Subaru Orange Coast

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
156 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 13, 2020

    We worked with Kyle Hu and we were very pleased with his professional manner and the general friendliness from the dealership. I don't really care for... the car buying process, I don't think many do, but this was an exception. I would not hesitate recommending to family or friend!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, John. We will be sure to thank Kyle for providing you with excellent service. We look forward to working with you agai...n.

  • 5.0 out of 5
    October 5, 2020

    We worked with Kyle Hu to purchase our new Subaru last month. The dealership was clean and all staff was wearing masks so we felt safe shopping for a... car during covid. Kyle was helpful, accommodating, and patient in assisting us. He never tried to upsell and was upfront in addressing any questions or concerns we had. In addition to Kyle, Dan in financing assisted us on working through a problem we had with the paperwork while Ken in tech support help us set up the car. We were able to purchase the exact car we wanted at the price we were looking for. This was our second time car shopping here and staff has always been helpful without being pushy. Highly recommend working with this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there! We cannot thank you enough for taking the time to write out this thoughtful experience with Kyle and Dan. We truly appreciate your loyalty a...nd business at Subaru Orange Coast, and we are of course glad you are a proud Subaru driver! We look forward to continuing to help you over the years to come.

  • June 26, 2018

    Came in looking for a new car. Billy and Randy were super easy to work with, and made a deal that worked with my budget. All the paperwork was quickly... done and very easy.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! We are so happy to hear that Billy and Randy provided you with the excellent customer service that you des...erve. We appreciate your business and hope to see you again!

  • 5.0 out of 5
    October 4, 2020

    Orange Coast Subaru is a pretty good dealership, I went to others in my area and they gave me best deal for 2020 Limited Outback with upgrades and offered... the highest price for lese buyout on Mazda 2018 CRX. Staff were polite, not pushy, willing to work with you on price of car and any maintenance warranty package if you should want one. Ask for Kyle and Jonathan- they will take care of you! But all staff were welcoming and helpful. They do good job explaining all the tech components of car and throw in $25 gas card as well.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bill- Thank you for taking the time to write about your experience! We're glad to hear you not only left our dealership under expected budget, but ...that you were pleased with the high level of customer service with Kyle and Jonathan. Thank you for your patronage. Looking forward to seeing you in the future!

  • 5.0 out of 5
    September 30, 2020

    Steven Ong was very helpful with my car buying process. He took the time to work with me and answered to all my questions. He was patient, willing to... help and never push for a sale! We did a lots of negotiation on the phone and we were able to come to an agreement. I'm very happy with his Customer Service that I bought 2 cars in one week from him!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2020

    I recommend going to see Steven Ong and Kyle for your needs. They are the most professional and helpful members there. Orange Coast Subaru is a tier above... other dealerships in terms of service and needs. Like mentioned above, Steven Ong and his teammate Kyle were exceptional in helping me on my needs for a new car and were not pushy in anyway to upsell me anything. They made the process easy for a first time new car buyer and I may probably be driving a Subaru for life thanks to them. Any questions I had, Steven was able to respond quickly, whether it was in-person or over email. Customer service was impeccable *chefs kiss* Will definitely come back for parts and add ons in the near future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2020

    From start to finish the whole process was great! It's always nice when you email a dealership and an actual person responds. Daniela Kageyama and Steven... Ong were very helpful in getting my new Forester. Although there was a little back and forth with costing, Steven was able to help me find the best deal within my budget. I didn't feel like I was being taken advantage of or given an unfair price. We took a short test drive and got to have a regular conversation and those can be rare during these COVID times. Steven didn't try to upsell me, which I appreciated. He listened to my needs and did his best to fulfill them. Overall a great experience! I would highly recommend anyone looking for a new Subaru to check out Subaru Orange Coast!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 22, 2020

    There is a reason, I've purchases/leased my 3rd Subaru from Orange Coast. Each time I come into the dealership, I receive top notch customer service. This... time Kyle Hu helped me get into a 2020 Impreza. No one wants to spend their day in a dealership, but he made it enjoyable. I am sure I'll be back in once my lease is up!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2020

    Best experience buying a new car to date! I was not sure I could get into the car that I wanted, ended up getting a fully loaded Outback and stayed on... budget.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Jim! We are so happy to see that you got the perfect car at the perfect price! Congratulations on your new Outback; pl...ease come back at any time.

  • 5.0 out of 5
    August 31, 2020

    This is our second Subaru Forester. I knew exactly which car I wanted and couldn't find it locally. We were set to buy in another state, fly there and... return home in our new Forester, but there were delivery delays. I went online to Subaru Orange Coast, my first online pick, and got connected to Kyle Hu. He found my dream car and had it delivered to their dealership the very next day! He made it happen, and he gave us outstanding service! Randy Smith, business manager, also helped to make this a very positive car-buying experience.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the wonderful review, Patti! We are so happy to see that Kyle's diligent service helped you find your dream car! Congratulations on you...r new Forester; we look forward to working with you again.

View More Reviews