is a major decision and I would like everyone to know that I am here to help. If you are not satisfied with your experience at JM Chevrolet I extend an invitation to meet with me personally. Here at JM I take great pride in excellent customer service and assuring our customers walk out with a smile. Join our JM Family today and experience the difference!
JM Chevrolet - Where you're family!

Service center

Phone number

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Reviews

3.9
(12 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Excellent service

Nice clean facility Friendly helpful employees Quality service

Dealer response

Hi there! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

Best Dealership

Great friendly service from the sales floor to the service department!

Dealer response

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

1.0

2021 Escalade bent rod bad engine

Bought 2021 Escalade 3400 over msrp. Bent a rod in motor before 1st car payment was due. Jm told me to contact joe west w Cadillac. Joe told me not to contact him again. Wife won’t drive. Dealership only replaced rods one side. Scared

Dealer response

Hi there, we regret your most recent visit with us was not up to the standards we strive for. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (936) 634-3383.

5.0

Best place to shop for a new or used car

Outstanding dealership! Fast, friendly and reliable!!

Dealer response

Hi, we are so happy to read such a great review about Jm Chevrolet Cadillac! We do hope we can be of assistance in the future. Take care!

5.0

Satisfied Customer

I had a great experience dealing with Mario Esquivel. He was knowledgeable, responsive and about the nicest guy you'll find anywhere. You can't go wrong with him.

Dealer response

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

5.0

Mario was the best

I had the best experience buying a vehicle with Mario

Dealer response

Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1.0

Repairs on my car

I am not happy with nothing you done for me. My name is David Turner, not Ralph!!

Dealer response

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (936) 340-2819 to discuss your concerns, as your satisfaction is of utmost importance to us.

5.0

Service recall repair

I took my truck in for service recall. It was promptly taken care of.

Dealer response

We are glad to hear that your service was completed promptly and courteously. We value your time. Hope to see you soon!

1.5

Scratched paint

Took my car in for a simple repair (which they did great) but when I got my car back there were light scratches covering the front bumper extending to the rear quarter panels. They continued by telling me it couldn’t have happened there, instead of taking responsibility and just fixing it.

Dealer response

Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (936) 340-2819 when you have a chance. Thank you, and we look forward to hearing from you.

3.0

Service

Poor follow up by staff in regards to my seat repair

Dealer response

Mr. Ford, I wanted to reach out to let you know I appreciate your feedback. My name is JJ Weibe and I am the owner here at JM Chevrolet Cadillac. I totally understand your frustration and want to assure you that is not the norm as far as the level of service from our service personnel. We strive to provide 100% customer satisfaction and hope that we have the opportunity to earn your business in the future.

Read all 12 reviews